# Top Free Contact Center Quality Assurance Software Check out our list of free Contact Center Quality Assurance Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) to ensure you get the right product. ## View Free Contact Center Quality Assurance Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **46** Contact Center Quality Assurance Products Available View all [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) View all [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) ### [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) [By Playvox](https://www.g2.com/sellers/playvox) [ (1,163)4.8 out of 5 ](https://www.g2.com/products/playvox-quality-management/reviews#reviews "Read Playvox Quality Management Reviews") Product Description Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identif **Users:** Customer Service Representative, Customer Experience · **Industries:** Consumer Services, Banking · **Market Segment:** 58% Mid-Market, 34% Enterprise ![Sarah W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah W.") SW My job depends on communicating with customers or clients through many channels such as phone calls, chats, or even face-to-face communication, so...[Read review](https://www.g2.com/products/playvox-quality-management/reviews/playvox-quality-management-review-5171867) ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO customizing dates where I need to choose it from the calendar, and we can also share insights/comments every day with different users/agents...[Read review](https://www.g2.com/products/playvox-quality-management/reviews/playvox-quality-management-review-5280938) Year Founded 2012 HQ Location Sunnyvale, CA Company Website https://www.playvox.com Twitter @PlayVoxCX LinkedIn® Page https://www.linkedin.com/company/1085709/ ### [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) [By ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) [ (806)4.5 out of 5 ](https://www.g2.com/products/scorebuddycx/reviews#reviews "Read ScorebuddyCX Reviews") Product Description AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in **Users:** Team Leader, Team Lead · **Industries:** Consumer Services, Financial Services · **Market Segment:** 58% Mid-Market, 21% Small-Business JM It's not complicated to use and it's so easy to check my score.[Read review](https://www.g2.com/products/scorebuddycx/reviews/scorebuddycx-review-9560406) VG When reviews are performed, it's easy and at the same time it's user friendly when it's about reporting, the reports are clutter free and gives the...[Read review](https://www.g2.com/products/scorebuddycx/reviews/scorebuddycx-review-10033351) Year Founded 2001 HQ Location Dublin Company Website https://www.scorebuddycx.com LinkedIn® Page https://www.linkedin.com/company/2587098/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NICE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Supervisor · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,356)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [Convin.ai](https://www.g2.com/products/convin-ai/reviews) [By Convin](https://www.g2.com/sellers/convin) [ (549)4.7 out of 5 ](https://www.g2.com/products/convin-ai/reviews#reviews "Read Convin.ai Reviews") Product Description Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin **Users:** Quality Analyst, Policy Advisor · **Industries:** Education Management, Health, Wellness and Fitness · **Market Segment:** 62% Enterprise, 32% Mid-Market ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Refined sales strategies Improved team performance Time savings Efficient training Better data management[Read review](https://www.g2.com/products/convin-ai/reviews/convin-ai-review-9672933) ![S S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "S S.") SS Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching[Read review](https://www.g2.com/products/convin-ai/reviews/convin-ai-review-9698672) Year Founded 2020 HQ Location Bengaluru, IN Company Website https://convin.ai Twitter @convin LinkedIn® Page https://www.linkedin.com/company/convin/ ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [By Genesys](https://www.g2.com/sellers/genesys) [ (1,555)4.4 out of 5 ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews "Read Genesys Cloud CX Reviews") Product Description Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems an **Users:** Case Advocate, Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 45% Mid-Market, 40% Enterprise User SentimentHow are these determined? Reviewers appreciate the platform's robust open APIs, developer tools, scalability, cloud-native architecture, and the ability to quickly deploy and scale solutions, as well as its robust omnichannel capabilities, intelligent routing, and powerful analytics. Users experienced a steep learning curve for advanced features, vague information surrounding new releases, occasional errors when using newer features or adjusting configurations, and complexities in customizing reports to meet specific business requirements. Year Founded 1990 HQ Location Menlo Park, CA Company Website https://www.genesys.com Twitter @Genesys LinkedIn® Page https://www.linkedin.com/company/601919/ Phone +1 650 466 - 1100 ### [my.SQM Auto QA](https://www.g2.com/products/my-sqm-auto-qa/reviews) [By SQM Group](https://www.g2.com/sellers/sqm-group) [ (356)4.5 out of 5 ](https://www.g2.com/products/my-sqm-auto-qa/reviews#reviews "Read my.SQM Auto QA Reviews") Product Description SQM is Disrupting Contact Center QA. Traditional QA tells you whether agents followed the script. SQM tells you whether the customer is satisfied, at risk, or needs recovery. SQM is a QA-CSAT autom **Users:** Supervisor · **Industries:** Insurance, Consumer Services · **Market Segment:** 38% Mid-Market, 24% Enterprise JG The mySQM portal gave me direct access to actionable insights and controls over how the data was available. Raw data, summaries (pivots), built-in...[Read review](https://www.g2.com/products/my-sqm-auto-qa/reviews/my-sqm-auto-qa-review-7523355) KB Being able to evaluate all of the CSR calls.[Read review](https://www.g2.com/products/my-sqm-auto-qa/reviews/my-sqm-auto-qa-review-9695813) Year Founded 1996 HQ Location Coeur d'Alene, US Company Website https://www.sqmgroup.com/ Twitter @SQMGroup\_ LinkedIn® Page https://www.linkedin.com/company/sqm-group-inc-/ ### [MaestroQA](https://www.g2.com/products/maestroqa/reviews) [By MaestroQA](https://www.g2.com/sellers/maestroqa) [ (324)4.7 out of 5 ](https://www.g2.com/products/maestroqa/reviews#reviews "Read MaestroQA Reviews") Product Description MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen **Users:** Quality Analyst, Teammate · **Industries:** Consumer Services, Computer Software · **Market Segment:** 54% Mid-Market, 29% Enterprise DD Always thinking Head and customer service is the best even though they have been grown exponentially, they are still cool and responsive[Read review](https://www.g2.com/products/maestroqa/reviews/maestroqa-review-4456045) ![Sarah Marie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Marie G.") SG It has a lot of great information. easy to navigate.