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8x8 Cloud Communication

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1,060 reviews
  • 9 profiles
  • 14 categories
Average star rating
4.2
Serving customers since
1987

Profile Name

Star Rating

638
335
76
21
38

8x8 Cloud Communication Reviews

Review Filters
Profile Name
Star Rating
638
335
76
21
38
MR
Matthew R.
01/21/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

I have mostly enjoyed my experience with 8x8

I like that I can easily send out text messages to internal teammates or can send/receive files with clients.
RH
Richard H.
01/20/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Bot Agent and Human Agent integration the way it should be

The software product design and implementation is VERY non-IT end-user friendly, intuitive and easy to grasp. Often overlooked and I will say it here for any potential new customers: Support is Great! The Chat Bot is programmed well enough that it doesnt become a frustrating experience, and the transition to Human chat agents is perfect. The human agents are also good at what they do and are thorough in their support and guidance for issues faced. If you ever run into an aspect of the advanced features and settings their knowledge center is definitely full of helpful step by step instructions to help you quickly resolve an issue.
EA
ESC A.
01/20/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Amazing 8x8 Technical Support Team

The 8x8 Contact Center was delightful. First, it was easy to navigate through the website and interact with the ChatBot. Second, the technical support team was knowledgeable. They were able to perform whatever they needed to implement (whitelisting IP address, I believe) on their end. Third, the engineer that helped me was smart and professional in handling the issue. No matter how much issues or trial and errors we encountered along the way, I did not notice any signs of exasperation on his end. He remained helpful, calm, patient, and composed through all of it. He made sure that the problems would be solved, even if it meant pulling up more and more technical information and possible resolutions.

About

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HQ Location:
San Jose, CA

Social

@8x8

What is 8x8 Cloud Communication?

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

Details

Year Founded
1987
Ownership
NYSE:EGHT