Top Free Contact Center Quality Assurance Software

How Many Contact Center Quality Assurance Software Products Does G2 Track?

Total Products under this Category: 228

Category Stats (Nov 2026)

  • Average Rating: 4.56/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.37%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Quality Assurance Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,800+ Authentic Reviews
  • 228+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Quality Assurance Software

G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, RingEX, Genesys Cloud CX, SQM CX Quality™, ScorebuddyCX, evaluagent, Talkdesk, and QEval.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=sqm-cx-quality&focus%5B%5D=scorebuddycx&focus%5B%5D=evaluagent&focus%5B%5D=talkdesk&focus%5B%5D=qeval)

Salesforce Service Cloud

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 8,010

How Do G2 Users Rate Salesforce Service Cloud?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.3/10)
  • Evaluation: 8.8/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesforce Service Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Salesforce Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Salesforce Service Cloud, benefiting from intuitive features and seamless management.
  • Users appreciate the excellent functionality of Salesforce Service Cloud, enhancing case management and customer feedback tracking seamlessly.
  • Users commend the effective case management of Salesforce Service Cloud, enhancing efficiency in handling customer issues and tasks.
  • Users value the efficiency of Salesforce Service Cloud, enhancing case management and streamlining call center operations effortlessly.
  • Users value the ease of customization in Salesforce Service Cloud, enabling effective case management and efficient customer support.
Cons
  • Users find the complexity of setup and usage challenging, particularly for new users unfamiliar with Salesforce.
  • Users find the learning curve steep, as setup and licensing can complicate the initial experience with Salesforce Service Cloud.
  • Users face a steep learning curve with Salesforce Service Cloud, requiring significant time and understanding for effective use.
  • Users find Salesforce Service Cloud expensive, especially with add-on costs making budgeting difficult.
  • Users find the missing features in Salesforce Service Cloud can clutter the interface and complicate configuration.

What Are Recent G2 Reviews of Salesforce Service Cloud?

What Are G2 Users Discussing About Salesforce Service Cloud?

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,498

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Third-Party Integrations: 5.8/10 (Category avg: 8.8/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingEX, appreciating its straightforward setup and intuitive interface for seamless communication.
  • Users praise the responsive customer support of RingEX, which enhances their overall experience and satisfaction.
  • Users value the seamless phone calls feature of RingEX, ensuring reliability and ease in team communication.
  • Users appreciate the excellent support and easy implementation of RingEX, facilitating quick adaptation and seamless integration.
  • Users appreciate the robust reliability of RingEX, ensuring seamless operations and minimal downtime for critical functions.
Cons
  • Users find that customer support is inadequate, making it challenging to resolve common issues effectively.
  • Users find the complex processes of RingEX overwhelming, particularly during the initial setup and employee additions.
  • Users report that customer service is often difficult to access, leading to frustrating experiences with support issues.
  • Users experience call quality issues that can impact reliability, including dropped calls and location-based performance problems.
  • Users find the customer support lacking, often facing difficulties in reaching live representatives for assistance.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,493

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.8/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

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SQM CX Quality™

SQM CX Quality™ — Predict CX. Benchmark CX. Improve CX. SQM CX Quality™ is an AI-powered AutoCX platform that helps contact centers predict customer satisfaction, benchmark performance, identify what drives results, and turn insights into targeted improvements. Evaluate up to 100% of customer interactions or set evaluation quotas by agent, team, or line of business. SQM’s predictive models measure outcomes such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. Understand how you perform—and how you compare. Benchmarking is a core SQM differentiator. Compare CX performance against more than 500 leading contact centers, industry peers, and internal business units using standardized, benchmarkable metrics. SQM’s AutoCX scoring includes 8 CX outcome metrics and 22 Moments of Truth metrics, connecting customer results to the behaviors and processes that shape their experience. Turn CX insights into better agent performance. Identify the causes of dissatisfaction and repeat calls, prioritize coaching, and equip agents and supervisors with actionable, GenAI-powered recommendations. Customize CX, quality, and compliance metrics to meet your organization’s operational and business requirements. Works alongside your existing technology. SQM CX Quality™ complements your existing CCaaS, QA, or WEM environment. AutoCX Agent Measurement™ and SQM’s CX Benchmark solutions add predictive CX measurement, benchmarking, and customer-focused automated QA without replacing your current systems. As your needs expand, SQM CX Quality™ can also serve as your primary QA and CX performance management platform. Recognize excellence and motivate improvement. Contact centers, teams, and agents that achieve qualifying customer satisfaction results can earn SQM CX awards and badges—recognizing outstanding performance and motivating continued improvement. By combining predictive CX measurement, benchmarking, diagnosis, coaching, and recognition, SQM helps contact centers answer four essential questions: How are we performing? How do we compare? What drives our results? What should we improve next?

