Discussões de Customer Communications Management Software

?

My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... Leia mais

Why is there low activity here?

Where are the moderators?

What is Happening on the Forum?

We would like to help users who are not good at processing words to get answers of FAQs automatically.

I would love for Front to allow users to search the trash folder.

Yes, it is useful to create responsive forms to get in touch with customers on a personal level.

How do we archive old messages? We would like to be able to organize messages into groups such as a guest inquiring about a purchase one week and then a month later inquiring about service. We are able to use Tags but the information is bundled together. At times, guests message the team and it... Leia mais

I'm searching for a way to send my customer invoice pdf, so right now im using Zappier to connect my Quickbooks account(accounting software) and WATI(which i use to send those invoice template to customer's whatsapp). But right now i just able to send them link to view the pdf, as well as my... Leia mais

Recently run FB Ad, it was fun interacting with them. I have applied it through FB AD; as soon as your target audience signup for free eBook or courses, Wati Apps directly sends the downloadable eBook on his mobile. This engages further by setting Chatbot automation, where the target audience... Leia mais

it would be very helpful, it would prevent me from missing any e-mail or situation when sb tags me in a thread

I always feel AEM has moderate scalability compare few other CMS. Any plan to improve the scalability.

I feel like I'm missing something, like I love Front but am not maximizing it's potential. Is there anything I should know about for delegation purposes?

We have a lot of debate on what is the correct workflow so that emails are not dumped on one person. Curious to know how others do it.

Example: I created a folder labeled "Upcoming Closings". This folder is for emails about closings that are coming up that do not yet need to be assigned to another person but will need to be eventually. Therefore, I need to keep the email and respond to them, but it needs to remain in the... Leia mais

Creating a scenario from scratch (like flow), where we can set all conditions, we can add tags, set messages to be sent after meeting the appropriate conditions.

W sklepie mamy obecnie dwie treści dla tego scenariusza i nie korzystamy w tym przypadku z edrona. Jedna treść kierowana jest do osób, które wybierają formę płatności online - w mailu potwierdzającym złożenie zamówienia jest zawarta informacja, że zostało opłacone. Druga treść kierowana jest do... Leia mais

I would love to be able to recall emails in case they contain errors

I have tried to add Grammarly to Front in the past with no success.