Whatfix
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Whatfix
By Whatfix
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4.6 out of 5 stars
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Whatfix Reviews & Product Details - Page 17

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Whatfix Overview

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What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Details
Product Website
Discussions
Whatfix Community
Languages Supported
German, English, French, Korean, Spanish, Chinese (Simplified)
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Product Description

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

How do you position yourself against your competitors?

The guides created with Whatfix automatically get converted to different formats (like slideshows, videos, articles) to be embedded across various user touch-points. Great value at a bare minimum price, compared to competitors.

Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Description

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Abhishek Y.
AY
Overview Provided by:
Abhishek Yadav

Recent Whatfix Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Delivered exactly as advertised with excellent customer service"
Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prior...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Whatfix's seemingly endless abilities and customizations will be a major help to our customers."
The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out an...
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JM
Jason M.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid product and excellent service"
The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues.
Read more
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3 people requested security information

Whatfix Media

Whatfix Demo - In-App Guidance
Whatfix's interactive Flows walk users step-by-step through critical application features, tasks, and workflows, providing role-based context to users. Welcome new users with Pop-Ups that trigger in-app guided experiences.
Whatfix Demo - Self Help
Provide a contextual, searchable self-help wiki for end-users that includes a collection of guided flows, links, and connects to your knowledge repositories like SOPs, LMS courses, training documents, company policies, and more. Users can search for any query that have with Self Help's search fun...
Whatfix Demo - Guidance Analytics
Whatfix Guidance Analytics: View user and usage data to understand the effectiveness of your in-app content. Gather insights such as how users engage with your walkthroughs, the most searched questions in Self Help, Task List completion rates, and more.
Whatfix Demo - No-Code Content Creation
Create in-app guidance and walkthroughs with Whatfix's no-code editor and deliver contextual, branded learning and performance support to your application users - from customers, employees, vendors, or any type of user.
Whatfix Demo - Surveys
Collect feedback from your end-users with in-app surveys to collect qualitative feedback like NPS, bug reports, new feature requests, post-training feedback, change feedback, and more. Understand how users engage with your in-app surveys with in-depth analytics and integrate with GSheets to remov...
Whatfix Demo - Segment Your Audience
Intelligent Segmentation to automatically contextualised walkthroughs based on a user and their location in the application, without needing to configure complex rules
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Video Reviews

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358 Whatfix Reviews

4.6 out of 5
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358 Whatfix Reviews
4.6 out of 5
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Whatfix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatfixQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

The capability to produce really unique content, how flows can be created across multiple pages, the ability to add multiple types of media, and the helpful support team who are always there right away when you need something. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

A lot of cool features require some background coding (which will be done by the support team quite quickly if you ask), and occasionally it didn't work properly on our site, such as tooltips not attaching to the page correctly. Some minor things that are constantly being improved. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix has helped lessen support queries and increased customer engagement. We can use pop-ups to inform users if an element of the site is down and to keep customers up to date with recent updates. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
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Hi there,

Thank you so much for your review! We're always happy to help you and your team learn and climb the ladder through Whatfix. While we have taken your suggestions and will work on ensuring you always experience a seamless process in the future, we love that you love the product and customer support. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers.

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Verified User in Chemicals
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Can see the edit/content flow live before publish and easy to use editor. Also the user analytics and statistics are useful to understand the adoption better. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Can improve the formatting options like font types, background adjustments etc. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Instead of separate user manual or document, the user can use the flow to understand how the application works and it is embedded on it. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
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Hi There,

Thank you for taking the time and reviewing us. We are happy to hear that Whatfix Editor has been easy to use, along with product analytics. We have also noted your suggestions and have incorporated them in our roadmap.

Thank you once again.

Best,

Ashish

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Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
(Original )Information
What do you like best about Whatfix?

Video and Translation Support and the delta part of the file when changes are done for the English File Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Videos output online instead of downloading.. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Good Tool for creating training and in boarding sessions Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Customer Onboarding was big problem for comviva products as the GUIs are very complex. Operations are available on screen which can be used. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
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Hey There, 
Thanks for the review.

Thank you very much for sharing your experience with Whatfix. We are delighted to know that Whatfix has helped your team with video and translation support and that your team is responding positively. We have noted your feedback and look to continuously improve your experience. Thank you for taking the time and leaving us a review.

