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8x8 Cloud Communication

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1,060 reviews
  • 9 profiles
  • 14 categories
Average star rating
4.2
Serving customers since
1987

Profile Name

Star Rating

638
335
76
21
38

8x8 Cloud Communication Reviews

Review Filters
Profile Name
Star Rating
638
335
76
21
38
CF
Conwyn F.
11/18/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A nice product but poor administration functionality

Cheap and cheerful. OK for incoming contact centre. The technical support staff are very good and will escalate serious outages quickly.
KG
Kara G.
11/12/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

I have used 8x8 for more than 15 years and have had a wonderful experience!

I can always get someone on the phone and any issues get addressed pretty quickly. My favorite feature is that I can text customers from my phone number. I was able to intregrate a phone number that I liked with cvurrent business.
JW
Jen W.
11/07/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Customization is the Key

I love that I can customize the system to fit each individual office's needs.

About

Contact

HQ Location:
San Jose, CA

Social

@8x8

What is 8x8 Cloud Communication?

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

Details

Year Founded
1987
Ownership
NYSE:EGHT