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Issuetrak

Show rating breakdown
4.1 out of 5 stars
63 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.1
Serving customers since
1992

Profile Name

Star Rating

30
27
5
1
0

Issuetrak Reviews

Review Filters
Profile Name
Star Rating
30
27
5
1
0
Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
10/19/2017
Validated Reviewer
Verified Current User
Review source: Organic

Satisfied

|Issuetrak
The custom reporting capabilities. Our organization can pull or automate reports per client.
Pete P.
PP
Pete P.
IT Operations Manager and IT Service Manager
09/05/2017
Validated Reviewer
Review source: G2 invite
Incentivized Review

IssueTrak for incident management

|Issuetrak
Was inexpensive and very easy to setup and use. Straight forward displays and easy to tailor with user defined fields. Easy to create the format for "ticket". I like the Quick Picks, which are like ticket templates, thus making it easy for the helpdesk to to choose the right one and have a number of items pre-filled. Simple Knowledge base is also easy to use and append files to. We were able to configure SLAs and metrics in it.
Verified User in Telecommunications
UT
Verified User in Telecommunications
09/05/2017
Validated Reviewer
Verified Current User
Review source: Organic

Issuetrak

|Issuetrak
That we can submit information to other departments/people for review

About

Contact

Phone:
+1 (866) 477-8387
HQ Location:
Virginia Beach, Virginia

Social

@Issuetrak

What is Issuetrak?

Ticket tracking for help desk, customer support, complaint management, and more.

Details

Year Founded
1992