This box isn't nearly big enough. The features and functionality of Zoominfo are light years beyond the competition. It covers every industry you could need. The depth and breadth of information are incredible: titles, emails, phones, addresses, what CRM they use, how much revenue they generate, etc. Beyond the product's core functionality, two other things stood out. The integration with Salesforce is sublime; your SFDC data goes from messy and full of holes to clean and complete in a few clicks. Lastly, the quality of their onboarding/support team is second to none. These are great folks that go above and beyond to make customers happy. We're thrilled to have this in our stack. Review collected by and hosted on G2.com.
The only possible drawback is that it is not cheap. But if you are a company that can afford to spend the money, it will pay back in many multiples of incremental sales generated.
My only suggestion would be to wait until you have enough sales traction to commit to the expense. As our sales rep was fond of saying, it is the "growth fuel" for your sales department. Review collected by and hosted on G2.com.
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8,803 out of 8,804 Total Reviews for ZoomInfo Sales
Overall Review Sentiment for ZoomInfo Sales
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ZoomInfo Sales is great for B2B sales and lead generation. Review collected by and hosted on G2.com.
While ZoomInfo Sales is a powerful tool, there are a few drawbacks to consider:
🔹 Pricing – It’s expensive, especially for small businesses or startups. Many features are locked behind higher-tier plans.
🔹 Data Accuracy Issues – While generally reliable, some contact details can be outdated or incorrect, leading to bounced emails or dead phone numbers.
🔹 Steep Learning Curve – The platform has many features, and it can take time for teams to fully utilize them.
🔹 Strict Contracts & Auto-Renewal – Some users report difficulties canceling subscriptions due to long-term contracts and auto-renewal policies.
🔹 Compliance & Privacy Concerns – Since ZoomInfo scrapes and collects data from various sources, some companies worry about GDPR and CCPA compliance. Review collected by and hosted on G2.com.
ZoomInfo has expanded our prospect pool significantly and made the process of finding the right people and companies much easier. The information we receive through WebSights and Intent is so valuable. We are equally impressed by the exceptional customer service we've received. Our dedicated representative, Randi, is responsive and goes above and beyond to address our queries and concerns. Randi not only provides timely solutions but also guides us towards valuable training resources that allowes us to optimize our usage. This level of support has been instrumental in helping us achieve success with ZoomInfo. Review collected by and hosted on G2.com.
Engage. I wish it was a easier to work with Salesforce for the sake of our sales reps that are not as technologically inclined as I feel it requires. It's been tough for our team to get started, but seems like a very worthwhile tool once up and running. Review collected by and hosted on G2.com.
I like that I can get contact information for any prospect right from my browser using their chrome extension. I never have to leave the company's page or LinkedIn. My company has it set up so it syncs directly to Salesforce so I don't have to do any sort of manual inputs. Review collected by and hosted on G2.com.
Sometimes the contacts are not linked to the right company. However, I play in the SMB space, so a lot of companies have similar names and don't necessarily have the online presence. Review collected by and hosted on G2.com.
As an outsourced SDR/Lead Generation business, having great data is fundamental to us delivering successful campaigns for our clients. ZoomInfo gives us direct access to the stakeholders that are able to influence the procurement of our clients services saving us valuable time and stopping us getting blocked by gatekeepers. It also integrates seamlessly wth our CRM saving wasted time on admistration. Review collected by and hosted on G2.com.
I don't "dislike" anything but obviously it would be great to have more mobile/direct phone numbers. Review collected by and hosted on G2.com.
The ZoomInfo Chrome extrnsion makes it so efficient to get the data I need from wherever I am working. Whether I am looking for the right person to reach out to in LinkedIn, or getting ready to make a call in outreach. I can easily use the chrome extension to look up contact information and make sure I have the best chance of reaching them. Review collected by and hosted on G2.com.
it can be difficult to get contact reports to sync with your account book from salesforce so that you are only getting updated contacts related to your accounts. This can lead to manual time still fitlering through the lists to only grab the relevant contacts you are looking for. Review collected by and hosted on G2.com.
What I like best about ZoomInfo sales is that it truly utilizes the best people, processes and technology to help my inpput, validate, optimize and capitalize on my sales pipeline. It allows my team to turn weeks worth of research and communication into a few keystrokes as well as bring accurate insights into our pipeline to help move things along and stay ahead of any challenges. Review collected by and hosted on G2.com.
The only thing I dislike about Zoominfo Sales is that sometimes my other systems can't keep up like my CRM and ERP so I have to put pressure on those system managers to keep up with the accelerated progression as ZoomInfo doesn't heve an access point or contact to assist with updating integrations. Review collected by and hosted on G2.com.
My favorite feature is the ease of use for subscribing to Advanced Searches and Intent search information; so that I receive e-mails when there are scoops, account / contacts additions and triggers within a prospective account. Review collected by and hosted on G2.com.
The separation of Intent from Advanced Searches section makes it feel rather separate, and it interrupts my workflow. Review collected by and hosted on G2.com.
Being able to upload a list to ZI is really efficient. We can match based on characteristics and be able to pull it out or send right to our CRM. We historically had really bad contact data and data sources so it was crucial for us to find a service that would actually have our contacts and help us in updating their information and characterisitcs. Review collected by and hosted on G2.com.
Not having location level data. There are times where we need contacts and their data at our account level and not necessarily at the parent level. We can't bring that data back into our CRM because the accounts wouldnt match. Review collected by and hosted on G2.com.
I like that it integraes with Pipedrive directly as far as exporting info. the info is accurate. i love the ratings and the ability to see who activley answers their email and phone. Review collected by and hosted on G2.com.
Not everything inegrates with pipedrive. While I can export from zoominfo, I cannot export a list from sales navigator. I can do it one by one or manually, but not an enitre list which is problematic. Copilot does not integrate and a bunch of the advances features which is a real bummer. If you want to export a list directly from sales navigator, you cannot, you can only do that within zoominfo, so you're not actually scraping new info. Review collected by and hosted on G2.com.
