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Whatfix Review
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361 Whatfix Reviews
Overall Review Sentiment for Whatfix
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The WhatFix product itself is exactly what we were looking for and easy to set up once we understood how to do so. The Service we received to help us understand how to implement it was the top. Review collected by and hosted on G2.com.
The initial orientation could have been a little bit more smooth, but, eventually it was easy to understand once we received the orientation. Also, the online help function was a little difficult to follow for a non-developer. Review collected by and hosted on G2.com.
Easy to use and operate. building a flow is fast and easy.
The system capabilities are flexible and vast.
Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently. Review collected by and hosted on G2.com.
Many of the capabilities can only be implemented using the 'integration' window - meaning writing a code. for none "tech" users (like me) it is not easy and requires frequent help from account manager
. Review collected by and hosted on G2.com.
Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the set up process. Review collected by and hosted on G2.com.
On researching a supplier it did not seem that you had all the features provided by competitors. When we researched, and signed up with you, we realise that your features are just as good. Review collected by and hosted on G2.com.
Unfair question, they provide a great product, great service, and do not leave you hanging on the tracking of use. From Prekhar(Prekhar Jain) answering all my questions and helping me signup to Vara(Vara Kumar Namburu) immediately answering my question(right after I signed up) to my good friend Chiru(Chirabrata Das) guiding me through the process, I can not ask for more support! Prekhar continued to help me after the sell was made, which is refreshing since I have seen sales people simply hand clients off to account managers and not engage after. Chiru was very patient with me and my development team. He assisted in every aspect and understood my goal, giving me hint's that were a great help in achieving this goal. So again, unfair question because it was all the best! Review collected by and hosted on G2.com.
I have nothing at this moment to dislike!................... Review collected by and hosted on G2.com.
The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix! Review collected by and hosted on G2.com.
It could be more user friendly. Once you get the hang of it though no problems. Review collected by and hosted on G2.com.
The application has easy to use interface. No training is required to create a flow. Even other options are very intuitive. The Support system is strong and responds and resolves quickly. Our requests for enhancements have been prioritized and delivered at an unmatched speed. Review collected by and hosted on G2.com.
I would recommend that a list view be created to view flows in a login. Review collected by and hosted on G2.com.
It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software.
As we have domestic and global user base, we can very well manage making use of Whatfix solution which enables self help and makes it as a self interactive support framework.
It has edit option as well. Which my team is able to do changes when our company HR ERP screen layout changes.
Overall in a complex ERP market, top 3 pain point is user training and customer support. All that now happens via Whatfix.
For last 2 years we use this product and extremely happy to recommend B2B enterprise customers and software providers/re-sellerr. Review collected by and hosted on G2.com.
Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix. Review collected by and hosted on G2.com.
- Very intutive interface
- Quick and easy to create guides
- Easily convert guides to PDFs and videos
- Quick and easy integration into the product. Review collected by and hosted on G2.com.
- I would like to see deep analytics of how my guides are being viewed
- Not Availabie on mobile platforms Review collected by and hosted on G2.com.
It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc Review collected by and hosted on G2.com.
They has to improve UI to look more friendly for current modern web Review collected by and hosted on G2.com.
Whatfix flows helped us by reducing our support queries upto 50%.
Very Intuitive and easy to create flows and guides.
Easy Integration. Review collected by and hosted on G2.com.
More in depth analysis about - if the flow is missed, what can be the causes. Review collected by and hosted on G2.com.