Average Rating: 4.5/5.0

Total Reviews: 377

How Do G2 Users Rate SQM CX Quality™?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Evaluation: 9.0/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind SQM CX Quality™?

  • Seller: SQM Group
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Coeur d'Alene, US
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Insurance, Consumer Services
  • Company Size: 36% Medium, 27% Large

What Do G2 Reviewers Say About SQM CX Quality™?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SQM CX Quality™, finding it intuitive and easy to navigate.
  • Users appreciate the valuable feedback mechanism of SQM CX Quality™, enhancing both personal and team performance.
  • Users find the navigation ease of SQM CX Quality™ intuitive, simplifying the experience for all users.
  • Users enjoy the easy access to information, enabling quick understanding and efficient survey results retrieval.
  • Users value the insightful coaching and feedback capabilities of SQM CX Quality™, enhancing their performance and growth.
Cons
  • Users report call issues due to unclear recordings and unhelpful or unfriendly interactions with callers.
  • Users find the complex navigation of SQM CX Quality™ challenging, impacting their ability to use the website effectively.
  • Users find the inaccurate data analysis confusing, with irrelevant audits and overwhelming statistics complicating usage.
  • Users report that scoring issues persist, as metrics often reflect inaccuracies beyond their control.
  • Users find the navigation challenging, often overwhelmed by excessive information and multiple tabs required for reports.

What Are Recent G2 Reviews of SQM CX Quality™?

What Are G2 Users Discussing About SQM CX Quality™?

ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

Average Rating: 4.5/5.0

Total Reviews: 831

How Do G2 Users Rate ScorebuddyCX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Evaluation: 9.3/10 (Category avg: 9.2/10)
  • Calibration: 8.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind ScorebuddyCX?

  • Seller: ScorebuddyCX
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Dublin
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: PCI Compliance Specialist, Team Leader
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 58% Medium, 21% Small

What Do G2 Reviewers Say About ScorebuddyCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ScorebuddyCX, enjoying accessible data and intuitive setup.
  • Users value the customizable scorecards of ScorebuddyCX, which enhance quality evaluations and trend identification.
  • Users value ScorebuddyCX for its integrated coaching features, enabling structured feedback and tracking for performance improvements.
  • Users appreciate the efficiency of ScorebuddyCX, enabling effective quality assurance and streamlined performance tracking.
  • Users find ScorebuddyCX's helpful interface intuitive, making data access and interaction management seamless and efficient.
Cons
  • Users note that reporting feels limited in ScorebuddyCX, lacking advanced customization and requiring extra steps for insights.
  • Users experience missing features in ScorebuddyCX, hindering tasks like customizable reporting and QA score disputes.
  • Users often encounter slow loading times with ScorebuddyCX, particularly when navigating larger dashboards or reports.
  • Users find the layout issues complicate data visibility, requiring navigation across multiple pages for information access.
  • Users report frustrating scoring issues, such as lack of dispute options and inconsistencies in score saving.

What Are Recent G2 Reviews of ScorebuddyCX?

What Are G2 Users Discussing About ScorebuddyCX?

QEval

QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations.

Average Rating: 4.6/5.0

Total Reviews: 43

How Do G2 Users Rate QEval?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Evaluation: 9.8/10 (Category avg: 9.2/10)
  • Calibration: 9.3/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind QEval?

Who Uses This Product?

  • Who Uses This: Process Analyst
  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About QEval?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive analytics of QEval, providing essential insights and extensive reporting capabilities.
  • Users value the comprehensive auditing capabilities of QEval, providing extensive insights and report generation effortlessly.
  • Users value the excellent call quality of QEval, benefiting from comprehensive insights and easy report generation.
  • Users praise the excellent customer support and insightful reporting features available through QEval, making daily tasks easier.
  • Users find daily use convenient, with all necessary insights and extensive reporting available in one place.

What Are Recent G2 Reviews of QEval?

What Are G2 Users Discussing About QEval?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,917

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Evaluation: 9.1/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, enjoying its user-friendly interface and reliable performance.
  • Users praise the reliability of CloudTalk, noting its consistent performance and smooth operation without connectivity issues.
  • Users appreciate the intuitive design of CloudTalk, enjoying its user-friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of CloudTalk, highlighting its ease of use and reliable performance.
  • Users praise CloudTalk's intuitive calling features, highlighting ease of use and efficient call management for businesses.
Cons
  • Users often face call issues, such as registering calls properly and complexities in setting up calling campaigns.
  • Users experience occasional connection issues with CloudTalk, leading to delays in call connectivity at times.
  • Users find the call management cumbersome, requiring multiple clicks and lacks integration with their CRM for seamless use.
  • Users find the missing features in CloudTalk, such as text messaging and CRM integration, quite limiting.
  • Users face poor connectivity issues with CloudTalk, impacting their overall experience despite helpful customer support.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Playvox Quality Management

Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs.

