Reviews Summary: Live Chat Software with Lead Development Features
Currently there are 51 Live Chat software products with Lead Development features listed on G2, and together they have generated 13,082 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Live Chat software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 51 Live Chat software products that have Lead Development features based on those criteria:
- Ease of Use: 8.9/10 average user rating
- Quality of Support: 8.8/10 average user rating
- Ease of Setup: 8.6/10 average user rating
To help you compare and find the best Live Chat software product with the right Lead Development functionality for your business, we have gathered some additional details and FAQs below.
What Live Chat products with Lead Development features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Live Chat software products with Lead Development capabilities according to G2 users:
- Intercom is rated 4.5-stars and has 2,353 reviews
- Tidio is rated 4.7-stars and has 1,347 reviews
- HubSpot Service Hub is rated 4.4-stars and has 935 reviews
- Drift is rated 4.4-stars and has 926 reviews
- Qualified is rated 4.9-stars and has 889 reviews
What Live Chat software products with Lead Development capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Live Chat software products with Lead Development capabilities:
- Tidio is rated 4.7-stars with 1,347 reviews.
- Qualified is rated 4.9-stars with 889 reviews.
- Gladly is rated 4.7-stars with 485 reviews.
- Verloop.io is rated 4.7-stars with 204 reviews.
- AiTrillion is rated 4.9-stars with 45 reviews.
Which software products with Lead Development features are the highest rated on G2?
These are the Live Chat software products offering Lead Development capabilities and have the highest ratings:
- Qualified has received 889 reviews and is rated 4.9-stars.
- Tidio has received 1,347 reviews and is rated 4.7-stars.
- Gladly has received 485 reviews and is rated 4.7-stars.
- Verloop.io has received 204 reviews and is rated 4.7-stars.
- HelpCrunch has received 191 reviews and is rated 4.7-stars.
Review Snippets for Live Chat Software with Lead Development Features
Below are questions we ask of all Live Chat software users on G2. The answers are specific to the most popular software products that offer Lead Development capabilities. These user responses provide more insight into the most-reviewed Live Chat software and their Lead Development features listed on G2.
| Questions | Responses |
|---|---|
| Here is what users liked best about Live Chat software with Lead Development features. |
Salesforce Service Cloud: "Email integration and fast searchability."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Very simple to integrate with your platform and website. You dont need to waste any time and energy in trying to figure it out."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
HubSpot Service Hub: "Gives a one stop area to view and mangage"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Live Chat software with Lead Development features. |
Salesforce Service Cloud: "It is great for a big organization, not for small scale ones. It has a ticket only focus that makes the app limiting to some companies that need a more robust set of help desk software"
- Sara Luisa H., Digital Marketing Professional, Small-Business (50 or fewer emp.)
Intercom: "This product is extremely unreliable. as far being able to use effectively."
- Taylor H., Associate Product Manager at Riskalyze, Mid-Market (51-1000 emp.)
Podium: "I don't like that contacts can't be reentered (ie. Phone number then by email) having multiple ways to contact would be best. Not having notifications from all staff conversations and issues with the link are agrovating"
- Ashley A., Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular Live Chat software products with Lead Development capabilities. |
Intercom: "Overall the easiest and best product on the market so far!"
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
Podium: "The first few courses I took were incredibly professional and helpful. I would look at how you can branch into other markets as well."
- Megan W., Director of Student Conduct and Leadership Development at SUNY Polytechnic Institute, Enterprise (> 1000 emp.)
Salesforce Service Cloud: "It's a good solution to the problem of tracking customer interactions and logging customer data in a visible way."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Salesforce Service Cloud: "Tracking customer interactions."
- James C., Senior Technical Consultant at Udemy, Mid-Market (51-1000 emp.)
Intercom: "Incoming and outgoing conversations with our clients."
- Zlatan D., Account Manager with SalesIntel.io helping clients grow their business and crush their goals || Startup || Growth || DaaS || SaaS, Small-Business (50 or fewer emp.)
HubSpot Service Hub: "Client services support"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
|