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Verified User in Banking
EB
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Whatfix ia very intuative tool that helps in the creation of self-help guides and tutorials. It has made it easy to launch new features and services, and to reduce to amount of emails and calls coming to our client service teams. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

It would be great if we could encourage more of our customers to give the Whatfix self-help tool a try instead of immediately reaching out for help. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We have been able to improve with training and onboarding to clients, while being able to reduce emails and phone calls to our support teams for minor questions or for request for re-training. Review collected by and hosted on G2.com.

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Response from Saksham Agarwal of Whatfix
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Hi there,

Thank you so much for the review. We really appreciate you taking the time to share your feedback and being so open with us. We’re glad your team loved the various features of Whatfix and had a pleasant experience. It's something we've worked hard on and we're pleased our efforts resonated with you. Thanks again for leaving a 5-Star review!

Best,

Saksham

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Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Whatfix was very easy to implement and launch for our staff. It gives us the ability to provide support to our employees directly in the system where they are working. The Whatfix Professional Services Team was great to work with during implementation. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing so far. The tool is easy to implement and administer. Service teams are very responsive. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix is supporting us as we complete multiple system integrations with our ATS. It allows our employees to get click-by-click guidance and immediate assistance within the ATS with just a keyword search. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hi there,

Thank you so much for your 5 star review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers.

Best,

Ashish

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Admin Approval Link
MG
Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Useful content for training materials, showing new features. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

We've needed IT's help often for technical issues with creating content. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Make sure the solutions you're expecting this product to provide will not require the Whatfix team to write additional code. You will need to be trained on how to use this product, but it has a lot of cool and helpful features and our users have responded really positively to the content I've created. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Makes our product easier to use, training guides, reduces support ticket volumes Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hi Monika,

Thanks for sharing your experience with us. We're glad that your product is easier to use through Whatfix and that your support tickets are getting reduced. However, I'm so sorry that your experience with us has also fell short of expectations in some areas. I also want to thank you for giving us a chance to make things right.

Best,

Ashish

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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

As a new user, I appreciated the step by step instructions and training videos. The customer support that we have received has exceeded expectations. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The analytics and use reporting could be enhanced. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

WhatFix is allowing us to create instructions for our employees and clients and post pop-ups for important/special announcements, all of which cut down on the number of calls to our service team. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hey There,


Thanks for the review.

We love that you have enjoyed the customer support from our end. At the same time, we have noted your suggestions on analytics and user reporting. Our aim is to provide an unparalleled support to all our customers and we will work on improving in those areas. Thank you for taking the time and leaving us a review.

Regards,

Ashish

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Verified User in Retail
CR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Intuitivity of System from a content creation as well as from a user perspective. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Difficulties in user identification and role segmentation within our (SAP) Apps Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Ensuring a faster transition to new (SAP) Systems and guiding users through processes + giving them additional information with Smart Tips.

Also Data Validation is a great functionality, but not yet used within our company. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hi,

Thank you for your review! Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback. You may also share any thoughts or comments you have directly on customerdelight@whatfix.com

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Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

The customer service is fantastic. The way they empower their chat support to break out and resolve issues on the spot is very helpful and a real time saver. I also appreciate that they really take their customer feedback seriously, and incorporate it into future updates. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

it is a bit difficult to rearrange flow steps after a flow has been created Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are trying to utilize Whatfix as a way to take the training burdon off of our SME's and Analytics resources. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hi there,

Thank you so much for your 5-star review! We're always happy to help you and your team learn and climb the ladder through Whatfix. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions to be the best in the market for our customers.

Regards,

Ashish Ninan

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Verified User in Pharmaceuticals
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

WhatFix offers a lot of flexibility for us to create content that is the most helpful/useful for our customers. I appreciate the support Whatfix offers to make sure we're delivering a quality product to our team. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There's nothing that I've found that I dislike. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We're able to provide instant support for our most frequently asked questions. This allows our customers to receive an instant response and saves us (the administrators) time filtering through these commonly asked questions. Review collected by and hosted on G2.com.

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Response from Saksham Agarwal of Whatfix
Editedit

Hello,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them.

Regards,

Saksham

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