Average Rating: 4.8/5.0

Total Reviews: 1,053

How Do G2 Users Rate Playvox Quality Management?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Evaluation: 9.7/10 (Category avg: 9.2/10)
  • Calibration: 9.6/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Playvox Quality Management?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 34% Large

What Do G2 Reviewers Say About Playvox Quality Management?

AI-generated summary from verified user reviews

Pros
  • Users find Playvox Quality Management incredibly easy to use, streamlining evaluations and enhancing feedback customization effortlessly.
  • Users value the helpful coaching and feedback workflows of Playvox, enhancing their quality assurance processes effectively.
  • Users value the efficiency of Playvox Quality Management, enhancing customer support through a streamlined and transparent QA process.
  • Users value the ease of use of Playvox, enhancing the tracking of team performance and customer support quality.
  • Users value the customizable QA scorecards in Playvox, enhancing clarity and collaboration during performance evaluations.
Cons
  • Users find the limited customization options of Playvox Quality Management restrict their ability to personalize the platform effectively.
  • Users find the missing features in Playvox, such as limited dispute raising and lack of customization, frustrating.
  • Users find poor reporting features in Playvox Quality Management limit flexibility and require time to master.
  • Users experience slow loading times on Playvox Quality Management, which can delay access to evaluations and logs.
  • Users experience update issues that disrupt KPI visibility and affect overall functionality during system downtime.

What Are Recent G2 Reviews of Playvox Quality Management?

What Are G2 Users Discussing About Playvox Quality Management?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 702

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.2/10 (Category avg: 9.2/10)
  • Calibration: 7.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users note the complexity of Sprinklr Service can hinder adoption, especially during initial setup and for smaller brands.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Evaluation: 9.3/10 (Category avg: 9.2/10)
  • Calibration: 9.2/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai to be extremely user-friendly, with helpful support and effective call monitoring features.
  • Users value the high accuracy of Convin.ai, appreciating effective call monitoring and clear review analysis.
  • Users praise the simple and effective user interface of Convin.ai, facilitating easy call monitoring and review analysis.
  • Users find Convin.ai's auditing efficiency impressive, enabling quick access to metrics and enhancing agent performance tracking.
  • Users find the auditing feature easy to use, appreciating the friendly UI for tracking agent performance effectively.
Cons
  • Users face auditing issues with inefficiencies in keyboard use and reporting, hindering effective call analysis.
  • Users find the inadequate reporting in Convin.ai hinders usability and complicates the audit process.
  • Users find that call issues arise from inefficient management and limited keyboard functionality during audits.
  • Users find that improvement is needed in the solution, assistance, and referral sections, impacting overall efficiency.
  • Users find the inadequate AI capabilities of Convin.ai limit functionality and reduce accuracy in audits.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.3/10)
  • Evaluation: 9.0/10 (Category avg: 9.2/10)
  • Calibration: 9.0/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE
  • Total Revenue (USD mm): $1,583

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of NICE CXone, allowing efficient management of schedules and performance tracking.
  • Users value the enhanced analytics and customizable dashboard of NICE CXone for improved visibility and performance tracking.
  • Users value the efficient performance tracking of NICE CXone, enhancing customer interaction management and productivity.
  • Users find NICE CXone very helpful for managing schedules and enhancing visibility into performance and customer interactions.
  • Users appreciate the intuitive interface of NICE CXone, enabling efficient management of customer interactions and workflows.
Cons
  • Users face call issues with NICE CXone, including dropped calls, agent status problems, and lag in scripts.
  • Users often face technical issues with NICE CXone, including glitches and lack of support during critical operations.
  • Users find the learning curve steep due to unclear documentation and complex processes impacting overall usability.
  • Users express concerns over missing features like customizable dashboards and meaningful support options in NICE CXone.
  • Users experience poor customer support with insufficient help options and challenges contacting service departments directly.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,367

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Evaluation: 8.0/10 (Category avg: 9.2/10)
  • Calibration: 7.9/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Evaluation: 9.5/10 (Category avg: 9.2/10)
  • Calibration: 9.5/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind MaestroQA?

