Appointment reminder software sends messages to clients and customers about upcoming scheduled activities such as service visits, office appointments, and deadlines to complete forms. These reminders may be delivered in a number of forms, most commonly text messages, email, or automated phone calls. Some appointment reminder software must be integrated with existing calendar applications, while others exist as standalone scheduling apps.
Any professional who relies on client appointments as part of their job can benefit from appointment reminder software. These solutions can help prevent skipped appointments, which represent wasted time, frustrated customers who might have wanted that appointment slot, and reduced customer satisfaction resulting in lost revenue. Reminders allow clients to confirm the appointment or, if they can’t make it, reschedule or cancel it so the professional isn’t left hanging.
To qualify for inclusion in the Appointment Reminder category, a product must:
Include a means of accessing the user’s appointment calendar, or be the calendar itself
Send reminders to scheduled clients in advance of the appointment via text message, email, or phone call
Permit customization of the reminder message, how far in advance it is sent, and other relevant factors
Not require the client receiving the reminder to have a specific application or piece of software
Provide a means of confirming, cancelling, or rescheduling the appointment, even if it is just the professional’s contact information
