Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. Análise coletada por e hospedada no G2.com.
I don't think I have encountered anything I dislike about Dialpad. Análise coletada por e hospedada no G2.com.
Avaliações em Vídeo
Dialpad é rápido, eficiente e extremamente fácil de usar.
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I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.
What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.
On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.
If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Análise coletada por e hospedada no G2.com.
None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Análise coletada por e hospedada no G2.com.
The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! Análise coletada por e hospedada no G2.com.
It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. Análise coletada por e hospedada no G2.com.
A capacidade da IA de filtrar o sentimento tanto de chamadores quanto de agentes nos permite aprimorar nosso suporte de centro de contato e treinamento para agentes. Isso tem sido um divisor de águas para nós, o que elevou nosso desempenho de suporte ao cliente. Análise coletada por e hospedada no G2.com.
A UI precisa de uma reformulação, uma simplificação da UI ajudaria os agentes a navegar mais facilmente, pois ocasionalmente se perdem na plataforma. A simplificação da terminologia e mais assistentes de processo poderiam realmente ajudar a implantar a solução em sua totalidade. Análise coletada por e hospedada no G2.com.
O que eu mais gosto no centro de contato com IA do Dialpad é que ele me permite conhecer toda a conversa com os clientes e grava as soluções e ações que foram discutidas em palavras, para que eu possa simplesmente copiar e colar os detalhes importantes da conversa. Análise coletada por e hospedada no G2.com.
Até agora, não tenho nada em particular que eu odeie neste produto, é muito útil. Análise coletada por e hospedada no G2.com.
A melhor parte do Dialpad AI Contact Center são seus recursos de IA em tempo real, como transcrições de chamadas ao vivo e análise de sentimento, que ajudam os agentes a responder de forma mais eficaz e melhorar as interações com os clientes imediatamente. A integração com outras ferramentas e a interface fácil de usar também tornam o gerenciamento e a análise do suporte ao cliente muito mais eficientes. Análise coletada por e hospedada no G2.com.
Um ponto negativo do Dialpad AI Contact Center é que os recursos de IA, como transcrições e análise de sentimento, às vezes podem ser imprecisos, o que pode levar a mal-entendidos durante as chamadas. Além disso, a plataforma ocasionalmente apresenta atrasos ou falhas, o que pode interromper o fluxo de trabalho. Análise coletada por e hospedada no G2.com.
The ease of access to helpful information. They are always super responsive! Anytime I have had questions it is always easy to get a hold of someone and the response is very timely. Análise coletada por e hospedada no G2.com.
Having to schedule appointments to get help Análise coletada por e hospedada no G2.com.
Ótimo conjunto de recursos, incluindo transcrição e gravação em linha, recursos de IA, integração com Salesforce e Service Now e muitos outros. Aplicativo fácil de usar, suporte ao cliente também excelente. A implementação foi muito suave e rápida. Análise coletada por e hospedada no G2.com.
Não há muito do que não gostar. O único problema que tivemos foi quando houve um ataque DoS em alguns provedores dos EUA que afetou o Dialpad, mas isso foi resolvido rapidamente. Análise coletada por e hospedada no G2.com.
Never was a fan of trouble tickets and thought they go into lala land. With Dial Pad that is different. Sent in an issue and it was resolved immediately and communicated to me as well. Análise coletada por e hospedada no G2.com.
Not much to say here. I have not had an issues with support at DialPad Análise coletada por e hospedada no G2.com.
Dialpad's call recording, transcription, and AI summary are great for documentation.
Dialpad does a good job of being user friendly on the agent who is using the call.
The IVR's are pretty simple to build in comparison with other Contact Centers.
They can get it up and running really quick. Análise coletada por e hospedada no G2.com.
Dialpad's reporting is very limited and not something a serious contact center needs. You either need a full time data analyst who can create and pull reports pretty much every day or you just need to be a company who doesn't care about their numbers.
Monitoring agents real time can be a nightmare. There's always a delay on the dashboards and you won't know what status an agent is in real time unless you're constantly refreshing.
The system in general takes time to pull the full transcript, call recording, and AI summary so this can add time to your calls. If you're taking hundreds to thousands of calls in a day, this adds up and backs queues up in caller sprints.
They don't use Skills, they use "contact centers" which actually makes it challenging to monitor real time. instead of looking at all of the agents and seeing they're skills like most Contact Center Software, you have to look at each individual contact center. If you want a skill, for reporting, you have to build it this way. There's also reporting limitations by doing it this way. You can not see certain KPIs because for some reason their dashboards will not aggreagate those metrics.
Dialpad is also not PCI compliant on their IVRs if you want to create an IVR to deflect payment, you will need to use someone else to build an automated IVR.
They also do not have reporting for Email or Chat. There's no way to count volume in either of those.
Their Email/Chat/SMS -Digital Engagement- is very bare. There's no reporting around it. It is completely separate from the phone systems. It is not easy to jump back and forth for skilling. Análise coletada por e hospedada no G2.com.
Bernard é o melhor! Ele é conhecedor, engraçado e um pensador crítico! Análise coletada por e hospedada no G2.com.
Eu não sou fã do sistema de ajuda automatizado, acho que é um loop interminável. Análise coletada por e hospedada no G2.com.
