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Best Call Center Infrastructure (CCI) Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Call Center Infrastructure (CCI) category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Call Center Infrastructure (CCI) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Call Center Infrastructure (CCI) category.

In addition to qualifying for inclusion in the Call Center Infrastructure (CCI) Software category, to qualify for inclusion in the Small Business Call Center Infrastructure (CCI) Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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49 Listings in Small Business Call Center Infrastructure (CCI) Available

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    G2 Score
RingEX
(1,309)4.2 out of 5
Optimized for quick response
10th Easiest To Use in Call Center Infrastructure (CCI) software
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    222
    Customer Support
    134
    Helpful
    116
    Reliability
    111
    Phone Calls
    102
    Cons
    Poor Customer Support
    61
    Customer Service
    55
    Customer Support
    51
    Call Issues
    45
    Complex Processes
    44
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Call Routing
    Average: 8.9
    8.6
    Performance Evaluation
    Average: 8.7
    8.8
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 34% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
222
Customer Support
134
Helpful
116
Reliability
111
Phone Calls
102
Cons
Poor Customer Support
61
Customer Service
55
Customer Support
51
Call Issues
45
Complex Processes
44
View All Pros and Cons
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Call Routing
Average: 8.9
8.6
Performance Evaluation
Average: 8.7
8.8
Call Monitoring
Average: 8.8
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,249 Twitter followers
LinkedIn® Page
www.linkedin.com
6,678 employees on LinkedIn®
Nextiva
(3,447)4.5 out of 5
4th Easiest To Use in Call Center Infrastructure (CCI) software
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    146
    Ease of Use
    137
    Helpful
    119
    Easy Setup
    92
    Reliability
    90
    Cons
    Difficult Configuration
    25
    Complexity
    24
    Number Issues
    22
    Complex Processes
    20
    Difficult Setup
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Call Routing
    Average: 8.9
    8.7
    Performance Evaluation
    Average: 8.7
    8.8
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,629 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
146
Ease of Use
137
Helpful
119
Easy Setup
92
Reliability
90
Cons
Difficult Configuration
25
Complexity
24
Number Issues
22
Complex Processes
20
Difficult Setup
19
View All Pros and Cons
Nextiva features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.9
Call Routing
Average: 8.9
8.7
Performance Evaluation
Average: 8.7
8.8
Call Monitoring
Average: 8.8
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,320 Twitter followers
LinkedIn® Page
www.linkedin.com
1,629 employees on LinkedIn®
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Aircall
(1,534)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Aircall
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a cloud-based phone system designed to simplify team communication and customer support.
    • Users like Aircall's user-friendly interface, easy setup, seamless integration with CRM tools, and features such as call recording, analytics, and transcriptions.
    • Reviewers experienced occasional issues with call quality, slow loading times, limited customization options, and some found the initial setup and integration with certain platforms challenging.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    233
    Features
    101
    Reliability
    99
    Easy Integration
    98
    Call Recording
    94
    Cons
    Connection Issues
    61
    Call Issues
    54
    Missing Features
    49
    Dialer Issues
    44
    Number Issues
    40
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Call Routing
    Average: 8.9
    8.9
    Performance Evaluation
    Average: 8.7
    9.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a cloud-based phone system designed to simplify team communication and customer support.
  • Users like Aircall's user-friendly interface, easy setup, seamless integration with CRM tools, and features such as call recording, analytics, and transcriptions.
  • Reviewers experienced occasional issues with call quality, slow loading times, limited customization options, and some found the initial setup and integration with certain platforms challenging.
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
233
Features
101
Reliability
99
Easy Integration
98
Call Recording
94
Cons
Connection Issues
61
Call Issues
54
Missing Features
49
Dialer Issues
44
Number Issues
40
View All Pros and Cons
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Call Routing
Average: 8.9
8.9
Performance Evaluation
Average: 8.7
9.0
Call Monitoring
Average: 8.8
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,973 Twitter followers
LinkedIn® Page
www.linkedin.com
810 employees on LinkedIn®
CloudTalk
(1,737)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Call Center Infrastructure (CCI) software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Reliability
    164
    Intuitive
    151
    Calling Features
    140
    Helpful
    138
    Cons
    Call Issues
    151
    Connection Issues
    73
    Call Management
    63
    Missing Features
    54
    Number Issues
    47
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Call Routing
    Average: 8.9
    8.6
    Performance Evaluation
    Average: 8.7
    8.8
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    192 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Small-Business
  • 32% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Reliability
164
Intuitive
151
Calling Features
140
Helpful
138
Cons
Call Issues
151
Connection Issues
73
Call Management
63
Missing Features
54
Number Issues
47
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Call Routing
Average: 8.9
8.6
Performance Evaluation
Average: 8.7
8.8
Call Monitoring
Average: 8.8
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
192 employees on LinkedIn®
Close
(2,007)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Close
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a customer relationship management (CRM) tool that offers features such as lead management, email automation, and sales analytics to streamline sales processes.
    • Reviewers appreciate Close's user-friendly interface, AI features, and integrated communication tools, which enhance efficiency and ease of navigation.
    • Reviewers mentioned issues with limited customization options, occasional system lags, and challenges with specific features like power dialer and lead status management.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Close Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    948
    Helpful
    561
    Features
    508
    Simple
    457
    Intuitive
    447
    Cons
    Missing Features
    325
    Call Issues
    239
    Limited Features
    174
    Learning Curve
    115
    Limited Customization
    111
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Call Routing
    Average: 8.9
    9.1
    Performance Evaluation
    Average: 8.7
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    205 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a customer relationship management (CRM) tool that offers features such as lead management, email automation, and sales analytics to streamline sales processes.
  • Reviewers appreciate Close's user-friendly interface, AI features, and integrated communication tools, which enhance efficiency and ease of navigation.
  • Reviewers mentioned issues with limited customization options, occasional system lags, and challenges with specific features like power dialer and lead status management.
Close Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
948
Helpful
561
Features
508
Simple
457
Intuitive
447
Cons
Missing Features
325
Call Issues
239
Limited Features
174
Learning Curve
115
Limited Customization
111
View All Pros and Cons
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Call Routing
Average: 8.9
9.1
Performance Evaluation
Average: 8.7
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,559 Twitter followers
LinkedIn® Page
www.linkedin.com
205 employees on LinkedIn®
JustCall
(2,376)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for JustCall
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
    • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
    • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Call Routing
    Average: 8.9
    8.4
    Performance Evaluation
    Average: 8.7
    8.5
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
  • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
  • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Call Routing
Average: 8.9
8.4
Performance Evaluation
Average: 8.7
8.5
Call Monitoring
Average: 8.8
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
Kixie PowerCall & SMS
(862)4.8 out of 5
Optimized for quick response
11th Easiest To Use in Call Center Infrastructure (CCI) software
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

