Whatfix Reviews & Product Details - Page 29

The on-screen flows can be created as quickly as it takes to walk someone through the actual process. Except with WhatFix, you create the flow once and never have to do it again, and it's available on demand for all of your users. It's a win-win. Review collected by and hosted on G2.com.

It still requires that the person creating the flows understands the software for which the flows are being created. In our case we had a limited number of system SMEs that could do the work. Not a WhatFix issue, but you need to make sure that the flows are designed using best practices otherwise you'll perpetuate bad practice. Review collected by and hosted on G2.com.

The ability to provide a self service for our end users. Review collected by and hosted on G2.com.

I have not found a something that I dislike yet. Review collected by and hosted on G2.com.

Ease of usage and freedom I get to customize my flows Review collected by and hosted on G2.com.

More Desktop applications support would help Review collected by and hosted on G2.com.

The tool is easy to pick up and most of the base options are intuitive to pick up, but the support team that we have worked with have been extremely responsive and helpful. The tool seems to be getting better as well and I am sure that any of the issue we have will be addressed in the near future . Review collected by and hosted on G2.com.

The application (Oracle Cloud) that we use WhatFix in is not a very optimized web page and there are times that WhatFix is not able to anchor correctly to elements, but there are work around that we have found with help from support but this is more of the UI's fault than WhatFIx's.

For Flows more options for step completion would be great, like data validation of another element or after a specific amount of time has passed. Review collected by and hosted on G2.com.

We have been very pleased with the intuitive design of the WhatFix software and how easy it has been to apply it on our platform. WhatFix customer support is incredibly responsive and has definitely ensured a successful implementation for our use case. Feedback from users has been overwhelmingly positive – a win all around! Review collected by and hosted on G2.com.

Didn't like that there wasn't an option for users to reverse through a flow...but now it's been added so we're delighted with that! Review collected by and hosted on G2.com.

Attentiveness of the team, being able to appropriate the system functionality to our business cases

Ease of use and Navigation Review collected by and hosted on G2.com.

Sometimes the system seems unstable, but the team is fast to resolve issues Review collected by and hosted on G2.com.

The user interface is easy to use and intuitive. Review collected by and hosted on G2.com.

Difficult to figure out more technical solutions. Review collected by and hosted on G2.com.

Allows everyone to choose when they want to learn about the features of the application instead of having a fixed training schedule.

Also, being able to see it first-hand in the application rather than a demonstration provides experience as we learn. Review collected by and hosted on G2.com.

There isn't yet a back button as you go through a step-by-step flow. Review collected by and hosted on G2.com.

Easy to create content and easy for users to access and find what their looking for. As a content creator here’s a few of the features I liked the most:

• Editing – It’s a breeze to create content and you can come back at any time to refine it

• Self Help – Ability to structure and organise your walk-through content, add links or just text if required

• Smart Tips – Being able to add information on fields or buttons/areas on the screen is amazing

• Analytics – Handy to see what’s being used at a glance

• Customer Success – The team is always willing to help, very friendly and prompt on following up with any questions and support. Review collected by and hosted on G2.com.

Nothing at all, Whatfix was easy to learn and use! Review collected by and hosted on G2.com.

From distinctive guided pop ups to excellent developers, Whatfix helps to deliver it all.

Upsides of whatfix is the journey that we built to make the customer self-sufficient together by collecting feedback's, brainstorming and finally delivering our deliverable, makes the company and its people one of their own kind! Review collected by and hosted on G2.com.

Heraclitus, a Greek philosopher, has quoted "Change is the only constant", the industry is competitive and requires constant push of keeping itself updated. This is where Whatfix slightly lags on modification with respect to its feature updates. Review collected by and hosted on G2.com.