Avaliações e Detalhes do Produto de SOCi

A centralização é fundamental. Eu adoro o painel, ter várias páginas para postar pode consumir muito tempo, e o SOCI tem sido um grande poupador de tempo! É mais fácil de usar do que outras plataformas que usei no passado. A equipe de suporte é incrível. Análise coletada por e hospedada no G2.com.

Há tantos recursos, então só pegar o jeito levou algum tempo. Análise coletada por e hospedada no G2.com.

Being able to schedule and post content across multi-locations via social media platforms and being able to manage those locations too.

We're able to monitor and respond to customer reviews across Google and Facebook by creating am automate review reponse which helps us maintain consistency and efficiency do to a busy work enviroment.

The newest addition of AI-powered insights and automation - We dig! The recommendatons for responses and text wording has been an encouraging new feature that we've enjoyed since it's been added!

Upsides for us have been many but reducing the need for multiple tools by consolidating marketing efforts into one platform speaks volumes for our company.

-Consistency and Brand Control have been helpful to us and allows my personally some room to breath knowing there's a gatekeeper for unauthorized or inconsistent content from being posted. Análise coletada por e hospedada no G2.com.

I would like to see better data-driven marketing analytics and performance reports that show accurate data from the online foot traffic we receive that helps us remain visible to the world-wide web. If we had accurate reporting data from the platform perhaps what is currently offered on SOCi as far as insights into customer sentiment and trends woul dbe more visible and able for us to understand.

Tracking meaures and reporting of our work or content we post would maximize our company's ad budget. We could focus on what's high perfomring and reevaluate what is not.

The paid boosting feature on SOCi has not worked for us since we've launched with the platform several years ago. I would like to ensure consistent paid social advertising and an improved feature fo boosting our own ads through SOCi. Análise coletada por e hospedada no G2.com.

As a social media manager overseeing multiple properties, finding the right platform to streamline operations is crucial. After using SOCi, I can confidently say it is one of the most user-friendly and efficient social media and reputation management tools available.

One of SOCi’s standout features is its ease of navigation, even when managing 250+ properties. The platform is designed with scalability in mind, making it simple to schedule posts, respond to reviews, and monitor engagement—all from one dashboard. Whether you're handling a few locations or hundreds, the intuitive interface ensures a seamless experience.

Beyond its functionality, SOCi’s customer support is top-tier. We've had excellent account representatives who are not only responsive but also incredibly knowledgeable, helping us maximize the platform’s capabilities. Their commitment to customer success sets them apart from other social media management tools.

If you’re looking for a robust, reliable, and scalable social media solution, SOCi is a fantastic choice. It has streamlined our workflow, improved engagement, and made reputation management effortless. Highly recommend! Análise coletada por e hospedada no G2.com.

While SOCi excels in many areas, some features, like posting Facebook Stories or going live, aren’t available. Some of these limitations stem from Meta’s restrictions, but it would be great to see more functionality in these areas. Análise coletada por e hospedada no G2.com.

Finding the right things to post and making time to do it is difficult...Soci makes it so easy to post interesting, relatable information so that my clients keep me top of mind. Once a month I sit for a few minutes to choose and schedule my posts, and then I know that all month great stuff is showing up on my feed! Análise coletada por e hospedada no G2.com.

I don't see a downside to Soci! When I want specific material posted, I can create my own, but when I don't have time for that, I know that something will be posted on my behalf! Análise coletada por e hospedada no G2.com.

The number of features is great. We are able to manage social media, as well as location changes easy. We are also able to send reports to others in our company of data they would like to see. Análise coletada por e hospedada no G2.com.

Customer support could be more seamless. There are times when requests have had to be reiterated because directions were not followed or requests were not replied to for several days. Análise coletada por e hospedada no G2.com.

The fact that you can schedule posts well in advance and track the reaction of viewers. I also really like that you can comment back from soci on any connected platform like Linkedin, Facebook and yelp. It also goes well with Canva Análise coletada por e hospedada no G2.com.

I wish i had more time to use it is all i can say Análise coletada por e hospedada no G2.com.

Adoro ter um Gerente de Sucesso do Cliente dedicado que se encontra comigo frequentemente para discutir desempenho e atualizações do setor. Ela é proativa e responde a qualquer pergunta que eu tenha. Os recursos da plataforma SOCi são maravilhosos e ajudam a contar a história da nossa presença local para as equipes executivas. A nova plataforma SOCi é fácil de usar e tem muitas opções de relatórios! Análise coletada por e hospedada no G2.com.

A única coisa que não gosto é quando surgem problemas de dados, pode levar tempo para resolver. Isso não é necessariamente um reflexo da equipe da SOCi, pois eles frequentemente estão esperando pelo Google. Análise coletada por e hospedada no G2.com.

Scheduling posts has been incredibly helpful. I can't stand sites that are "clunky" and SoCi has taken steps to be incredibly user friendly. I appreciate the right side of the screen where you can see how your post will look on each platform as you are editing it. It has increased the amount I post on social media by quite a bit because I feel like I'm getting more "bang for my buck" by posting to all of my social media at once. Análise coletada por e hospedada no G2.com.

This could be a user error, but I haven't been able to get it to work well with Canva. Clickable links have been very frustrating for me. Análise coletada por e hospedada no G2.com.

SOCi makes it easy to manage multiple social media accounts and online reviews all in one place. The scheduling tools are straightforward, and I love being able to track engagement and respond to residents quickly. It saves a lot of time compared to manually posting across different platforms. Análise coletada por e hospedada no G2.com.

Sometimes the platform can lag a bit, especially when scheduling multiple posts at once. Also, the reporting features could be more detailed—I’d love more customization in analytics to better track performance. But overall, it gets the job done. Análise coletada por e hospedada no G2.com.

Soci has allowed our company to post on behalf of our local franchise locations with ease, as well as post schedules for social content ahead of time. We love referring franchise locations to the library of past assets, rather than have to keep a separate library somewhere else. I also love the new(ish) reporting features. Análise coletada por e hospedada no G2.com.

I wish the reporting emails were more comprehensive, and instead of a link to a report, I could get a weekly, monthly summary sent directly to my email. I also wish that certain glitches were worked out, for exmaple - posting carousels (PDF files) to linkedin. We need to post to linkedin directly for certain cotent which eliminates the reporting on those posts within Soci.

I have found over the years that customer support has almost been completely eliminated. I used to have montly calls with CSMs, but suddenly they started included sales individuals, and if we did not upgrade to new products, I stop hearing from the CSM. I really appreciated the 1-1 guidance on social performance I was getting years ago. Análise coletada por e hospedada no G2.com.