Issuetrak allows for multiple teams to utilize and for easy assigning of tasks

The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries.

I work in a call center, and I like the way it categorizes the different issues when you have an escalation that can't be handled during the initial phone call with the customer. At least at my company, there's a category for pretty much every problem you can think of. I will say that it is better categorized than other tools I've used here. And I'm sure that helps get the issues directed to the correct departments better too. (I've only used it to escalate. I've never closed an IssueTrak ticket.)