I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user. Análise coletada por e hospedada no G2.com.
To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow. Análise coletada por e hospedada no G2.com.
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- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.
-There are available features that are useful to what we need in automating processes.
-Admin users can manage workflows and other settings with ease.
-There are built in tasks that are ready for use.
-Integration with different applications are available for set up
-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform. Análise coletada por e hospedada no G2.com.
-There are features that we want that are not available yet.
-Workarounds and fixes take sometime to take place.
- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming. Análise coletada por e hospedada no G2.com.
My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes. Análise coletada por e hospedada no G2.com.
There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth. Análise coletada por e hospedada no G2.com.
A Aisera usa IA para fornecer soluções de autoatendimento, como chatbots e agentes virtuais que podem gerenciar efetivamente uma ampla gama de consultas de consumidores. isso diminui a dependência de agentes humanos e economiza despesas operacionais.
A plataforma oferece disponibilidade consistente, o que é crucial para empresas de comércio eletrônico que operam globalmente e têm clientes em vários fusos horários. Análise coletada por e hospedada no G2.com.
Embora a interface seja simples, preparar o Aisera para desempenho máximo e treinar seus modelos de IA pode ser demorado. Análise coletada por e hospedada no G2.com.
Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly. Análise coletada por e hospedada no G2.com.
Aisera's Dashboard options simplification. Análise coletada por e hospedada no G2.com.
Funciona perfeitamente com ferramentas como ServiceNow, Salesforce e Zendesk. Oferece soluções rápidas e precisas para clientes e funcionários. Análise coletada por e hospedada no G2.com.
Nenhum até agora sobre a antipatia. É 10/10. Análise coletada por e hospedada no G2.com.
A interface rápida é o que eu mais gosto sobre. Análise coletada por e hospedada no G2.com.
Eu recebo respostas e sugestões lentas às vezes, mesmo com a alta largura de banda. No geral, melhor do que outros. Análise coletada por e hospedada no G2.com.
