Visão Geral de Preços Dialpad Support
Dialpad Support em resumo
There are two packages of Dialpad Support: Pro and Enterprise. Here are the key features found in both. This is not a fully comprehensive list.
| Nome | Preço | Recursos | |
|---|---|---|---|
Dialpad Support | Business | $15.001 Organizer Month | NA
|
Dialpad Support | Most Popular | Teste Grátis0 Custom Custom | NA
|
Dialpad Support | Free | Teste Grátis1 Organizer Month | NA
|
Dialpad Support | Standard | $15.001 User Month | NA
|
Dialpad Support | Pro | $95.001 User Month | NA
|
Dialpad Support | Enterprise | Teste Grátis0 Custom Custom | NA
|
Preços e planos de Dialpad Support
Principais Alternativas de Dialpad Support Mais Bem Avaliadas
Avaliações de Preços de Dialpad Support
Suporte Omnicanal: O Dialpad integra vários canais de comunicação como voz, SMS, chat e redes sociais, permitindo que os clientes alcancem seu negócio através do método de sua preferência.
Recursos com IA: Oferece sugestões de IA em tempo real para agentes e supervisores, melhorando a qualidade do serviço, proporcionando orientação ao vivo durante as chamadas e análise de sentimento para uma melhor compreensão do cliente.
Plataforma baseada em nuvem: Configuração e implantação fáceis com um espaço de trabalho unificado para comunicação e colaboração.
Escalabilidade: Adequado para empresas de todos os tamanhos, permitindo uma rápida expansão à medida que suas necessidades crescem. Análise coletada por e hospedada no G2.com.
Os preços podem ser mais altos em comparação com alguns sistemas telefônicos básicos baseados em nuvem. Análise coletada por e hospedada no G2.com.
Firstly, we value the real-time visibility into the number of clients waiting on call. This feature allows both management and agents to prioritize and manage call flow efficiently, ensuring that no client is left waiting unnecessarily.
Secondly, once a call is connected, we can immediately see the client's issue, which helps us address their concerns more effectively and promptly. This visibility is crucial for delivering high-quality customer service and resolving issues swiftly.
Additionally, the transcription feature is incredibly beneficial. It allows us to search through past conversations easily, ensuring that we can refer back to specific details when needed. This not only improves our ability to follow up with clients accurately but also helps in training and quality assurance by providing real examples of client interactions.
Overall, Dialpad AI Contact Center enhances our ability to manage client interactions seamlessly, improves our response times, and ensures a higher level of service quality. Análise coletada por e hospedada no G2.com.
One aspect we dislike about Dialpad AI Contact Center is its limited customization in tagging specific terms relevant to our healthcare industry. While the system seems proficient at automatically tagging conversations related to sales, it falls short in recognizing and tagging healthcare-specific terminology. This lack of industry-specific adaptability hinders our ability to efficiently categorize and retrieve conversations pertinent to our services, making it less useful for our particular needs. We would greatly benefit from a feature that allows us to train the AI to recognize and tag words and phrases commonly used in our healthcare interactions. Análise coletada por e hospedada no G2.com.