    Users
    • CEO
    • Account Executive
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie is a communication tool that allows users to connect with prospects, integrate with CRM, and send text messages.
    • Reviewers like the ease of use, the ability to reach a large number of prospects, the seamless integration with CRM, the quick setup, the suite of features for effective cold calling, the click-to-call feature, the automatic logging into the CRM, the SMS templates, and the fast customer support.
    • Users experienced inconsistent call quality, glitches when transferring calls, outdated app appearance, small syncing delays with the CRM, creation of a new user on Hubspot with every incoming call, lack of MMS messaging, lack of customization in the reporting dashboard, occasional outages, and confusion with SMS messaging compliance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Helpful
    94
    Customer Support
    84
    Time-saving
    65
    Automation
    54
    Cons
    Call Issues
    38
    Dialer Issues
    21
    Number Issues
    19
    Software Glitches
    18
    Missing Features
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Call Routing
    Average: 8.9
    9.2
    Performance Evaluation
    Average: 8.7
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users
  • CEO
  • Account Executive
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie is a communication tool that allows users to connect with prospects, integrate with CRM, and send text messages.
  • Reviewers like the ease of use, the ability to reach a large number of prospects, the seamless integration with CRM, the quick setup, the suite of features for effective cold calling, the click-to-call feature, the automatic logging into the CRM, the SMS templates, and the fast customer support.
  • Users experienced inconsistent call quality, glitches when transferring calls, outdated app appearance, small syncing delays with the CRM, creation of a new user on Hubspot with every incoming call, lack of MMS messaging, lack of customization in the reporting dashboard, occasional outages, and confusion with SMS messaging compliance.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Helpful
94
Customer Support
84
Time-saving
65
Automation
54
Cons
Call Issues
38
Dialer Issues
21
Number Issues
19
Software Glitches
18
Missing Features
17
View All Pros and Cons
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.2
Call Routing
Average: 8.9
9.2
Performance Evaluation
Average: 8.7
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Genesys Cloud CX
(1,524)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Genesys Cloud CX
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
    • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
    • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Call Routing
    Average: 8.9
    8.8
    Performance Evaluation
    Average: 8.7
    8.9
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,498 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
  • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
  • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.2
Call Routing
Average: 8.9
8.8
Performance Evaluation
Average: 8.7
8.9
Call Monitoring
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,314 Twitter followers
LinkedIn® Page
www.linkedin.com
8,498 employees on LinkedIn®
Dialaxy
(167)4.7 out of 5
3rd Easiest To Use in Call Center Infrastructure (CCI) software
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

