Whatfix Reviews & Product Details - Page 5

I love how the product keeps improving, since we started using whatfix the product has changed a lot in agood way, it is easy to create great impact on customers daily activities, and help them be self-reliant. Also the support of whatfix is great, most requests get resolved quickly. Review collected by and hosted on G2.com.

I see improvements on their repository crawling, we recently switch from an out of the box solution to a custom repository and it has taken a lot of time, but I must say the out of the box repositories are in general great, but the content crawling takes really long as well Review collected by and hosted on G2.com.

Whatfix is so versatile as a platform. From training and onboarding, to communications and analytics, it's helped bring our business into the digital age.

It's easy to use - I could make flows and widgets from day 1 of using it. It's very intuitive and the whatfix team have been incredible with their support and expertise! Review collected by and hosted on G2.com.

There have been a few teething problems, such as certain elements not latching properly. The Whatfix team have provided workarounds and are very quick at finding solutions.

The other issue we've had is around a mobile app - we're unable to design as the app has a different configuration to the desktop version Review collected by and hosted on G2.com.

I love the Studio and how detailed it is. The UI of what fix is grat as well and very easy to use. Review collected by and hosted on G2.com.

It has bugs. The ability to creat content is easy enough but when you hit roadblocks where functions of the WhatFix software are not appearing on WhatFix or it's ability to integrate with SaleForce and other softwares like Zoom. It seems like it needs some TLC on the back end to avoid these issues. Review collected by and hosted on G2.com.

Whatfix has helped me serve my customers better. It allows our company to navigate the customers thoughtout our website, while leads to better customer experience. Review collected by and hosted on G2.com.

They cannt integrate with backend data bases of our company.

Once a journey is created, and the journey is re-located on the page the navigations needs to be changed as the journey is created based on the element on the page. Review collected by and hosted on G2.com.

Whatfix plugs the gaps in the process workflow, making the user experience more intuative, simplifying and saving time Review collected by and hosted on G2.com.

As a consumer of whatfix you must allow adequate resource and time to implement the design and service, due to the wide expanse of features it can seem to be overly complicated until you become an experienced user Review collected by and hosted on G2.com.

Very simple to use, straightforward and efficient Review collected by and hosted on G2.com.

Onboarding on the usage take time but the ROI after using it is huge Review collected by and hosted on G2.com.

The Whatfix team does a great job troubleshooting issues, coming up with resolutions and explaining the resolution so you can avoid the mistake in the future or fix it on your own if you observe it again. Review collected by and hosted on G2.com.

Managing all of your content can be burdensome. Review collected by and hosted on G2.com.

Being able to make users more effective with content and widgets within an application Review collected by and hosted on G2.com.

Hard to test content before pushing to production. Can be glitchy on the admin side of things. Review collected by and hosted on G2.com.

The best thing about whatfix is the support and community. Whatever is my concern, I've got them all sorted by the support team and got awesome ideas from the community. Review collected by and hosted on G2.com.

There haven't been a situation where I was like I wish Whatfix had this feature. The success managers follows up on events that myself have forgotten and provides amicable insights. Review collected by and hosted on G2.com.

The Account Manager and DAA consultative support enhances our ability to explore and implement new ways of engaging with clients through the interactive content we create. The team is continuing to improve the product. Review collected by and hosted on G2.com.

One challenge is assigned resource turnover which requires retraining, which disrupts our ability to improves routines and increase productivity. New team member onboarding requires time for the new hire to acclimate, activated on systems and knowledge transfer causing workflow interruptions. Review collected by and hosted on G2.com.