MasterControl Quality Management System Reviews & Product Details

Everything is faily straight forward once you get into the system and get used to it. Everything is always in the system so its about "searching criteria". I love that there are multiple tool at your finger tips to get help if something isn't right or if you are lost. The customer service and the Cafe are so helpful and easy to navigate. Review collected by and hosted on G2.com.

It was a lot to process at first with configuration and trying to buil the system to your companies needs. There was a lot of trial and error and just basically learning a new language. You need to have patience. Review collected by and hosted on G2.com.

Ease of locating quality events. Customized e-forms. Trending and Reporting. Review collected by and hosted on G2.com.

Outdated UI. Unable to imbed images or tables. Audit trail is behind several layers and can be difficult to trace. Review collected by and hosted on G2.com.

I appreciate how MasterControl Quality Management System keeps all documents organized with wonderful revision and version control. The collaboration features are great for editing documents, and it's very easy to use with a nice user interface. I really value the ability to create customized forms for CAPAs and foreign material investigations; they are very detailed and work well. The document workflow for editing and revising documents works very well and flows easily, and it's easy to customize these workflows to fit what is needed. MasterControl is a highly functional system with designated workflows and secure information storage, allowing us to expand our quality system. The initial setup and configuration was done very efficiently and effectively, despite the amount of information to work through, thanks to the great organization of the schedule. After the configuration, it turned into a great product. Review collected by and hosted on G2.com.

The tech support is very slow. It is easy to submit a ticket and follow up on it with all needed info, but the follow-through is slow. It would also be helpful to add photos for the IT help desk tickets. Review collected by and hosted on G2.com.

I like MasterControl Quality Management System for its ability to centralize multiple quality processes into one integrated platform. It really makes document control, training management, change control, CAPA, and deviation tracking much more organized and efficient. I find the Document Control feature especially valuable because it ensures proper version control, document traceability, and controlled approval workflows. I also appreciated how easy and efficient it was to set up the system with the MasterControl team. Review collected by and hosted on G2.com.

While MasterControl is a strong quality management platform, there are a few areas that could be improved. Document publication is one area where MasterControl is struggling, and we want them to improve this area. Review collected by and hosted on G2.com.

I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, which allows for updates and the management of additional processes, including the production world. Furthermore, the electronic signature is a highly appreciated feature because it allows compliance with regulatory standards in the GxP world. Review collected by and hosted on G2.com.

The reporting and intelligibility of audit trails could be improved Review collected by and hosted on G2.com.

We've been using MasterControl Quality Management System for some time now, and it has truly transformed the way we handle compliance, document control, and overall quality processes. This system is a comprehensive, user-friendly, and highly efficient solution for organizations looking to streamline their quality management workflows.

Seamless compliance management - MasterControl makes it easy to meet regulatory standards like FDA, ISO, and GMP with automated workflows and real-time tracking. It has significantly reduced the burden of compliance audits and greatly assisted with our recent FDA audit and UL. Pulling up workflows, procedures, work instructions was wildly easy and definitely cut time down.

Powerful document control - The system provides a centralized repository for documents, ensuring version control, easy access, and secure collaboration across departments. The automation features eliminate manual errors and approval bottlenecks, and as the document control specialist I greatly appreciate the ease and organization.

User-friendly interface - Despite being a robust system, MasterControl has an intuitive design that is easy to navigate and very comprehensive. We've been able to adapt quickly, which reduced training time and improved productivity. Even just surfing around by yourself with minimal training is effective in learning the different tools and spaces in document control.

I can say it's been a great addition to our quality control and management team, honestly, I don't know where we'd be without it at this juncture. Review collected by and hosted on G2.com.

I really have no come across many things that haven't already been addressed and patched since our system has adopted the program. Really an overall great experience. Review collected by and hosted on G2.com.

I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which makes it remarkably easy for users to get up and running. Whether through their structured training modules or hands-on guidance, users can acclimate quickly to the system, making transitions seamless based on roles. I am impressed by their incredibly responsive customer support that promptly addresses issues, ensuring smooth and uninterrupted usage of the system. Additionally, my favorite aspect is the company's dedication to continuous product enhancement and ongoing improvements, which reflects their commitment to evolving and meeting user needs effectively. This ongoing development guarantees that the system remains at the forefront of technological advancement, keeping up with industry demands. The user interface is another standout feature, with its intuitive design and uniform portals that facilitate an easy-to-navigate experience. Overall, the system is not only robust and fully accountable, providing a consistent and straightforward quality management process, but it is also a delight to work with due to its intuitive and user-friendly nature. Review collected by and hosted on G2.com.

I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe should be eliminated due to their inefficiency and usability issues. Review collected by and hosted on G2.com.

MasterControl Quality Management System (QMS) has introduced several noteworthy updates recently. The system now boasts FedRAMP Moderate authorization for its Quality Excellence Gov (Qx Gov) solution, ensuring enhanced cybersecurity and streamlined compliance with federal standards. Additionally, AI-powered document management capabilities have been integrated, significantly improving the efficiency of document control processes. Review collected by and hosted on G2.com.

While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface design to make it more intuitive and user-friendly could significantly benefit users, especially those new to the system. Additionally, expanding integration capabilities with other enterprise systems would streamline workflows and improve data connectivity. Improving the customization options for reporting and analytics could provide users with more tailored insights. Lastly, increasing the scalability of the system to better support growing organizations and adapting to evolving regulatory requirements would ensure long-term effectiveness and compliance Review collected by and hosted on G2.com.

I use MasterControl Quality Management System for quality control and managing documents, and I really value how it puts all our stuff in one place, which we desperately need. I enjoy the AQEM interface; building workflows is fun and easy. Setting it up was also easy for our team. Review collected by and hosted on G2.com.

I feel like AQEM is lacking some basic capabilities that I'd like to see added. Small things like, having formulas for calculating auto-populated fields based on the values of previous field data input by users. Review collected by and hosted on G2.com.

It feels very secure and is GMP-compliant. It’s also easy to manage, navigate, and use day to day. Review collected by and hosted on G2.com.

It can be very expensive at the start, especially when it comes to making the initial purchase. Review collected by and hosted on G2.com.