Whatfix
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Whatfix
By Whatfix
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4.6 out of 5 stars
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Whatfix Reviews & Product Details - Page 20

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Whatfix Overview

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What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Details
Product Website
Discussions
Whatfix Community
Languages Supported
German, English, French, Korean, Spanish, Chinese (Simplified)
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Product Description

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

How do you position yourself against your competitors?

The guides created with Whatfix automatically get converted to different formats (like slideshows, videos, articles) to be embedded across various user touch-points. Great value at a bare minimum price, compared to competitors.

Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Description

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Abhishek Y.
AY
Overview Provided by:
Abhishek Yadav

Recent Whatfix Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Delivered exactly as advertised with excellent customer service"
Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prior...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Whatfix's seemingly endless abilities and customizations will be a major help to our customers."
The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out an...
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JM
Jason M.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid product and excellent service"
The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues.
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3 people requested security information

Whatfix Media

Whatfix Demo - In-App Guidance
Whatfix's interactive Flows walk users step-by-step through critical application features, tasks, and workflows, providing role-based context to users. Welcome new users with Pop-Ups that trigger in-app guided experiences.
Whatfix Demo - Self Help
Provide a contextual, searchable self-help wiki for end-users that includes a collection of guided flows, links, and connects to your knowledge repositories like SOPs, LMS courses, training documents, company policies, and more. Users can search for any query that have with Self Help's search fun...
Whatfix Demo - Guidance Analytics
Whatfix Guidance Analytics: View user and usage data to understand the effectiveness of your in-app content. Gather insights such as how users engage with your walkthroughs, the most searched questions in Self Help, Task List completion rates, and more.
Whatfix Demo - No-Code Content Creation
Create in-app guidance and walkthroughs with Whatfix's no-code editor and deliver contextual, branded learning and performance support to your application users - from customers, employees, vendors, or any type of user.
Whatfix Demo - Surveys
Collect feedback from your end-users with in-app surveys to collect qualitative feedback like NPS, bug reports, new feature requests, post-training feedback, change feedback, and more. Understand how users engage with your in-app surveys with in-depth analytics and integrate with GSheets to remov...
Whatfix Demo - Segment Your Audience
Intelligent Segmentation to automatically contextualised walkthroughs based on a user and their location in the application, without needing to configure complex rules
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Video Reviews

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358 Whatfix Reviews

4.6 out of 5
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358 Whatfix Reviews
4.6 out of 5
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Whatfix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatfixQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Whatfix?

Quality of customer support members and timely response Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

unexpected issues and roadblocks in implementation that can cause delay or a need for an alternate approach Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Onboarding our customers and communicating value through empowered product training and keeping them up to date with new features Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hi there!

Thanks so much for sharing your experience with us. We're sorry for the delay in implementation due to some roadblocks.

We also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. Thanks again.

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Sourabh C.
SC
Sr. UI / UX Designer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Very easy to implement and the best thing is the response time from customer support. Customization options are way better compared to other adoption tools in the market. Another helpful feature was the integration with major LMS platforms like Freshdesk. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing till now. Feels like the analytics section needs some more features. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are trying to easily onboard users to our platform and increase the user adoption rate. This will help CSMs and the customer support team with training efforts. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hello Sourabh,

Thank you so much for the positive review and for the 5-star rating! We are so happy to hear that you are having a wonderful experience with not just the product features but also with our customer support team. Your suggestion regarding Analytics has been taken into consideration. If you have any queries or need help regarding a particular section, Whatfix Community (community.whatfix.com) is just a click away.

Thank you once again for your time and for reviewing us!

Best,

Pratheek

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Ranjita D.
RD
Lead Product Designer, Dropthought
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Whatfix?

What I like best is they are very responsive. Any bug gets attended to immediately, any feature request is seriously considered, and customization is immediately worked upon. It is a pleasure working with the Whatfix team. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

What I dislike is there are still quite a few things that cannot be done by the content creator and hence there is a certain amount of dependency on the Whatfix team. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Our tool is an enterprise-level Saas tool and hence has some complicated flows which required different ways of onboarding different types of users. Whatfix offered the solution we needed for that to happen smoothly Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hey Ranjita,

Thank you so much for your positive review. Our Success Team is super responsive and ready to help out with customer issues, and your testimonial only pushes their boundaries further. We’re using your feedback to continue to improve and see what works best for content creators. We hope you find our product more useful with less dependency as you progress. Thanks again for the review, Ranjita.

