Whatfix Reviews & Product Details - Page 18

Whatfix is highly versatile and flexible, empowering us to build very bespoke content for our user communities and internal teams.

Key benefits:

The support team and engineering teams are outstanding - responsive, helpful and nothing is ever too much trouble. Literally, second-to-none!

Ability to automate/semi-automate Guided walkthroughs (Flows)

Whatfix is a vendor that listens to their client, understands their business challenges, and works with them to achieve their goals

Feature enhancements are released every quarter, often with significant functionality improvements

Whatfix always welcomes and takes action on client feedback which helps to drive the product roadmap

Whatfix listen to new concepts and use cases for their platform and help turn them into effective outcomes Review collected by and hosted on G2.com.

There's nothing I particularly dislike about Whafix.

The Dashboard (Administration Console) is sometimes a little clunky in some areas, but nothing causes any significant pain. Still, I've been working with Whatfix constantly over the past few years on many platform enhancements to make it a more efficient and effective experience for Content Creators and end-users alike. Review collected by and hosted on G2.com.

The platform is easy to use and navigate. The analytics provide good value for in-depth analysis. The documentation has been very thorough and helpful. Review collected by and hosted on G2.com.

We have not yet discovered any dislikes. WhatFix is surpassing our needs and expectations. Review collected by and hosted on G2.com.

The features that have been most helpful for my company's digital adoptino goals have certainly been the downloadable formats such as video and PDFs. These have been incredibly useful for training. Review collected by and hosted on G2.com.

There have been numerous occasions where the Whatfix flows break when they are being tested in the "live" environment. Because of these, we have had to submit a lot of support tickets. Review collected by and hosted on G2.com.

The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues Review collected by and hosted on G2.com.

There is a language barrier that can sometimes feel overwhelming. While the staff all uses English well, they speak very quickly and do not seem to understand when we ask them to slow down. Otherwise, they are most helpful and upbeat Review collected by and hosted on G2.com.

I like how much control I have over managing and creating guided content for end users. I also like how quick support team is to respond and address issues when they occur. Review collected by and hosted on G2.com.

I would like to see more control around embedding images, gifs, and video within individual guides. I would also like to see more advanced customization options—in the end WhatFix provided me with exactly what I wanted for styling, but I wish the options just existed—Pendo and Walkme have more flexibility in terms of guide styling. Review collected by and hosted on G2.com.

Great support from the team, if you have any questions, you are helped quickly. The tool helps you well through the system. Review collected by and hosted on G2.com.

Thus far I have No downsides experienced yet. Review collected by and hosted on G2.com.

WhatFix as a product allows us, as a business, to reach and engage with our customers without the need to use our own internal development teams. Allowing them to focus on delivering value to our customers. The product itself is highly intuitive, and the features it delivers allows us to onboard, train and communicate with our end users with ease, ensuring they are fully up to date with training, and release information about our product.

Not only is the system itself delivering value, but the support we have from the support team and customer experience manager has been second to none. Review collected by and hosted on G2.com.

At this moment in time, there isn't anything negative I can say about WhatFix as a product or their team. Review collected by and hosted on G2.com.

The support team is quick to respond to tickets when they are submitted and provides excellent customer service Review collected by and hosted on G2.com.

The only downside is that many of our systems are integrated with other systems so we need to have new agreements for each system. Review collected by and hosted on G2.com.

Whatfix is very customizable and has awesome analytics to give insight to how well customers are interacting with your tips and training pop ups.

One other huge benefit is their customer support. Whatfix is extremely responsive and helpful in getting their product working for you. Review collected by and hosted on G2.com.

The admin interface in setting up content can be a bit confusing to navigate, but it's easy enough to figure out in time. Review collected by and hosted on G2.com.