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8x8 Cloud Communication

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1,060 reviews
  • 9 profiles
  • 14 categories
Average star rating
4.2
Serving customers since
1987

Profile Name

Star Rating

638
335
76
21
38

8x8 Cloud Communication Reviews

Review Filters
Profile Name
Star Rating
638
335
76
21
38
EC
Elizabeth C.
12/04/2024
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy to make changes

As an administrator, it's easy to update phones For employee turnover
DV
Deanna V.
11/25/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

8x8 Daily Use Findings

The set up of a new agent is easy. I like the ease in which an agent can add or remove themselves from a queue/skill. setting up an audit form in Quality Managment was easy.
JD
jeff d.
11/21/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

8x8 Contact Center Review

It is very user friendly and from an Administrator it is very easy to support

About

Contact

HQ Location:
San Jose, CA

Social

@8x8

What is 8x8 Cloud Communication?

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

Details

Year Founded
1987
Ownership
NYSE:EGHT