Whatfix Reviews & Product Details - Page 32

Our clients can now receive one on one, personalized and guided training in the platform at any time without the need of contacting our support team. Review collected by and hosted on G2.com.

I would like more flexibility on design of pop ups and personalizing location of items. Review collected by and hosted on G2.com.

I like it because it gives you an excellent list of tasks that helps you to accelerate the value of the products of the company and its support to the client is excellent they provide you with quick answers to the concerns that you have Review collected by and hosted on G2.com.

It is an excellent option and I do not have many negative points during the moments that I use it, I could say that it does not adapt well to the wider web applications Review collected by and hosted on G2.com.

The best part about Whatfix is the ease of creating objects and walkthroughs for users, quickly being able to edit those flows and turn them into other materials such as presentations. The support from the Whatfix team and especially Rohan was a key to our success when using Whatfix for our Microsoft Dynamics CRM implementation. The Whatfix extension for Chrome is simple and quick for any user to add to their browser. We received over 80% adoption of Whatfix through internal message and user self install only! Review collected by and hosted on G2.com.

Occasional Whatfix popups/beacons on similar websites that were not meant to be part of the solution. This was explained to me after we saw the issues, so technically it's easy to understand, but that would be the only thing through all of what we used that was a dislike. Still did not detract from adoption or success. Review collected by and hosted on G2.com.

Before Whatfix we had video tutorials, it took so long to create them and the users were not happy with the idea of going through a video and try to reproduce this in the system. Our ERP system is constantly evolving and update tutorial videos takes so much time but update flows takes a few seconds. Review collected by and hosted on G2.com.

Some features are missing, like assigning a 'Task list' to a particular user. Review collected by and hosted on G2.com.

We use Whatfix to guide our customers on our HCM platform to help them get started faster with minimal assistance from us. Whatfix walkthroughs and self-help completed the picture for us in terms of the guidance, help and support our end-customers might need when using our application. We particularly love how we can release new features with supporting Whatfix content and rely on it to help users get empowered to use those, by themselves.

Our implementation experience with Whatfix has been very smooth thanks to the hand holding we have received from the WhatFix team, along with exceptional service along the journey. We love our customer success manager for her expertise and responsiveness! We have limited internal bandwidth and are now working with the WhatFix professional services (PS) to further extend our WhatFix capabilities and leverage additional out of the box functionality. It is very comforting to have expert help always around with PS. Review collected by and hosted on G2.com.

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application. Review collected by and hosted on G2.com.

enjoy doing the tutorials with the software Whatfix, one of the best things that the software has is the personal support to the client, who is always ready to help you in everything, from the initial configuration to the maintenance, they are always ready to answer any problem . Review collected by and hosted on G2.com.

I did not like the integration table much more difficult to manage. It took me a while to manage the Integration part, but Whatfix has been very patient and helpful every step of the way Review collected by and hosted on G2.com.

Whatfix provides amazing service with a great product. Pulkit, the Customer Success Manager who I was working with always gave fast and professional responses, looking for the best solutions of integrating Whatfix to our product Review collected by and hosted on G2.com.

The ability to add multiple languages in Whatfix Review collected by and hosted on G2.com.

No question seems too much for Whatfix, always helpful to jump on a call and train, teach and advise what to do. proactive account management. lots of different aspects to the product which can help support customers. Review collected by and hosted on G2.com.

Just a bit complicated to complete workflows and the time taken to get new flows in place. Review collected by and hosted on G2.com.

1. WhatFix Support

2. Easy handling of WhatFix in System Review collected by and hosted on G2.com.

WF is a great tool, but I think that WhatFix is working better as Cloud-solution (compared to the on-premise soltuion, that we have) Review collected by and hosted on G2.com.

Whatfix is very simple to use for a user, and from an editor point of view, creating new content and navigating around requires minimal effort. Additionally, Whatfix provides good analysis functionality, e.g. how many times has a particular walkthrough been viewed etc. Furthermore, it is customizable (colours, welcome messages, beacons). Review collected by and hosted on G2.com.

The fact that the Whatfix support team is located in another timezone to ourselves narrows the window of opportunity to interact real time. Review collected by and hosted on G2.com.