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8x8 Communication APIs
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8x8 Communication APIs
By 8x8 Cloud Communication
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4.2 out of 5 stars
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8x8 Communication APIs Reviews & Product Details

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8x8 Communication APIs Overview

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What is 8x8 Communication APIs?

8x8 is revolutionizing the future of business communications as a leading global Software-as-a-Service provider. Through our Communications Platform as a Service (CPaaS), we offer a cloud-based infrastructure that integrates real-time communications capabilities— inlcuding SMS, messaging apps, voice solutions, and video capabilities—directly into applications, websites, and workflows using APIs. Partnering with 8x8, organizations worldwide have successfully unified omnichannel customer communications to optimize their customer experience.

8x8 Communication APIs Details
Discussions
8x8 Communication APIs Community
Languages Supported
English, French, Indonesian, Japanese, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified)
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Seller Details
Seller
8x8 Cloud Communication
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,182 Twitter followers
LinkedIn® Page
www.linkedin.com
2,722 employees on LinkedIn®
Ownership
NYSE:EGHT
Total Revenue (USD mm)
$446
Description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

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Overview Provided by:
Nathan Reid

Recent 8x8 Communication APIs Reviews

Sanjeev S.
SS
Sanjeev S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Product with all the required communication features"
Calling Quality and uptime is good and we can customize the seetings as per our requirements.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Reliable Communication"
The system is extremely reliable and easy to use.
Read more
MI
Mahmoud I.Small-Business (50 or fewer emp.)
3.5 out of 5
"Generate a higher level of engagement"
Supposedly, 8x8 CPaaS solution is all about flexibility possibilities. Since I will capitalize on multiple communication channels such as SMS, voic...
Read more
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8x8 Communication APIs Media

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5 8x8 Communication APIs Reviews

4.2 out of 5
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5 8x8 Communication APIs Reviews
4.2 out of 5
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4.2 out of 5
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8x8 Communication APIs Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Sanjeev S.
SS
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 8x8 Communication APIs?

Calling Quality and uptime is good and we can customize the seetings as per our requirements. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Communication APIs?

Everything is good so far and liked the service. Review collected by and hosted on G2.com.

What problems is 8x8 Communication APIs solving and how is that benefiting you?

1. Its a most relialble product for calling to clients.

2. Hassle free calling.

3. Call recording Review collected by and hosted on G2.com.

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MI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about 8x8 Communication APIs?

Supposedly, 8x8 CPaaS solution is all about flexibility possibilities. Since I will capitalize on multiple communication channels such as SMS, voice calls, and chat, I can integrate my developed applications with ease. This saves time and frustration with it being possible to create personalized experiences of customers and to make communication easier across lots of different platforms. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Communication APIs?

Although 8x8 CPaaS has quite a lot of useful features, making it operational is not the most convenient task to do. The very beginning of my journey was a bit hard to walk through, so I spent an enormous amount of my time listening to the descriptions and explanations of the platform and how it can work and benefit my apps. Review collected by and hosted on G2.com.

What problems is 8x8 Communication APIs solving and how is that benefiting you?

In the starting stage, we faced some impediments that hampered the communication between us and our customers. However, 8x8 CPaaS overcame all these challenges which have eventually led to effective communication between our customers and us. It provides for instant updates, fast personalized interactions and a very uniform experience for my clients. This is one of the attributes which have enabled us to increase consumer satisfaction. Review collected by and hosted on G2.com.

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Verified User in Alternative Dispute Resolution
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about 8x8 Communication APIs?

The system is extremely reliable and easy to use. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Communication APIs?

I wish there was a back up since it is internet based. Review collected by and hosted on G2.com.

What problems is 8x8 Communication APIs solving and how is that benefiting you?

We are able to keep in contact with each other and our clients, via phone and SMS. Review collected by and hosted on G2.com.

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RF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about 8x8 Communication APIs?

Can communicate very effectively and get past many obstacles. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Communication APIs?

Customer service takes awhile to answer but once they do the issue is resolved. Review collected by and hosted on G2.com.

What problems is 8x8 Communication APIs solving and how is that benefiting you?

Dropped calls for some reason became an issue. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about 8x8 Communication APIs?

Ease of use, features, look & design, compatibility. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Communication APIs?

Occasional glitches, setup can be hard (but not really() Review collected by and hosted on G2.com.

What problems is 8x8 Communication APIs solving and how is that benefiting you?

Efficiency in connecting and communicating in a fully remote company with multiple different departments. Review collected by and hosted on G2.com.

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8x8 Communication...