Best Software for 2025 is now live!

The Top 11 Easiest To Use Complaint Management Software

See the top Complaint Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 8.9

8.9

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Front

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 8.9

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 8.9

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Kapture CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 8.9

9.1

Customer Segment Breakdown

Small Business

34%

Mid Market

49%

Enterprise

17%

Zendesk Support Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

Zoho Desk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

Case IQ

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 8.9

9.4

Customer Segment Breakdown

Small Business

20%

Mid Market

23%

Enterprise

57%

next4biz CSM

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 8.9

9.0

Customer Segment Breakdown

Mid Market

47%

Enterprise

53%

LiveAgent

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.6

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 8.9

9.5

Customer Segment Breakdown

Small Business

67%

Mid Market

23%

Enterprise

10%

#10

DevRev

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 8.9

8.3

Customer Segment Breakdown

Small Business

40%

Mid Market

50%

Enterprise

10%

#11

Cirrus Complaints Handling System

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 8.9

8.4

Customer Segment Breakdown

Small Business

52%

Mid Market

24%

Enterprise

24%