    Users
    • CEO
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialaxy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Customer Support
    59
    Reliability
    52
    Call Quality
    48
    Helpful
    46
    Cons
    Number Issues
    19
    Limited Features
    13
    Missing Features
    13
    Geographical Restrictions
    12
    Complex Processes
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialaxy features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Call Routing
    Average: 8.9
    9.3
    Performance Evaluation
    Average: 8.7
    9.5
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialaxy Limited
    Year Founded
    2023
    HQ Location
    Glenealy Central, HK
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

Users
  • CEO
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 47% Small-Business
Dialaxy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Customer Support
59
Reliability
52
Call Quality
48
Helpful
46
Cons
Number Issues
19
Limited Features
13
Missing Features
13
Geographical Restrictions
12
Complex Processes
11
View All Pros and Cons
Dialaxy features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.1
Call Routing
Average: 8.9
9.3
Performance Evaluation
Average: 8.7
9.5
Call Monitoring
Average: 8.8
Seller Details
Seller
Dialaxy Limited
Year Founded
2023
HQ Location
Glenealy Central, HK
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Webex Calling
(621)4.5 out of 5
Optimized for quick response
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Reliability
    75
    Easy Communication
    63
    Call Quality
    62
    Communication
    55
    Cons
    Internet Dependency
    22
    Complex Processes
    21
    Difficult Configuration
    21
    Performance Issues
    20
    Lack of Intuitiveness
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Call Routing
    Average: 8.9
    8.2
    Performance Evaluation
    Average: 8.7
    8.8
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,631 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 32% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Reliability
75
Easy Communication
63
Call Quality
62
Communication
55
Cons
Internet Dependency
22
Complex Processes
21
Difficult Configuration
21
Performance Issues
20
Lack of Intuitiveness
18
View All Pros and Cons
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Call Routing
Average: 8.9
8.2
Performance Evaluation
Average: 8.7
8.8
Call Monitoring
Average: 8.8
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,631 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
DialedIn
(291)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Call Center Infrastructure (CCI) software
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Sales
    • Insurance Agent
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Efficiency
    70
    Helpful
    62
    Dialing Features
    46
    Simple
    45
    Cons
    Call Issues
    57
    Dialer Issues
    29
    Missing Features
    16
    Poor Call Quality
    16
    Connection Issues
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialedIn features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Call Routing
    Average: 8.9
    9.4
    Performance Evaluation
    Average: 8.7
    9.4
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Sales
  • Insurance Agent
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Efficiency
70
Helpful
62
Dialing Features
46
Simple
45
Cons
Call Issues
57
Dialer Issues
29
Missing Features
16
Poor Call Quality
16
Connection Issues
15
View All Pros and Cons
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.5
Call Routing
Average: 8.9
9.4
Performance Evaluation
Average: 8.7
9.4
Call Monitoring
Average: 8.8
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
NUACOM
(259)4.8 out of 5
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems

