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The Top 20 Complaint Management Software

Check out this list of the top Complaint Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Financial Services

26%

Manufacturing

24%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

8.3

Quality of Support

Average: 9.1

9.0

Ease of Admin

Average: 7.1

8.8

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

49%

Computer Software

27%

Financial Services

13%

Computer & Network Security

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

8.6

Ease of Setup

Average: 8.5

8.5

Quality of Support

Average: 9.1

8.6

Ease of Admin

Average: 7.1

8.5

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Information Technology and Services

30%

Financial Services

21%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 7.2

8.9

Ease of Setup

Average: 8.5

8.7

Quality of Support

Average: 9.1

8.8

Ease of Admin

Average: 7.1

8.8

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

34%

Computer Software

27%

Financial Services

23%

Consumer Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

9.1

Ease of Setup

Average: 8.5

9.1

Quality of Support

Average: 9.1

8.9

Ease of Admin

Average: 7.1

9.1

FaceUp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Food & Beverages

22%

Automotive

22%

Information Technology and Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 7.2

9.8

Ease of Setup

Average: 8.5

10.0

Quality of Support

Average: 9.1

10.0

Ease of Admin

Average: 7.1

10.0

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

32%

Marketing and Advertising

26%

Information Technology and Services

26%

Consumer Electronics

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 8.5

9.8

Quality of Support

Average: 9.1

9.8

Ease of Admin

Average: 7.1

9.8

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Retail

25%

Financial Services

25%

Health, Wellness and Fitness

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

9.1

Quality of Support

Average: 9.1

9.0

Ease of Admin

Average: 7.1

8.4

Hiver

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

38%

Marketing and Advertising

23%

Logistics and Supply Chain

23%

Computer Software

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 7.2

8.3

Ease of Setup

Average: 8.5

9.6

Quality of Support

Average: 9.1

9.4

Ease of Admin

Average: 7.1

9.6

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Computer Software

20%

Business Supplies and Equipment

20%

Apparel & Fashion

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

9.9

Quality of Support

Average: 9.1

9.9

Ease of Admin

Average: 7.1

0.0

#10

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

35%

Information Technology and Services

30%

Computer Software

18%

Transportation/Trucking/Railroad

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 7.2

8.7

Ease of Setup

Average: 8.5

8.8

Quality of Support

Average: 9.1

9.0

Ease of Admin

Average: 7.1

8.1

#11

next4biz CSM

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Automotive

33%

Computer Hardware

17%

Consumer Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

9.4

Ease of Setup

Average: 8.5

8.8

Quality of Support

Average: 9.1

8.7

Ease of Admin

Average: 7.1

8.8

#12

Complaints Pro

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Hospital & Health Care

33%

Legal Services

17%

Market Research

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

9.7

Quality of Support

Average: 9.1

9.7

Ease of Admin

Average: 7.1

0.0

#13

Aptean Respond

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Information Technology and Services

25%

Government Administration

17%

Accounting

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

9.0

Ease of Setup

Average: 8.5

9.2

Quality of Support

Average: 9.1

8.6

Ease of Admin

Average: 7.1

8.8

#14

Case IQ

Overall Satisfaction Score

Top Industries of Reviewers:

Higher Education

33%

Financial Services

29%

Human Resources

19%

Non-Profit Organization Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

9.2

Ease of Setup

Average: 8.5

7.7

Quality of Support

Average: 9.1

9.4

Ease of Admin

Average: 7.1

8.7

#15

Cirrus Complaints Handling System

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

33%

Airlines/Aviation

22%

Education Management

22%

Information Technology and Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 7.2

8.8

Ease of Setup

Average: 8.5

8.7

Quality of Support

Average: 9.1

9.2

Ease of Admin

Average: 7.1

9.5

#16

UsefulFeedback!

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

29%

Information Technology and Services

29%

Accounting

29%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 8.5

9.0

Quality of Support

Average: 9.1

8.7

Ease of Admin

Average: 7.1

8.3

#17

MasterControl Quality Management System

Overall Satisfaction Score

Top Industries of Reviewers:

Medical Devices

44%

Pharmaceuticals

28%

Biotechnology

22%

Human Resources

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

8.9

Ease of Setup

Average: 8.5

7.8

Quality of Support

Average: 9.1

9.1

Ease of Admin

Average: 7.1

8.6

#18

DevRev

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Computer Software

30%

Information Technology and Services

14%

Insurance

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

8.4

Ease of Doing Business With

Average: 7.2

9.2

Ease of Setup

Average: 8.5

8.5

Quality of Support

Average: 9.1

9.0

Ease of Admin

Average: 7.1

8.8

#19

ScopeAI

Overall Satisfaction Score

Top Industries of Reviewers:

Hospitality

40%

Consumer Electronics

20%

Cosmetics

20%

Broadcast Media

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

8.8

Quality of Support

Average: 9.1

8.5

Ease of Admin

Average: 7.1

0.0

#20

HappyFox Complaint Management

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

40%

Financial Services

20%

Human Resources

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 8.5

0.0

Quality of Support

Average: 9.1

8.3

Ease of Admin

Average: 7.1

0.0