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users highlight the intuitive ease of use of MaestroQA, making it accessible and efficient for all team members.
  • Users value the effective scoring system of MaestroQA, enhancing structured evaluations and actionable feedback for agents.
  • Users value the coaching approach of MaestroQA, transforming quality reviews into effective performance improvement opportunities.
  • Users value the coaching support of MaestroQA for transforming reviews into effective agent development opportunities.
  • Users appreciate the transformative coaching approach of MaestroQA, enhancing agent development through actionable insights.
Cons
  • Users experience usability issues with MaestroQA due to performance lags and a steep learning curve for newcomers.
  • Users feel that missing features like better soft assertions and video tutorials limit MaestroQA's potential.
  • Users find the complexity of implementation in MaestroQA can be challenging and requires careful navigation of features.
  • Users find the steep learning curve of MaestroQA challenging, requiring time and technical skills for effective use.
  • Users experience integration issues with MaestroQA, highlighting cumbersome admin settings and a complex implementation process.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Kaizo

Kaizo is your AI-powered customer service quality assurance tool, giving you complete coverage for valuable insights. Most support QA tools evaluate 3-5% of your tickets and call it quality assurance. Kaizo's Auto QA evaluates 100% of every conversation against your exact quality criteria: automatically scoring, commenting, and surfacing insights the moment cases close. **Proven impact:** - 100% ticket coverage (vs. 3-5% industry standard) - 2x QA capacity without scaling headcount - 75% reduction in coaching prep time - 150% ROI on automation - Implementation in days, not months **Built for large support teams who have outgrown manual QA** Kaizo transforms how scaling support operations handle quality assurance, coaching, and data insights. Whether you're managing 50 agents or 500, our platform delivers complete conversation coverage without increasing QA headcount. **AutoPilot: Set quality assurance to self-drive mode** Train Kaizo's AI to your quality rubric, connect your knowledge base, and let AutoPilot evaluate every resolved ticket with detailed comments and scores. Your QA team shifts from grading tickets to analyzing patterns, with 100% coverage revealing trends that sampling never could. Customers report 75% reduction in coaching prep time after implementing AutoPilot. **Insights that drive business decisions** Stop preparing spreadsheets with fragmented data. Kaizo consolidates QA scores, sentiment analysis, empathy tracking, and performance metrics into decision-ready dashboards. Spot churn signals, prevent escalations, and detect compliance risks before they cost you. Ask questions, get answers: no data science degree required. **AI Coaching: Personalized feedback at scale** Generate ready-made coaching cards instantly by pulling from 100% of an agent's ratings, not cherry-picked examples. Managers review, add context, and deploy data-driven feedback in minutes instead of hours. Support multilingual teams with coaching cards in all commonly used languages. **Enterprise-ready from day one** SOC 2 certified, ISO 27001 certified, GDPR compliant. Switch AI models without migration pain. Your data stays protected within a privacy-first architecture designed for regulated industries. **Integrates with your existing stack** Native integrations with Zendesk and Salesforce. Works with the tools you already use.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate Kaizo?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.3/10)
  • Evaluation: 9.5/10 (Category avg: 9.2/10)
  • Calibration: 8.7/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Kaizo?

  • Seller: Kaizo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 35% Large

What Are Recent G2 Reviews of Kaizo?

Mihup

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Mihup?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Evaluation: 9.5/10 (Category avg: 9.2/10)
  • Calibration: 9.2/10 (Category avg: 8.9/10)
  • Third-Party Integrations: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Mihup?

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 59% Medium, 25% Small

What Do G2 Reviewers Say About Mihup?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of Mihup, enhancing understanding and improving decision-making for better service quality.
  • Users appreciate the ease of use of Mihup, enjoying its intuitive dashboard and seamless integration with existing systems.
  • Users value the emotion detection and conversation analysis features of Mihup, enhancing customer understanding and service quality.
  • Users appreciate Mihup for its emotion detection and topic analysis, enhancing customer understanding and decision-making efficiency.
  • Users value Mihup for its accurate call recording and insightful analysis, enhancing customer interactions and operational efficiency.
Cons
  • Users note user interface issues, citing slow responsiveness and a steep learning curve for advanced features.
  • Users note that Mihup requires improvement in recognition and UI responsiveness to enhance overall experience and efficiency.
  • Users find the poor UI design of Mihup challenging, making feature navigation and onboarding difficult.
  • Users report accuracy issues with Mihup, needing improvements for better performance and user-friendly dashboards.
  • Users find the dashboard issues of Mihup frustrating, with its cluttered layout and slow UI responsiveness hindering usability.

What Are Recent G2 Reviews of Mihup?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 16, 2026