Video Reviews
Whatfix Review
Using Whatfix in our online portals
359 Whatfix Reviews
Overall Review Sentiment for Whatfix
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I really like Whatfix, it's a good tool to use, both on my website, as well as in the company's operating system, it integrates very well, it has the ability to be handled by any user, it does not tend to become slow and that I love it, because I can work fast. It's nice to be able to count on an application so effective in many aspects of my company, both with the clients and with my staff.
One of the functions that caught me on this platform is the design of useful content, quality, for the explanation of products, programs, projects, and others, which has been very useful, I am also very satisfied with your support team technical, has helped me a lot, in all the requests I have requested. Review collected by and hosted on G2.com.
Actually there are no serious shortcomings, but if I can say that I would like some functions to be perfected, improving their level of ability, but as it is now I can work without problems, it is only an assessment that would not be otherwise. Review collected by and hosted on G2.com.
There are so many things! Everyone is so great to work with and always willing to help. We put Whatfix through the ringer before signing a contract to make sure it would work with our applications, and they stuck by their product and were more than willing to give us the trial time we needed to prove everything out. Even during the short trial we were able to learn how to use it because it's so intuitive.Once you understand how to create content, it's super easy to navigate and manage. Anytime we've needed help, our Customer Success Manager is ready to get on a call and help us figure it out. Really great customer service and product overall. Review collected by and hosted on G2.com.
Whatfix is still on the newer side, so there's some room for improvement when it comes to the user experience. However, they are more than willing to take enhancement requests and work to make improvements in their product. Review collected by and hosted on G2.com.
WhatFix does what all the competitors can but with better training, customer service, and price. I have worked with other "walkthrough" programs and WhatFix is far and away the best. The editor is easier than any other I have used. However, it is not short on features. WhatFix can do what the others cannot. The ability to utilize intelligent segmentation and the ability to have the walkthrough in multiple formats was a game changer for us. The training team is always available to help and very friendly. They have let me go at my own pace and understand I have a full time job in addition to implementing this solution. Review collected by and hosted on G2.com.
I have had zero issues to date. The onboarding experience has been great and allowed me to go at my own pace. Review collected by and hosted on G2.com.
- No coding required to set up a flow
- Easy translation feature
- Excellent customer support; always ready to support with anything within minutes!!
- Good choice of widgets. You can get really creative with the Whatfix widgets! The customer support will help you to choose the best widgets to fit your goals Review collected by and hosted on G2.com.
- Some UI issues
- Whatfix does not always recognize all the tooltips we are using and we need to use CSS selectors but thanks to their customer support you will learn the process rather quickly! Review collected by and hosted on G2.com.
WhatFix was so easy to create walk throughs and to add content onto our web based systems. I love the feature that you can attached videos to Whatfix. The support team was fantastic and very responsive. Review collected by and hosted on G2.com.
I am sure I had some issues but the Whatfix support team was so fast to answer or resolve them that I can't remember. Review collected by and hosted on G2.com.
Whatfix is simple to understand, deploy and to-the-point to help end-users understand the top workflow of your product so that the end-users are successful, this was the intent for our deployment.
Gone are the days when customers want to call support desk to resolve simple queries. customers are moving to alternate service providers if they don't see your software user-friendly. Whatfix has proved to be helpful to us. Review collected by and hosted on G2.com.
Nothing as such to call out, we were able to run our PoC and integrate deploy on time so all is good here. Review collected by and hosted on G2.com.
Easy to navigate and build. Creates a solid learning environment for subscribers. Search features are great for new users and ongoing training. Managing call volume while implementing a CRM is complicated. Using whatfix allows us to make sure the calls are not due to a lack of training or available content. We dedicated a week or so worth of hard work to build content around our entire platform. It was work, but it allows us to have a fully comprehensive training option that was well worth the time. Review collected by and hosted on G2.com.
Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved since we first started, making it even easier for customers to find and take advantage of content. Review collected by and hosted on G2.com.
Whatfix is very easy to use and is intuitive. The various widgets provide a variety of self help features within the application and allows you to set up help that is relevant and easy to find. They are always very quick to respond to support issues and questions. Review collected by and hosted on G2.com.
We like pretty much everything! But would like a better way to organize the content. Review collected by and hosted on G2.com.
Whatfix has revolutionised how we work with a particular system. The feedback has only been positive and we can't get self help flows out quickly enough to meet the demand, which considering how easy they are to create, tells you something about the demand and uptake of this software. Review collected by and hosted on G2.com.
Navigating the editing pages could be made simpler but it does the job. It could also do with a short description on it's user guide to explain what the different items mean to help with terminology. Review collected by and hosted on G2.com.
