Whatfix Reviews & Product Details - Page 35

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance. Each time I engage with them I learn more about maximizing effectiveness of their tools for our users. I'm really excited and looking forward for upcoming national roll-out across our network. Review collected by and hosted on G2.com.

Certain aspects of the editor make our most complicated workflows challenging to go back and edit. But over the first two months of our work with Whatfix we've seen multiple content/tool upgrades, and in our last discussion they let me know that an upgrade to their editor is in Beta testing right now. Given the improvements I've already seen them make and their integrity thus far, I'm highly confident that this is true and look forward to the enhanced capabilities of their new editor. I also wish I could organize things in folders instead of just by tags, but that's probably just my overall reliance on Microsoft organizational structures. That said they assured me they'd be upgrading features on content organization as well. Review collected by and hosted on G2.com.

As a Salesforce Admin for a nonprofit, I love that Whatfix lets me set up flows showing processes that my users need on a semi-regular basis. This way they can easily look back at how to do something they have forgotten, and they can also learn something new. Since there is only one of me, they can get the help they need much faster with Whatfix.

The support from Whatfix is outstanding, and they are incredibly encouraging to help me get the most out of the product. Review collected by and hosted on G2.com.

As an admin who is not in an IT department, I dislike having to get my users to install the extension. This is likely to be a non-issue for most people. Review collected by and hosted on G2.com.

24/7 sales + training quickly get our customers activated and using our products Review collected by and hosted on G2.com.

Product updates have addressed our needs Review collected by and hosted on G2.com.

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer. Review collected by and hosted on G2.com.

The product was not as easy to use for our business case as we first expected, but mostly link to our business case. The WhatFix team did spend some time helping us improve. Review collected by and hosted on G2.com.

I like the intuitiveness of Whatfix. Flows are easy to create, the customization of the widget is simple, and if I have any troubles, there's a very good support so I don't have to worry about fixing everything on my own. Also, I love the fact the videos are created automatically - great feature, guys! Review collected by and hosted on G2.com.

There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no question when they are performing a procedure. For example, when they are sending an e-mail, I would like to ask them: "Would you like to add an attachment?" and based on the answer, create a branch. Also, segments' visibility rules should have OR condition, not only AND. Review collected by and hosted on G2.com.

Using Whatfix is very intuitive, but sometimes a bit complex to setup if you need some additional features or workflows.

However, the Support guys are very helpful and responsive. We've successfully resolved all issues so far in very short notice. Review collected by and hosted on G2.com.

Lack of possibility to include external CSS to modify the appearance of some widgets. Review collected by and hosted on G2.com.

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit personally. Whatfix's customer service is exemplary!

Also, Whatfix is a very affordable solution compared to their competitors but doesn't skimp on quality or functionality. Since becoming a Whatfix user, I have seen multiple upgrades and improvements in their functionality, user interface, and support options. Review collected by and hosted on G2.com.

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and the implementation time.

I have, however, heard that they are working on another UI upgrade to address this friction point and reduce or remove the need to write additional code. Review collected by and hosted on G2.com.

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit into our product. Review collected by and hosted on G2.com.

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings). Review collected by and hosted on G2.com.

The support I receive is, to me, one of the most important things about choosing a software vendor to partner with. I'm technical, but not *that* technical, and I was worried about that at the beginning. Chiru has answered my questions over and over and has gone above and beyond to help me with all of my queries. As for the product, it's very easy to create and manage flows. Review collected by and hosted on G2.com.

There is a moderate level of technical knowledge required to implement Whatfix. Chiru and the rest of the team are always available (really - around the clock) to help me, and they do a good job explaining. They are releasing some new features soon that will help with this and reduce the amount of code required. Additional UI controls and organization tools (mass updates, etc.) will be helpful. These things are already on their product roadmap. Review collected by and hosted on G2.com.

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed. Review collected by and hosted on G2.com.

It should be flexible in management functionalities so as to provide support for version control, test and deployment. it should also include a view list that display logins Review collected by and hosted on G2.com.