Processing payroll is straight forward and the website is easy to navigate. I wanted to like this company so badly, but after years of bad customer service and little account support, I am beyond frustrated. This poor experience has detracted from any positives of the software. Análise coletada por e hospedada no G2.com.
The deadlines for processing payroll, especially with holiday weekends causes chaos for us. Our previous payroll processer allowed us to report payroll the day before employees got paid. Now with Justworks, we have to report by either the Monday before payday, or if its a holiday weekend, the friday before, so a full week before employees get paid. We have staff that work late on Fridays, but on a holiday weekend, we must process payroll by 2 pm. Our options are to guess their hours or pay them off-cycle, which is inconvenient at best, and causes increase expenses for us at worst.
The PTO system is terrible, hard to use, and often inaccurate.
Their taxing system for commission employees is confusing and often wrong. Many of my commission based employees have experienced major issues with their withholdings, having either too little or too much taken out. This causes continual issues and headaches. Justworks support never helps.
Additionally, our staff received what were supposed to be tax free bonuses from our State, but Justwork's software did not have a way for us to disburse the bonuses without taxing them. This caused a huge (and understandable) uproar among the staff.
We have also had major issues with their 401K setup.
Finally, their customer service and account managment is flat out terrible. Any time you contact support it feels like you are talking to a chat bot or a poorly trained employee. Rarely is support able to resolve our issues for us.
After three years using this software / PEO, I would not recommend them to anyone. Period. Análise coletada por e hospedada no G2.com.
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Justworks facilita o gerenciamento de funcionários e contratados em vários estados. Eu uso Justworks com frequência, principalmente para processar a folha de pagamento, pagar contratados e gerenciar benefícios. A plataforma torna os processos complexos de RH simples, desde a administração de folha de pagamento e benefícios até a conformidade com regulamentações específicas de cada estado. Eles me informam o que precisam que eu faça em cada etapa, o que nos permite focar em nosso negócio em vez de papelada administrativa. O suporte ao cliente é responsivo e conhecedor, tornando a experiência ainda melhor. Implementar o Justworks foi direto. A equipe de suporte me guiou em cada etapa. O processo de configuração foi tranquilo, e colocamos tudo em funcionamento rapidamente. Análise coletada por e hospedada no G2.com.
Eu às vezes recebo notificações instruindo-me a completar tarefas que já cuidei. Embora isso possa ser um pouco redundante, não é um grande problema e a equipe de suporte resolve isso muito rapidamente. Análise coletada por e hospedada no G2.com.
Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate.
Pricing: Pricing is much more transparent than most PEO providers.
In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Análise coletada por e hospedada no G2.com.
- Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor.
- Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise.
- No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality.
- Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Análise coletada por e hospedada no G2.com.
Through the entire process from the first call with Jake to our most recent call with our Customer Success Manager, the JustWorks team truly held our hand through every step of the way. Better than white glove service, we were always kept up to date on everything we need to do, things that could be helpful for us to do, and how we can make JustWorks work for us. The implementation process was straight forward and quick. The platform is intuitive and really helps reduce the time spent trying to get answers for our team. Not to mention, their 24/7 customer service is clutch!! Highly recommend any company to use JustWorks PEO. Análise coletada por e hospedada no G2.com.
My only feedback is that we have some employees that need custom PTO award dates (outside of their anniversary or the 1st of the year) so builidng out an option to adjust that would be great. Although, this is a one of situation and specific to our company, it's not detrimental to our busienss Análise coletada por e hospedada no G2.com.
I like that it has everything that I need, and that includes a way to access any necessary trainings that I need to complete. It's very easy to use and navigate. I've also had to contact them to re-open my enrollment because I picked the wrong plan, and they quickly fixed the issue for me so that I could start over. I check it regularly to see upcoming holidays and days off, as well as pay days. Love that I can export the Justworks calendar to google calendar, too. Análise coletada por e hospedada no G2.com.
The only issue that I've had is when I visit on mobile (without the app), it's not responsive and designed for a mobile experience. I don't always want to download an app for everything. Análise coletada por e hospedada no G2.com.
I love the HUMANS at Justworks! 9 times out of 10 when you reach out via email or phone, someone goes above and beyond to respond to your inquiry / question / concern. The resource support pages are updated and the newsletters they put out are always timely and helpful. Análise coletada por e hospedada no G2.com.
I'm sure with any newer tech, there are plenty of bugs. Unfortunately it seems that Justworks has prioritized partnerships and integrations over making improvements to their own system capabilities. For a smaller organization Justworks is not sophisticated enough to replace a robust HRIS leaving our small staff (and small budget) looking for multiple solutions. Análise coletada por e hospedada no G2.com.
platform is super user-friendly—everything from running payroll to setting up benefits is straightforward. Employees seem to like it too, which is always a plus. Análise coletada por e hospedada no G2.com.
the reporting features feel a bit basic, and businesses that need more in-depth insights might find them lacking. Adding more flexibility here would be a game-changer. Análise coletada por e hospedada no G2.com.
I find that the layout of both the Web and mobile App versions are intuitive and allow the user to quickly navigate between different sections as necessary. One of the greatest features is the customer support function – if ever any of our employees has a question about benefits or any other aspect, the Justworks team is available and super helpful. Análise coletada por e hospedada no G2.com.
I find that if we don't elect to use a module, it still prompts users from time to time – I wish it would just hide that section from user view. Análise coletada por e hospedada no G2.com.
As an employee, Justworks is a great platform, very easy to navigate and easy to find important information quickly, like W-2 information or paystubs. Análise coletada por e hospedada no G2.com.
I'm not sure if this is relevant but I do not like that the Clock-in app (Open Shifts) is a separate platform. I wish it was all in one site and easy to move from one to another without having to go to a different website, at least that's how I use it right now. I also am not fond of having to get a code from my phone every now and then, but that's how security is these days, so I tolerate it. Análise coletada por e hospedada no G2.com.
A primeira coisa que gosto na Justworks é o atendimento ao cliente amigável, eles são sempre prestativos em ajudar e fazem você se sentir bem-vindo. Em segundo lugar, é a facilidade de uso da plataforma, não é um problema navegar por ela. A área final que acho útil são as atualizações sobre o que está acontecendo com meus produtos médicos, atualizações do 401k e lembretes amigáveis quando necessário para atualizar qualquer uma das funcionalidades na plataforma deles. Análise coletada por e hospedada no G2.com.
Para ser sincero, não tenho nada que eu não goste nesta plataforma para Justworks. Análise coletada por e hospedada no G2.com.
Their website is easy to navigate and their customer support team knows their stuff. I use this every day and it is so easy to find what I am looking for. I only have great things to say about them. I love calling and speaking with a represetative because my questions are always quickly and easily answered. The number of feautures easily works well with a small staff. Análise coletada por e hospedada no G2.com.
There is absolutely nothing to dislike about Justworks. Análise coletada por e hospedada no G2.com.