    Users
    • Director
    • Managing Director
    Industries
    • Leisure, Travel & Tourism
    • Computer Software
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    81
    Ease of Use
    73
    Helpful
    73
    Easy Setup
    59
    Customer Service
    35
    Cons
    Call Issues
    10
    Call Limitations
    6
    Missing Features
    6
    Connection Issues
    5
    Difficult Setup
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUACOM features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Call Routing
    Average: 8.9
    8.4
    Performance Evaluation
    Average: 8.7
    8.8
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Ireland
    Twitter
    @nuacomie
    868 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems

Users
  • Director
  • Managing Director
Industries
  • Leisure, Travel & Tourism
  • Computer Software
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
81
Ease of Use
73
Helpful
73
Easy Setup
59
Customer Service
35
Cons
Call Issues
10
Call Limitations
6
Missing Features
6
Connection Issues
5
Difficult Setup
5
View All Pros and Cons
NUACOM features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Call Routing
Average: 8.9
8.4
Performance Evaluation
Average: 8.7
8.8
Call Monitoring
Average: 8.8
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Ireland
Twitter
@nuacomie
868 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Yeastar P-Series PBX System
(81)4.8 out of 5
View top Consulting Services for Yeastar P-Series PBX System
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Features
    25
    Integrations
    19
    Customer Support
    18
    Easy Setup
    18
    Cons
    Missing Functionality
    10
    Missing Features
    8
    Expensive
    7
    Limited Features
    7
    High Cost
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Call Routing
    Average: 8.9
    9.4
    Performance Evaluation
    Average: 8.7
    9.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xiamen Yeastar Digital Technology Co., Ltd
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,478 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    200 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Features
25
Integrations
19
Customer Support
18
Easy Setup
18
Cons
Missing Functionality
10
Missing Features
8
Expensive
7
Limited Features
7
High Cost
6
View All Pros and Cons
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.3
Call Routing
Average: 8.9
9.4
Performance Evaluation
Average: 8.7
9.0
Call Monitoring
Average: 8.8
Seller Details
Seller
Xiamen Yeastar Digital Technology Co., Ltd
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,478 Twitter followers
LinkedIn® Page
cn.linkedin.com
200 employees on LinkedIn®
LiveAgent
(1,531)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
    • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
    • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Features
    46
    Customer Support
    45
    Helpful
    40
    Efficiency
    35
    Cons
    Learning Curve
    12
    Missing Features
    12
    Steep Learning Curve
    10
    Lack of Features
    9
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Call Routing
    Average: 8.9
    10.0
    Performance Evaluation
    Average: 8.7
    10.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests.
  • Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management.
  • Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Features
46
Customer Support
45
Helpful
40
Efficiency
35
Cons
Learning Curve
12
Missing Features
12
Steep Learning Curve
10
Lack of Features
9
Not Intuitive
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Call Routing
Average: 8.9
10.0
Performance Evaluation
Average: 8.7
10.0
Call Monitoring
Average: 8.8
Seller Details
Seller
QualityUnit
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
483 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Talkdesk
(2,498)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Talkdesk
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    255
    Call Management
    153
    Efficiency
    142
    Helpful
    133
    Features
    127
    Cons
    Call Issues
    106
    Technical Issues
    70
    Notification Issues
    55
    Missing Features
    54
    Connection Issues
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Call Routing
    Average: 8.9
    8.9
    Performance Evaluation
    Average: 8.7
    9.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,362 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
255
Call Management
153
Efficiency
142
Helpful
133
Features
127
Cons
Call Issues
106
Technical Issues
70
Notification Issues
55
Missing Features
54
Connection Issues
53
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.9
Call Routing
Average: 8.9
8.9
Performance Evaluation
Average: 8.7
9.0
Call Monitoring
Average: 8.8
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,964 Twitter followers
LinkedIn® Page
www.linkedin.com
1,362 employees on LinkedIn®
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