Prós e Contras de Syncro

I love how easy it was to learn for someone who is not tech savvy, as I am the administrator in a computer repair/ server, network, back up , etc services.

The outlay is nice and isn't too much to take in. Análise coletada por e hospedada no G2.com.

So far, I have not found anything I dislike about Syncro. To be fair, I don't use it to all of its capacities and capabilities, as again, I am not one of the techs who is required to use the remote in function or any functionality of assisting customers or looking into issues that they may be experiencing. Análise coletada por e hospedada no G2.com.

Being able to do majority of the tasks involved in my role within one place is great as it minimizes the amount of applications that I have to switch between in order to complete my tickets. The customization on ticket views is beneficial for me as I continue to professionally grow within my organization. Adding additional devices for monitoring with my team is easy to put into place for our growing client-base and allows me to have a comprehensive view of the device without even needing to remotely connect to the computer. Análise coletada por e hospedada no G2.com.

I have already reported this to the Syncro Support Team, but I work relatively fast-paced compared to many individuals and the lag in ticket queue updates adds up for me throughout the day. It would be great if the admin of our account would have the ability to grant access to different parts of the site on a more granualar basis (i.e. providing specific types of reports to agents) versus having specific types of access dependent on the Syncro user role. Análise coletada por e hospedada no G2.com.

Syncro is as all-in-one RMM and PSA just works. It’s simple to set up (as a detailed platform can be), easy to use, and has loads of features that helps managing clients, assets, and tickets extremly efficiant. The advanced automation tools are solid, scripting works well, and the ability to integrate with third-party tools (like Chocolatey for software deployments and Xero for invoicing) is a huge plus. The built-in billing and invoicing saves time, I should be using that a lot more actaully. The customer portal is actually useful and very simple for my clients.. not just an afterthought. It’s highly functional and it's usability is fantastic without overcomplicating things. The customer support with setting everything up was extreemply supportive and informative. I'm using Syncro pretty much 24/7 with the ability to be an efficive MSP from anywhere, and that's been a big game changer. Análise coletada por e hospedada no G2.com.

Syncro is great overall, but there are a few areas that could be improved in future updates. The reporting could be more visually customisable.. though it's has only been a minor request limitation from a particularly detail-oriented customer. Some integrations and asset automation options are somewhat limited. That said, the mobile app has been improving, especially with added control features. Occasionally, there are minor UI quirks, but nothing that takes away from Syncro being a solid and reliable platform. Análise coletada por e hospedada no G2.com.

Syncro has thought of everything, but their engagment with feedback is top notch. I can't think of anything I can't do with their tools. Scripting is excellent. Ticketing is top notch. It's a flexible platform that fits our business model to a tee. It's easy to use and easy to get our customers on board. I've used other services in the past and Syncro has been better and faster to use than anything else. Análise coletada por e hospedada no G2.com.

I can't think of much I don't like that isn't just a nitpicky detail. Sometimes I need a few more clicks than I'd prefer to move from ticketing to billing to individual devices. Análise coletada por e hospedada no G2.com.

The most helpful with Syncro is the connection with the customers and allowing the asset to push the scripts for the patch management. We love the app integration and ticketing system. It is easy to implement for our customers and manage them. Any time we need assistance or have questions about the software, their support team is quick to get a hold of especially on a day-to-day basis. Análise coletada por e hospedada no G2.com.

The interface changes occasionally, but it is easy to get the hang of or make quick changes. Análise coletada por e hospedada no G2.com.

The ease of being able to connect to systems and fix things remotely. Installing the agent takes a few seconds and the information it provides gives you a clear picture of all your assets Análise coletada por e hospedada no G2.com.

I find the report creator difficult to use. Some of the reports that are available could be more indepth. Análise coletada por e hospedada no G2.com.

Syncro's remote management tools and scripting capabilities are its strongest features. The built-in Splashtop remote control, included with the subscription, is automatically enabled on enrolled devices, making remote access seamless. The new mobile app allows me to monitor alerts and tickets effortlessly, ensuring I stay on top of issues in real time. Additionally, the customizable ticketing system streamlines ticketing and job allocation within our small team. Análise coletada por e hospedada no G2.com.

The UI can be a little bit clunky in some areas. Análise coletada por e hospedada no G2.com.

Syncro has helped us in optimising our helpdesk operations. The patch management function has assisted is in keeping all our servers and endpoints up to date and in complaince with policies and requirements. Análise coletada por e hospedada no G2.com.

So far there has been no downsides to using the Syncro solution. Análise coletada por e hospedada no G2.com.

Syncro MSP has been a game-changer for our business! The platform seamlessly integrates remote monitoring, ticketing, invoicing, and automation, making it an all-in-one solution for managing our clients efficiently. The interface is user-friendly, and the automation features save us countless hours. Análise coletada por e hospedada no G2.com.

The only downside is that new features take a long time to roll out, and some integrations are limited compared to other platforms. However, the overall value and ease of use more than make up for it. Análise coletada por e hospedada no G2.com.

A melhor coisa sobre o Syncro é sua facilidade de uso e interface gráfica clara. Isso o torna menos frustrante se/quando encontramos algo que nunca fizemos antes. Análise coletada por e hospedada no G2.com.

O suporte técnico pode ser um pouco indiferente às vezes. Tive problemas que nunca foram resolvidos. A maior parte da correspondência é feita por e-mail, então, ao trabalhar em um problema em tempo real (ou pior ainda, enquanto estou no local de um cliente), pode haver um grande atraso em obter assistência. Análise coletada por e hospedada no G2.com.