Save to My Lists
Paid
Claimed
Optimized for quick response

Whatfix Reviews & Product Details - Page 33

Whatfix Overview

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Details
Product Website
Languages Supported
German, English, French, Korean, Spanish, Chinese (Simplified)
Show LessShow More
Product Description

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

How do you position yourself against your competitors?

The guides created with Whatfix automatically get converted to different formats (like slideshows, videos, articles) to be embedded across various user touch-points. Great value at a bare minimum price, compared to competitors.


Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Description

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.


Abhishek Y.
AY
Overview Provided by:

Recent Whatfix Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Easy to use and tremendous Support Team."
From our first communication we've been greeted by professional and friendly Team Members from Whatfix. The step-by-step on-boarding process has e...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Delivered exactly as advertised with excellent customer service"
Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prior...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Whatfix's seemingly endless abilities and customizations will be a major help to our customers."
The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out an...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Whatfix Media

Whatfix Demo - In-App Guidance
Whatfix's interactive Flows walk users step-by-step through critical application features, tasks, and workflows, providing role-based context to users. Welcome new users with Pop-Ups that trigger in-app guided experiences.
Whatfix Demo - Self Help
Provide a contextual, searchable self-help wiki for end-users that includes a collection of guided flows, links, and connects to your knowledge repositories like SOPs, LMS courses, training documents, company policies, and more. Users can search for any query that have with Self Help's search fun...
Whatfix Demo - Guidance Analytics
Whatfix Guidance Analytics: View user and usage data to understand the effectiveness of your in-app content. Gather insights such as how users engage with your walkthroughs, the most searched questions in Self Help, Task List completion rates, and more.
Whatfix Demo - No-Code Content Creation
Create in-app guidance and walkthroughs with Whatfix's no-code editor and deliver contextual, branded learning and performance support to your application users - from customers, employees, vendors, or any type of user.
Whatfix Demo - Surveys
Collect feedback from your end-users with in-app surveys to collect qualitative feedback like NPS, bug reports, new feature requests, post-training feedback, change feedback, and more. Understand how users engage with your in-app surveys with in-depth analytics and integrate with GSheets to remov...
Whatfix Demo - Segment Your Audience
Intelligent Segmentation to automatically contextualised walkthroughs based on a user and their location in the application, without needing to configure complex rules
Play Whatfix Video
Play Whatfix Video
Play Whatfix Video
Play Whatfix Video

Official Downloads

Answer a few questions to help the Whatfix community
Have you used Whatfix before?
Yes

Video Reviews

359 Whatfix Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
359 Whatfix Reviews
4.6 out of 5
359 Whatfix Reviews
4.6 out of 5

Whatfix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatfixQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Gambling & Casinos
AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Working closely with WhatFix allows the onboarding tool to evolve and be a great tool for the end user Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Not always aware of capabilities of WhatFix until a requirement is needed Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Had issues with using the WhatFix product when building the flows on a particular website, took a while to resolve but now has been developed Review collected by and hosted on G2.com.

KG
Inventory Planning Analyste
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Whatfix?

The service we received was excellent, two calls weekly kept us on top of things. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing, the experience was great, the team made everything go very smoothly Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Hoping to keep our users more informed and confident when using the system. Review collected by and hosted on G2.com.

Response from Guru Mirthinti of Whatfix

Hello Kelly,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear that you we are delivering on both of them.

Regards,

Guru

Verified User in Legal Services
EL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Personal support was excellent and relied on heavily for us to be successful. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Help resources need addressed. Not very clear or searchable. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Great customer service, solid product. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We wanted a tool where our customers could self-onboard. Less telephonic support, better user experience. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Whatfix?

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful and very quick to respond to any questions I have. In about a day, I had already created tutorials for a whole page of my website and added self-help FAQ's that will undoubtedly help customers without having to reach out for help from support. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

I haven't found anything that I dislike at this point. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

New customer onboarding to reduce the amount of demos & customer service calls. We haven't fully launched yet, but internally feedback is great. Review collected by and hosted on G2.com.

Verified User in Printing
AP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Intuitive, easy to create content, no tech background required, support team always readily available, simple to set up end users Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Would like to be able to select multiple elements on the same page when creating walkthroughs Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Using Salesforce to help employees navigate a CRM switch. Instead of them calling us with questions when they forget how to complete a task, they are able to check the existing Whatfix workflows first. Review collected by and hosted on G2.com.

ZA
Graduate Trainee - Commercial
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Attitude of the Customer Success Manager in understanding the business problem, criticality and meeting the tight ETAs. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing to be honest. So far every thing has been close to perfect. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are seeking to provide on system help to new and existing users who are sellers for our business, to ensure the level of physical training and Q/As decrease. Review collected by and hosted on G2.com.

Phil W.
PW
Senior Sales Operations Manager UKI & WER
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Whatfix?

Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more importantly reduced errors. We found the Whatfix team was friendly and engaged well from initial negotiations all the way to support post-sale. The Quarterly analytics review they provide is very valuable and helps us fine tune and take further action where necessary Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Analytics is under development (but good)

Admin interface Interface can be improved Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

If implementing a guided learning reviewing Whatfix is definitely worthwhile Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Training when they need it in the system they work on day to day

Whatfix saved us time and more importantly reduced errors Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

At the moment there is nothing I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Ask them all questions about the product even about implementation. They will help you with all your questions and will help you with each step in the implementation phase. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We use Whatfix for our user onboarding to our System. At the moment I can't say much about the benefits, but until now all customers seem to be happy to have whatfix within the system. Review collected by and hosted on G2.com.

Iziar R.
IR
Ejecutivo de Ventas Estados Unidos
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.

Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

It gets easier to use our platform with the Whatfix flows. Also using the pop ups we can send notificstions to all our users at the same time without having problems with mixed information or privacy Review collected by and hosted on G2.com.

TC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Whatfix is an awesome way to help the clients achieve their goals effortlessly and without human (support) involvement, allowing to save on support resources. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

It's a pity that it doesn't allow some form of export or backup of flows created. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Whatfix has a lot of helpful tools. You can create videos from the created flows, for more dynamic help presentations. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

With whatfix you can guide your customers, showing them, on site, how to perform operations. Review collected by and hosted on G2.com.