Best Call Center Infrastructure (CCI) Software for Medium-Sized Businesses
Products classified in the overall Call Center Infrastructure (CCI) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Call Center Infrastructure (CCI) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Call Center Infrastructure (CCI) category.
In addition to qualifying for inclusion in the Call Center Infrastructure (CCI) Software category, to qualify for inclusion in the Medium-Sized Business Call Center Infrastructure (CCI) Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re
6,959 Twitter followers
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves
Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations. Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs. Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
14,844 Twitter followers
RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that
62,205 Twitter followers
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social
Aircall is a cloud-based phone system designed to simplify team communication and customer support. Users like Aircall's user-friendly interface, easy setup, seamless integration with CRM tools, and features such as call recording, analytics, and transcriptions. Reviewers experienced occasional issues with call quality, slow loading times, limited customization options, and some found the initial setup and integration with certain platforms challenging.
4,971 Twitter followers
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp
21,317 Twitter followers
Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive
Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enter
721,498 Twitter followers
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience
Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email. Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance. Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
32,290 Twitter followers
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
14,654 Twitter followers
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste
JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication. Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service. Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
307 Twitter followers
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs
1,563 Twitter followers
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The
787 Twitter followers
Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform
31 Twitter followers
Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab
