ABC Glofox Reviews & Product Details

I like the simplicity of ABC Glofox. It works well for managing day-to-day gym activities, especially for front desk and class schedules. The branded app is great, and I appreciate the different tiers of memberships that can be applied. It's also user-friendly, making it easy for the public to enter the gym. The integration with other systems like Kezy is a huge plus, allowing us to remain a 24/7 access gym without needing to staff overnight. I find it very easy to train onboarding employees, and members can easily learn how to use the app. The ability for members to have independence with store checkouts, class bookings, and daycare bookings is something I mostly appreciate. Additionally, the system's continuous updates and its openness to customer feedback are valuable. Review collected by and hosted on G2.com.

As the business grows, the limitations in reporting and customization depth become more noticeable. Extracting detailed financial insights and check-in data is challenging, which complicates effective business decision-making. The lack of detailed insights makes it hard to track the true number of members and their activity efficiently. Customer support often doesn't provide long-term solutions, as they focus on visible issues rather than root causes, making it tough to resolve recurring operational problems. Additionally, there's an issue with integrations where I'm forced to act as an intermediary between ABC Glofox and Kezy support when problems arise. Review collected by and hosted on G2.com.

Ease of integration with staff and clients. Having an app for clients to schedule classes save us so much time from manually entering participant information. Plus having the ability for the trainer to send group message if there are any changes or if they want to encourage their group. We have had positive feedback from everyone who uses the app. Review collected by and hosted on G2.com.

The only downside that I have found is being able to change the trainer availability or block of time within an already scheduled day. Review collected by and hosted on G2.com.

I like the branded app and ease of billing features in ABC Glofox. I don't have to worry about running payments or chasing down clients because Glofox does it for me. The integration with MailChimp is extremely easy to set up, and all my leads flow directly into Glofox. The initial setup was very easy, making the transition smooth. Review collected by and hosted on G2.com.

Sometimes their in-person customer service is tough to reach. Review collected by and hosted on G2.com.

I like that ABC Glofox is easy to use. The support staff has been great, including onboarding and backend support. The software and site management are easy and intuitive. It's great and streamlined for getting all of my customer billing information exported over and for setting up new memberships. The website and the app were pretty seamless. Review collected by and hosted on G2.com.

I don't have any complaints so far, but I would like to eventually see integrated access control instead of having to use a third party. Review collected by and hosted on G2.com.

I find ABC Glofox very user-friendly, and my clients like it so far. It helps with booking classes and managing client schedules efficiently. I had great help from Shariod during the initial setup; he was very patient and knowledgeable. Review collected by and hosted on G2.com.

I don't like that there's no direct link to the app. People have to search for the app, download it, then search for my business. Review collected by and hosted on G2.com.

I originally liked the ease of gym management software and ease of use compared to manual gym management. Implementation was straight forward and relatively easy. Review collected by and hosted on G2.com.

The most impactful negative has been the experience of a 70% increase in pricing with no added value or ample notice to find a replacement solution and cancel. The software has many glitches such as not converting leads to members and support offers no resolution and regular app updates, while ideal for security, often produce member issues reducing the positivity of the customer experience. I am immediately cancelling and would never recommend this tool. If I raised my pricing 70% I would immediately lose every client. Review collected by and hosted on G2.com.

Glofox helped me an my team to cut down the time we spent on administration and, what is more important, made our clients more satisfied with their user experience. Review collected by and hosted on G2.com.

Clients not being able to renew their membership until the existing one expires. Review collected by and hosted on G2.com.

Ease of use for business and clients

The array of different features

Personalised app

Great customer support

Tutorial videos and demos Review collected by and hosted on G2.com.

There a few very minor issues from time to time but these are generally resolved quite quickly by the support team.

Some of the features on the web app are quite rigid and it would be great if there was more flexibility in terms of changing things.

Eg: Being able to type in how many credits you want to allocate to memberships or clients

Being able to hide what trainer is taking a session Review collected by and hosted on G2.com.

I've used GloFox with 2 gyms to date and found everything about the setup through to usage as top quality. With Cillians guidance and support it all went smoothly and began the easy use journey for our clients to book everything available at our facility. Review collected by and hosted on G2.com.

Absolutely no complaints or dislikes. The reality is, this system is a leading option for bookings, marketing and more in the fitness world due to its hugely effective support and ease of use. Review collected by and hosted on G2.com.

The help that's available at the click of a button. I feel they listen and give you the attention you need. If you dream it, they can achieve it! I feel they really care about my business and my story. They give me a platform to share my product with the world. Review collected by and hosted on G2.com.

At first, I did not take the time to understand everything they could do. The great part was they were with me step by step, with patient and guidance to help me through it all. Review collected by and hosted on G2.com.