Video Reviews
359 Whatfix Reviews
Overall Review Sentiment for Whatfix
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Working closely with WhatFix allows the onboarding tool to evolve and be a great tool for the end user Review collected by and hosted on G2.com.
Not always aware of capabilities of WhatFix until a requirement is needed Review collected by and hosted on G2.com.
The service we received was excellent, two calls weekly kept us on top of things. Review collected by and hosted on G2.com.
Nothing, the experience was great, the team made everything go very smoothly Review collected by and hosted on G2.com.
I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful and very quick to respond to any questions I have. In about a day, I had already created tutorials for a whole page of my website and added self-help FAQ's that will undoubtedly help customers without having to reach out for help from support. Review collected by and hosted on G2.com.
I haven't found anything that I dislike at this point. Review collected by and hosted on G2.com.
Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users Review collected by and hosted on G2.com.
Would like to be able to select multiple elements on the same page when creating walkthroughs Review collected by and hosted on G2.com.
Attitude of the Customer Success Manager in understanding the business problem, criticality and meeting the tight ETAs. Review collected by and hosted on G2.com.
Nothing to be honest. So far every thing has been close to perfect. Review collected by and hosted on G2.com.
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Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more importantly reduced errors. We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale. The Quarterly analytics review they provide is very valuable and helps us fine tune and take further action where necessary Review collected by and hosted on G2.com.
Analytics is under development (but good)
Admin interface Interface can be improved Review collected by and hosted on G2.com.
We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction. Review collected by and hosted on G2.com.
At the moment there is nothing I dislike. Review collected by and hosted on G2.com.
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This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process. Review collected by and hosted on G2.com.
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows. Review collected by and hosted on G2.com.
Whatfix is an awesome way to help the clients achieve their goals effortlessly and without human (support) involvement, allowing to save on support resources. Review collected by and hosted on G2.com.
It's a pity that it doesn't allow some form of export or backup of flows created. Review collected by and hosted on G2.com.