Best,

Pratheek

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Nathalie C.
NC
Director of Training & Communications
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Being able to build a "flow" (walk-through) and exporting it to multiple outputs (in-app, PDF, and video) for further editing and resourcing. Versioning allows us to quickly make updates to our documentation when our release changes. It's a great tool that saves time and makes content development efficient. The Whatfix team is also very open to work with us in our unique challenges facing our industry. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Some issues I've come across are more specific to the challenges of my company's industry. We also would like more examples of best practices using these tools. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Our user base is very disconnected due to the nature of the industry. Whatfix is helping us provide more personalized guidance to end users and allows us to provide updates proactively. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Thank you Nathalie for showing patience in understanding our product in-depth, and taking the time to review us. It's wonderful to know that Whatfix has made such a difference for you and your team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Our Whatfix Community (community.whatfix.com) is the best place for you to find some of the best practices shared by customers from different industries. You can also write to me at pratheek.g@whatfix.com for any additional help in this regard. Happy to help!

Once again, Thanks for your review, Nathalie.

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Becca S.
BS
Vice President of Operations
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

The Whatfix application is fairly easy to use, but we enlisted the help of their professional services team to help us get started as we didn't have the time or resources to implement it effectively. The cost of the engagement has been more than worth it - the customer success and professional services teams have been top-notch and have implemented a group of widgets that help our users get help right when & where they need it. The team has kept us on track, met deadlines, and communicated every step of the way. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The only thing I would wish for is maybe a few more options for styling of the widgets, otherwise I've got no complaints. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Prior to implementing Whatfix, we had very simple (and somewhat buried) help options for our users. Benefits are still being realized, but we've been able to track & analyze what users are actually using and shift the method of delivering help to best address their needs. We also didn't used to have a way to survey our users and with Whatfix, we've now run a very simple NPS survey that's been very helpful & enlightening. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hey Becca!

Thank you for leaving us an excellent in-depth review of how Whatfix has helped you. We work hard to deliver professional and personable service, and we’re happy to hear we hit that mark for you. We are truly honored when a customer takes the extra time to write us a great recommendation.

Thank you once again for the 5-star rating.

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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Easy to manage and can directly be push to production Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The way how translations are managed should be improved. The translations should be managed per widget created Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Help and more comprehensive explanations on the platform for external customers and internally for our agents. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hey There, 
Thanks for the review.

We have noted your suggestion and have incorporated them into our roadmap. Feel free to write to us at customeradvocacymaketing@whatfix.com or drop a discussion in the Whatfix Community.

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Whatfix?

The team is very friendly and quick to respond. They always take your insight and try to accomodate you to the best of their abilities. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There are still some things in development, but I do not see that as a compleye "dislike" it just requires a little more time for integration, which can throw off your release date if you have things fix. But even in that situation, they are fast and try to minimize the gap. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are using them for the onboarding of our mobile and web app. Benefits yet to be tested as it is not live yet. But on the way we have learned from the team about how to create flows and the best practices that we can follow. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
Editedit

Hi there!

Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions better. Thanks again.

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CJ
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

The items that I like best about Whatfix is how easy it is to create content. The process is intuitive and doesn't require a technical background. The capture and assign process makes the user experience great. The customizable widgets are an excellent touch to enhance and bring the user experience to life. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There's not too much to dislike, however the one thing I would simplify would be the extension installation process. While it's not difficult to install, at first glance it looks intimidating but with the great Whatfix support team, the process became easier with each installation. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Our organization was looking for a tool to support the users of our Salesforce application when it comes to executing key functions. Our users were tired of inconsistent one pagers and poorly created video instructions. With Whatfix were able to create quality tutorials which can be extracted and turned into PDF's and videos. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
Editedit

Hello Christopher,

Thank you so much for the awesome review with such a beautiful headline. We are very happy to know about your thoughts on Whatfix as a product and how the widgets are helping enhance the user experience. We always strive to provide the best support possible, and it is wonderful to hear that you have received the needed help & response from our Support team.

Thanks again for your positive feedback and heartfelt endorsement.

Best,

Pratheek

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Verified User in Supermarkets
AS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

The simplicity to build and maintain content. Plus our users have no idea its another system. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing, the platform has met all expectations Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Amazing support throughtout Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Adoption of our new HR IT platform Workday. Self service in browser help and guidance which has minimised direct support and reduced labor costs. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hi there!

Thank you so much for the positive review. We are delighted to know about the seamless integration and would love to hear more from you in the future as well.

Thanks again for the positive review!

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Whatfix?

The speed of query solution. The personal nature of the service we receive. Our Team could not be happier with the service we receive from Whatfix. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing of note at the moment - we are pleased with our service. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We have had over 500 queries solved through Whatfix - which has reduced the no. of questions we have had into our res-box significantly. We can add content ourselves and continue to aid our user adoption. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
Editedit

Hi there,

Thank you so much for sharing your onboarding experience with us. We always strive to provide the best service possible, so it feels great to learn that you received the needed help & response from our team. We hope to continue to hear feedback from you in the future.

Thank you once again for the 5-star rating.

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