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The Top 18 Complaint Management Software

Check out this list of the top Complaint Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

26%

Financial Services

21%

Consumer Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 6.5

9.3

Ease of Setup

Average: 8.3

9.2

Quality of Support

Average: 9.0

8.9

Ease of Admin

Average: 6.4

9.2

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Computer Software

26%

Financial Services

14%

Computer & Network Security

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 6.5

8.6

Ease of Setup

Average: 8.3

8.4

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 6.4

8.5

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Financial Services

27%

Manufacturing

26%

Computer Software

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 6.5

9.1

Ease of Setup

Average: 8.3

8.3

Quality of Support

Average: 9.0

9.0

Ease of Admin

Average: 6.4

8.8

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

29%

Financial Services

22%

Retail

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 6.5

8.4

Ease of Setup

Average: 8.3

8.6

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 6.4

8.3

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Consumer Services

26%

Retail

22%

Health, Wellness and Fitness

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 6.5

9.2

Ease of Setup

Average: 8.3

9.3

Quality of Support

Average: 9.0

9.1

Ease of Admin

Average: 6.4

8.8

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

34%

Information Technology and Services

30%

Computer Software

18%

Transportation/Trucking/Railroad

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 6.5

8.9

Ease of Setup

Average: 8.3

8.9

Quality of Support

Average: 9.0

9.2

Ease of Admin

Average: 6.4

8.9

Case IQ

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

29%

Higher Education

29%

Banking

21%

Human Resources

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 6.5

9.7

Ease of Setup

Average: 8.3

7.5

Quality of Support

Average: 9.0

9.7

Ease of Admin

Average: 6.4

9.3

LiveAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Financial Services

29%

Marketing and Advertising

24%

Consumer Electronics

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 6.5

8.0

Ease of Setup

Average: 8.3

9.3

Quality of Support

Average: 9.0

9.4

Ease of Admin

Average: 6.4

9.7

HappyFox Help Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Financial Services

17%

Information Technology and Services

17%

Medical Devices

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 6.5

8.9

Ease of Setup

Average: 8.3

9.1

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 6.4

9.1

#10

next4biz CSM

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Automotive

33%

Computer Hardware

17%

Consumer Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 6.5

9.4

Ease of Setup

Average: 8.3

9.0

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 6.4

8.9

#11

DevRev

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

46%

Computer Software

26%

Information Technology and Services

14%

Insurance

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.6

Ease of Doing Business With

Average: 6.5

9.2

Ease of Setup

Average: 8.3

8.5

Quality of Support

Average: 9.0

9.3

Ease of Admin

Average: 6.4

8.8

#12

UsefulFeedback!

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

29%

Information Technology and Services

29%

Accounting

29%

Biotechnology

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 6.5

9.3

Ease of Setup

Average: 8.3

9.1

Quality of Support

Average: 9.0

8.8

Ease of Admin

Average: 6.4

8.3

#13

Cirrus Complaints Handling System

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

33%

Information Technology and Services

22%

Education Management

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 6.5

8.8

Ease of Setup

Average: 8.3

8.5

Quality of Support

Average: 9.0

9.0

Ease of Admin

Average: 6.4

9.4

#14

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

25%

Consumer Services

25%

Financial Services

25%

Apparel & Fashion

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 6.5

0.0

Ease of Setup

Average: 8.3

0.0

Quality of Support

Average: 9.0

9.2

Ease of Admin

Average: 6.4

0.0

#15

Complaints Pro

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Financial Services

33%

Farming

17%

Construction

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.3

Ease of Doing Business With

Average: 6.5

0.0

Ease of Setup

Average: 8.3

9.3

Quality of Support

Average: 9.0

9.1

Ease of Admin

Average: 6.4

0.0

#16

ScopeAI

Overall Satisfaction Score

Top Industries of Reviewers:

Hospitality

40%

Consumer Electronics

20%

Cosmetics

20%

Broadcast Media

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 6.5

0.0

Ease of Setup

Average: 8.3

8.7

Quality of Support

Average: 9.0

8.4

Ease of Admin

Average: 6.4

0.0

#17

Aptean Respond

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

30%

Financial Services

30%

Government Administration

20%

Accounting

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 6.5

0.0

Ease of Setup

Average: 8.3

9.1

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 6.4

0.0

#18

HappyFox Complaint Management

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

40%

Financial Services

20%

Human Resources

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 6.5

0.0

Ease of Setup

Average: 8.3

9.0

Quality of Support

Average: 9.0

8.3

Ease of Admin

Average: 6.4

0.0