The Top 20 Easiest To Use Contact Center Quality Assurance Software

See the top Contact Center Quality Assurance Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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Balto

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

24%

Mid Market

50%

Enterprise

27%

Playvox Quality Management

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

10%

Mid Market

56%

Enterprise

34%

CYF Quality

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

26%

Mid Market

26%

Enterprise

49%

Convin.ai

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

Mid Market

31%

Enterprise

63%

Talkdesk

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

MaestroQA

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

16%

Mid Market

54%

Enterprise

29%

Hiya Connect Branded Call

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

51%

Enterprise

21%

evaluagent

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

64%

Enterprise

17%

Scorebuddy

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

23%

Mid Market

58%

Enterprise

19%

#10

Zendesk QA

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

28%

Mid Market

66%

Enterprise

#11

Mihup

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

26%

Mid Market

51%

Enterprise

23%

#12

CloudTalk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

65%

Mid Market

30%

Enterprise

#13

my.SQM Auto QA

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

Mid Market

55%

Enterprise

36%

#14

Salesforce Service Cloud

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#15

Calabrio ONE

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

53%

Enterprise

41%

#16

Level AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

12%

Mid Market

56%

Enterprise

32%

#17

JustCall

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#18

Centrical

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

Mid Market

46%

Enterprise

49%

#19

Prodigal

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

22%

Mid Market

70%

Enterprise

#20

Genesys Cloud CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

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