[Read review](https://www.g2.com/products/maestroqa/reviews/maestroqa-review-4690391) Year Founded 2013 HQ Location New York Company Website https://www.maestroqa.com/ Twitter @MaestroQA LinkedIn® Page https://www.linkedin.com/company/maestroqa/ ### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (313)4.5 out of 5 ](https://www.g2.com/products/zendesk-contact-center/reviews#reviews "Read Zendesk Contact Center Reviews") Product Description Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered **Users:** Team Lead · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Mid-Market, 28% Small-Business ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI The integration with aws is helpful to us.[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-6621197) ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC I like the app's interface. As a cat person, I was really surprised and I liked the developer's idea of using cats as a design. The usage is also...[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-7039830) Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [By CloudTalk](https://www.g2.com/sellers/cloudtalk) [ (1,847)4.4 out of 5 ](https://www.g2.com/products/cloudtalk/reviews#reviews "Read CloudTalk Reviews") Product Description CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, with **Users:** CEO, Account Executive · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 32% Mid-Market ![Tiit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiit M.") TM The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local...[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12845225) ![Abd El Hadi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abd El Hadi D.") AD I like the price, and I also appreciate that they don’t overuse credits.[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12849490) Year Founded 2016 HQ Location New York Company Website https://www.cloudtalk.io LinkedIn® Page https://www.linkedin.com/company/17944841/ ### [RingEX](https://www.g2.com/products/ringex/reviews) [By RingCentral](https://www.g2.com/sellers/ringcentral) [ (1,403)4.2 out of 5 ](https://www.g2.com/products/ringex/reviews#reviews "Read RingEX Reviews") Product Description WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Desi **Users:** Owner, Office Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 34% Mid-Market BC I liked that my users could download the app and use their cell phones with the service. Nobody wants to be tied to a desk phone, so this made it...[Read review](https://www.g2.com/products/ringex/reviews/ringex-review-12993964) ![Elaine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elaine S.") ES One of the best things about RingEX is able to use it different ways to answer calls. Deskphone, Desktop app and cell phone app. I am not always at...[Read review](https://www.g2.com/products/ringex/reviews/ringex-review-13033083) Year Founded 1999 HQ Location Belmont, CA Company Website https://www.ringcentral.com Twitter @RingCentral LinkedIn® Page https://www.linkedin.com/company/60868/ Ownership NYSE:RNG ### [Creovai](https://www.g2.com/products/creovai/reviews) [By Capacity](https://www.g2.com/sellers/capacity) [ (200)4.3 out of 5 ](https://www.g2.com/products/creovai/reviews#reviews "Read Creovai Reviews") Product Description Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente **Users:** Supervisor · **Industries:** Consumer Services, Banking · **Market Segment:** 58% Mid-Market, 26% Enterprise ![Richard R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard R.") RR We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken.[Read review](https://www.g2.com/products/creovai/reviews/creovai-review-5334545) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely...[Read review](https://www.g2.com/products/creovai/reviews/creovai-review-6998431) Year Founded 2017 HQ Location University City, Missouri Company Website https://www.capacity.com Twitter @GoCapacity LinkedIn® Page https://www.linkedin.com/company/teamcapacity/ ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,388)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, seamless integration with CRMs like HubSpot and Salesforce, and the ability to handle calls and texts from anywhere as key benefits of JustCall. Users mentioned issues with call quality depending on internet connectivity, the complexity of initial setup with certain CRMs, and the restriction of some advanced features to higher-tier plans as drawbacks. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [CYF Quality](https://www.g2.com/products/cyf-quality/reviews) [By CYF](https://www.g2.com/sellers/cyf) [ (94)4.7 out of 5 ](https://www.g2.com/products/cyf-quality/reviews#reviews "Read CYF Quality Reviews") Product Description CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower you **Users:** Monitor de qualidade · **Industries:** Telecommunications, Consumer Services · **Market Segment:** 49% Enterprise, 26% Mid-Market ![Kaene N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaene N.") KN High-level reports that facilitate the presentation of results to my board Practicality Agility Being able to monitor my team of monitors and my...[Read review](https://www.g2.com/products/cyf-quality/reviews/cyf-quality-review-8631407) ![Felipe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe L.") FL The ease of entering evaluations, the easy location of the evaluated forms, the database of registered users, and the price for using the tool. The...[Read review](https://www.g2.com/products/cyf-quality/reviews/cyf-quality-review-9233983) Year Founded 1991 HQ Location São Paulo, SP Company Website https://www.cyf.com LinkedIn® Page https://www.linkedin.com/company/cyf/ ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (749)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Community Manager · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 30% Mid-Market User SentimentHow are these determined? Users frequently mention the product's capability for proactive listening across multiple channels, its benchmarking and engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Users experienced issues with the core team of Sprinklr not providing support for tech issues, the AI feature not being used perfectly to categorize social media posts, and the platform's complexity and steep learning curve. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center-quality-assurance/free?order=g2_score&page=3#product-list) - [4](/categories/contact-center-quality-assurance/free?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list)