Zen Planner Reviews & Product Details

The fact that this system is so easy to use and it incorporates platforms like Zoom.

The best feature is the Zenplanners calendar can be embedded on our website along with the ability for new prospects to reserve a trial class Review collected by and hosted on G2.com.

possibly that I'm on the other side of the world(Australia) making communication slightly delayed.

However, this is something that cannot be changed and the team always get back quickly Review collected by and hosted on G2.com.

It is a basic gym management software that allows for billing, class scheduling and payroll management. Review collected by and hosted on G2.com.

So many of the features are outdated and the communication with the company is absysmal. Even their newly upgraded email system is basic and hard to use. Using the scheduling feature is difficult, especially compared to free calender apps like Gmail. I've also been trying to move information to a new payment processor for over 3 months now and it seems like every time I try to contact someone, no one knows exactly who is handling my account. The regular customer service is nice enough, but they can only forward my information to someone else. What was quoted as a 30-60 day process of switching over to a new payment processor has now taken 93 days as of 7/14/2024 with no solid answer in sight. At the end of it, I'll still have a $700 bill in addition to the hundreds of dollars that I've paid to keep my account active so I can collect invoices from customers. I would not recommend this product to anyone. Review collected by and hosted on G2.com.

There is SO much capability and compatability for zen planner. is has A TON of features. class tracking, calendar function, automated emails, reporting, etc. I have been using it for 10+ years and they continue to try to improve systems and improve integrations. Customer service is typically very quick to help resolve issues. Review collected by and hosted on G2.com.

So much of zen planner is redudant and the functionality DOES NOT meet best practices.

There is a appointment calednar on Zen planner studio AND in Zen Planner Ultimate. Neither of these calendar functions are as simple and useful as either calendy OR Acuity. so you have to pay for another service.

The same goes for the email automations. The email builder is present in the Zen Planner Studio, BUT it is also present in the Zen Planner Ultimate. I think that neither of these email systems is better than what Uplaunch was. I would RATHER use uplaucnh than either of the email builders currently available.

if there was a way to customize some of the functionality so that I could clean up and use what was useful for my business and get rid of the rest that would be ideal.

All THREE platforms zen planner studio, zen planner ultimate, and sugarwod OFTEN crash and have to be rebooted or reloaded. Review collected by and hosted on G2.com.

Studio: Their main platform for member management, ZenPlanner Studio, is easy to navigate, easy to use, and dynamic. You can build custom reports for literally anything and everything (super helpful when you track your number as a gym owner).

Engagement: The CRM - I had switched short-term to a different platform because they had a CRM, but I wasn't happy with their member management. As soon as ZenPlanner announced that they had a CRM, I jumped immediately and couldn't be happier. The implementation was tedious, but ZenPlanner made it painless. They integrate Studio and Engagement exceptionally well, and the automations/workflows have streamlined our onboarding process for prospective members.

The biggest thing about ZenPlanner is the customer service - they answer the questions and get back to you with answers if they don't know. They are always asking for feedback, listening to their customers, and actually implementing change and improvements. Review collected by and hosted on G2.com.

Small first world problems - the retail in the web-version is a little clunky, and you can't toggle between multiple studio databases (have to log in and out each time). Review collected by and hosted on G2.com.

Reporting is comprehensive and customizable

Team is responsive and adaptive to customer feedback

appointments and invoicing are easy

class sign ins on mutliple devices is seamless Review collected by and hosted on G2.com.

email followups can lead to feedback and customer service requests getting lost in a "game of telephone". Review collected by and hosted on G2.com.

dedicated customer support to assist businesses with setup, troubleshooting, and ongoing use of the platform Review collected by and hosted on G2.com.

the cost of Zen Planner's subscription plans may be perceived as high, especially when compared to other software Review collected by and hosted on G2.com.

UpLaunch has been a game-changer. The platform's CRM and automation streamline communication, providing customizable content blueprints. The Agency's websites are spot-on, converting visitors into leads effortlessly. Their multichannel digital marketing campaigns have boosted brand awareness Review collected by and hosted on G2.com.

Downside of this is that thy need a better customer service. Review collected by and hosted on G2.com.

Very easy to use system, was a customer for many years. Very ease to see everything I needed to run my fitness studio, advanced reporting, stock management, easy payment processing and usage for my team Review collected by and hosted on G2.com.

Price was constantly increasing and new features being added and charged for that we didn't need. Might be better for a multi site business for higher user count than a boutique studio. Review collected by and hosted on G2.com.

ZP has the best customer support in the business. We've used a few payment processors and various tools like MINDBODY and no one has support staff as knowledgable and upbeat as ZP. The software is solid, and there's definitely room for growth, but it's pretty pain-free. Their greatest strength lies in their support staff. Review collected by and hosted on G2.com.

The software needs to be modernized. While it's solid, there's a dated feel compared to peers like MINDBODY. That said, it's still intuitive and logical - once you've gotten the hang of it it's no fuss at all. Review collected by and hosted on G2.com.

It's pretty affordable and it's pretty easy to send email and sms broadcasts seamlessly.

It's really easy to keep track of who has engaged with our campaigns and who hasn't and as a result everything from planning, strategy, and execution becomes pretty straightforward. Review collected by and hosted on G2.com.

The prewritten email templates can definitely be improved. Some of those emails don't sound like any gym company would actually be able to send them without doing much edits. Review collected by and hosted on G2.com.