Zenoti was incredibly hands-on throughout our onboarding process, which we truly appreciated. We love the wide range of features it offers, and even after a year, we're still discovering new tools. They provide small business owners with the resources and capabilities that give the feel of a big business. Having a dedicated Customer Success Manager, Sargam, has been invaluable. Her support has played a key role in our success with Zenoti. Review collected by and hosted on G2.com.
This is a pretty complex system that can sometimes feel a little overwhelming, but Sargam is always there to assist wherever we need it. However, assistance through Zenoti Support can be a little changllenging at times. It typical takes a long time to get a resolution and often times the actual issue is misunderstood by the representative. Additionally, the invoicing process could be clearer and would benefit from a revamp. One feature we’d love to see is the ability to prevent new clients from booking with certain providers. Review collected by and hosted on G2.com.
Video Reviews
Product is an A, great right out of the box; but their Support is A++.
189 out of 190 Total Reviews for Zenoti
Overall Review Sentiment for Zenoti
Log in to view review sentiment.
The team who assisted with our launch were extremely knowledgeable and helped us every step of the way. We launched ontime and on budget! Their training team was awesome and presented the information in a very easy to follow format plus created so many training tools that we can share with our staff. The system is very easy to use. It is a state of the art system and the reports are great that I use each day to manage the system. Review collected by and hosted on G2.com.
There is nothing I dislike. My only small issue is that the implementation team was so very quick to help and spoiled us as our new daily team might take a day or so to assist. Review collected by and hosted on G2.com.
Easy user interface for all our team to use, from owner, to front desk, to operations and markeitng. Much more user friendly and innovative than our prior software. Review collected by and hosted on G2.com.
Just one small thing -which is limitation to sending transactional text to our guests. We like to send "batches" of the same text to certain guests post-treatment and can't do that with Zenoti and instead have to send them individually, which takes away from our front desk operations and efficiency. Review collected by and hosted on G2.com.
The implementation team did a very good job and the system just works and performs. Review collected by and hosted on G2.com.
There are developing better and better functions that I wish were available now but so far pretty happy with were they are Review collected by and hosted on G2.com.
Zenoti has great marketing services built in and the customer service is incredible. I switched from Booker a few years ago and had a few other CRMs prior to that. Zenoti has better marketing, better customer support and is much easier to manage than previous software that we've used. Review collected by and hosted on G2.com.
One feature that I am dying for is a deep link to custom gift cards. They've been doing great with deep links so I'm sure that this has to be on the horizon. This is especially helpful during the holidays. Review collected by and hosted on G2.com.
I'm still very new to Zenoti, but Puru has helped me every step of the way. Migration can be difficult, but he was very patient with me and answered all my questions so I felt comfortable using the system. Review collected by and hosted on G2.com.
I don't have any dislikes yet. It seems to be a great platform for my needs! Review collected by and hosted on G2.com.
The amount of data we are able to pull for each section of our business. A high level of customization. Our customer success manager has been extremely helpful. Rarely do we have issues with the system not working properly. Review collected by and hosted on G2.com.
Sometimes the amount of data we are able to pull can complicate things. Ex: If we are looking for how much money we have brought in a month, there could be 5 different reports that all show different numbers and it is difficult to understand why they are so different. Review collected by and hosted on G2.com.
The integrations with other systems and the robust reporting make operations much easier and more efficient. The Product seems to be very user friendly so far. The support that we received during implementation was fantastic. The team was reachable and solved any issues quickly! Review collected by and hosted on G2.com.
Zenoti is missing an element that we consider crucial to our industry. The ability to store medical history and medications in a patients profile in a way that allows these details to be auto-populated into the treatment forms. This is absolutely necessary for our providers when they are charting treatments. Review collected by and hosted on G2.com.
We recently had the pleasure of working with Zenoti to build and implement their software across our healthcare system. Throughout the entire process, Rajesh and his team demonstrated exceptional responsiveness and professionalism.
From the initial buildout to the implementation and rollout across our many clinics, the Zenoti team was consistently supportive and attentive to our needs. They provided timely solutions, were always willing to entertain our requests for enhancements, and ensured that the transition was smooth and efficient.
Their dedication to customer service and their expertise in the field have greatly contributed to the success of our project. We are very pleased with the outcome and highly recommend Zenoti to other organizations looking for a reliable and responsive partner.
Thank you, Rajesh and the Zenoti team, for your excellent work and unwavering support. Review collected by and hosted on G2.com.
Timeliness of integrations or enhancements - this is typical of all EMR's. Review collected by and hosted on G2.com.
Nothing - support is awful. Glitchy all the time. Review collected by and hosted on G2.com.
Just about everything. The software does NOT do any AUTO SAVING which is common and expected these days. On top of that - for example - you are building an email which is complex as hell - when you accidently hit a "menu button" like "reports" and it will take you there with NO PROMPT LIKE "ARE YOU SURE YOU WILL LOSE ALL UNSAVED DATA" --- SOOO CRAPPY say no to this software Review collected by and hosted on G2.com.
I appreciate the instant help from the chat box, or having many people I can reach out to for assistance. I get immediate responses and very clear insrtution to trouble shoot everything. Review collected by and hosted on G2.com.
I have not found any issues yet that have caused me to dislike Zenoti. Review collected by and hosted on G2.com.
