Avaliações e Detalhes do Produto de Dialpad Support

mostly that the tool is integrated with dialpad so I can use it without having to switch back and forth that that it's still separate from my personal contacts. Análise coletada por e hospedada no G2.com.

Nothing really so far. It's a straight forward basic tool Análise coletada por e hospedada no G2.com.

I love the detailed information that it provides to help d my daily task. Análise coletada por e hospedada no G2.com.

It sometimes kicks me off duty when answering calls Análise coletada por e hospedada no G2.com.

not having problems and hearing quality kmkm Análise coletada por e hospedada no G2.com.

its ran by the internet and when it goes down it doesnt work at all Análise coletada por e hospedada no G2.com.

Gosto de poder participar e ouvir chamadas ao vivo. Ouvir e revisar minhas chamadas de CSR ajuda nossa empresa a se tornar mais forte e mais proficiente em oferecer o melhor atendimento ao cliente. Análise coletada por e hospedada no G2.com.

Este é o primeiro software desse tipo que usei. Não tenho nada para compará-lo. Não consigo, neste momento, pensar em algo que eu mudaria. Análise coletada por e hospedada no G2.com.

Organized by frequently used contacts and good UI Análise coletada por e hospedada no G2.com.

Nothing, the contact center is simple and easy to use Análise coletada por e hospedada no G2.com.

Dialpad is extremely easy to use. It works well, very user friendly. Análise coletada por e hospedada no G2.com.

Sometimes it goes slow. The voice-to-text also doesn't always translate correctly. Análise coletada por e hospedada no G2.com.

I love how easy it is to use! I use this all day at work, and it's great! Also love the text feature. Análise coletada por e hospedada no G2.com.

It works great on the computer, but the transfer process on the phone fails often, but other than that it's great! Análise coletada por e hospedada no G2.com.

By providing a secure, holistic, user friendly, VOIP platform - we were able to transfer from hardwire desk phones to soft phones easily and gain user adoption extremely quickly.

It has great analytics, ability to record calls, ability to live coach and listen, AND the AI functionality to see call transcripts in real time is super cool. You can set calling cards to remind your sales staff of certain points to touch simply by a Keyword being said in their conversation.

Anytime we've needed Dialpad support they've been quick to respond, friendly, and execute our requests in a timely manner. Análise coletada por e hospedada no G2.com.

Can't think of anything. The online resource centre walks through videos of how to do everything, and can be used by anyone to answer any questions. Overall Great Platform!

The only thing I wish they added was Mass-Texting from Short-codes - we use a separate provider for this feature but once that is all rolled into Dialpad, it will be a one-stop-shop for all of our customer communication needs. Análise coletada por e hospedada no G2.com.

Adoro como é fácil e rápido configurar um call center e, ao mesmo tempo, fazer edições em um call center quando necessário. Quando um evento mundial acontece e a equipe de vendas/atendimento ao cliente quer implementar uma nova estratégia de roteamento ou novas mensagens, consigo configurá-lo em menos de 20 minutos. Análise coletada por e hospedada no G2.com.

É muito bom ter a capacidade de simplesmente gravar um novo aviso de mensagem no portal de administração deles, mas você não consegue baixá-lo depois para usar em outros locais, se necessário. Apenas um pequeno incômodo, mas pode ser resolvido gravando-o primeiro no computador. Também seria bom ter algumas integrações mais profundas com plataformas de CRM para que, quando um chamador ligar, possa acessar suas informações e tomar algumas decisões de roteamento com base nisso. Análise coletada por e hospedada no G2.com.

I've used many different systems from Jive to 8x8. This is by far the most intuitive from both the admin and rep side. Very easy to add/remove agents from queues. The weight system for determining which agent has higher priority is awesome. Support is very quick to respond, unlike most - they have a live chat where you can ask questions. The analytics system is robust with many different filters to use. Calls aren't only recorded but they have a nifty voice transcription which is awesome for reviewing calls quickly (the transcription isn't 100% accurate - however you can easily follow on what they meant to say). Análise coletada por e hospedada no G2.com.

Some extra functionality could be better with viewing the real-time dashboard. While you can see whose on a call, whose available and who is not; you can't see what call center queue they are currently on.

By default agents can pick and choose queues to put themselves in "Dnd" i.e. they can be "available" to take calls but be off in certain queues. There should be an option to turn this off. Análise coletada por e hospedada no G2.com.