Prós e Contras de ServiceTeam ITSM

Honesltly, we didn't have a great experience with the product and it hasn't suited our needs. In theory we liked the idea that we would be able to deeply integrate with our environment, specifically our Microsoft products but that hasn't really provided any huge benefit. Análise coletada por e hospedada no G2.com.

Its very slow and clunky. Too many clicks for simple tasks. Looking at notes and user replies to a ticket used to be seamless in our old ticketing system. Now, basic tasks like these take mins and several clicks before you get to the information you need. We didn't like that it wasn't easy to create our own workflows. Too many tabs and buttons to look through. Análise coletada por e hospedada no G2.com.

UI and UX are very good. I found the tool out of the box to be very good. Análise coletada por e hospedada no G2.com.

Very little. I have found the tool very effective. Análise coletada por e hospedada no G2.com.

I have been using ServiceTeam for nearly a year now on a daily basis. The interface is simple and easy to use and the web based UI is well integrated with the the Microsoft enviornment Análise coletada por e hospedada no G2.com.

Accessing notes could be easier and more streamlined Análise coletada por e hospedada no G2.com.

Serviço, gerenciamento de incidentes e mudanças. Documentos de conhecimento podem ser consultados para facilitar o processo. Análise coletada por e hospedada no G2.com.

Nenhuma coisa específica para não gostar. É uma ferramenta de processo organizada para rastrear todas as solicitações, incidentes, mudanças, problemas. Análise coletada por e hospedada no G2.com.

UI and ease of access is something I like the most Análise coletada por e hospedada no G2.com.

It's integration with acMDB is not that accurate Análise coletada por e hospedada no G2.com.