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Whatfix Review
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358 Whatfix Reviews
Overall Review Sentiment for Whatfix
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We used WhatFix to help rollout our custom CRM. At the time it almost seemed too good to be true – comparable capability, excellent CS support and all for a fraction of the price of the former market leader. The product is stable, performs well and releases a steady stream of updates/improvements (without breaking existing flows!). Did not disappoint! Review collected by and hosted on G2.com.
A small blemish but some recent communication has been frustrating. Lots of new people joined the WhatFix team and are eager to build relationships at all levels. This has meant occasional over-exuberant communications. But as ever with WhatFix, they are very quick to remedy! Review collected by and hosted on G2.com.
Whatfix's solution offers a decent amount of flexibility that should allow it to work on pretty much any application I expect.
The requests we made to the implementation team were all answered and the subsequent 6 administration training session was very professionally held. Review collected by and hosted on G2.com.
There isn't a lot not to like to be honest.
A couple of general Whatfix incidents were experienced during the implementation phase, so it didn't really impact our users thankfully.
Even then, I appreciated the fact that they have their own incident communication page where you can subscribe to updates on the situation (the application on which we deployed Whatfix doesn't even have that). Review collected by and hosted on G2.com.
The application is developing rapidly with great features being added to the data aspects which can help to inform strategic decisions and areas for further content development Review collected by and hosted on G2.com.
It is currently too early in our use to identify any key issues or pain points with the application. Though we have noted some small delays with longer flows or when pages require scrolling to find exact locations. Review collected by and hosted on G2.com.
- chat feature that allows real-time help
- Quick response
- Their team is knowledgeable
- Problem solvers and they run after problems! Review collected by and hosted on G2.com.
- Self Help Search isn't as intuitive as we'd like it to be
- Sometimes reporting is a little glitchy Review collected by and hosted on G2.com.
The flows and the smart tips are helpful for training new and existing employees. Review collected by and hosted on G2.com.
The program is still glitchy. I have to log in constantly to review changes made. Review collected by and hosted on G2.com.
The working relationship I have with the expert team members. They bring technical ability and strategic, user-centric focus. Review collected by and hosted on G2.com.
No formal process for introducing new available features or when some features/changes are pushed. Review collected by and hosted on G2.com.
Whatfix LMS Portal with new courses each time, my favorite course is solution specialist, and I have learned how to debug the code, learned about whatfix AC code Review collected by and hosted on G2.com.
I like all features in whatfix, as each feature are unique and provide new uses cases and, whatfix features are more customized and unique and satisfy the users Review collected by and hosted on G2.com.
The Whatfix team is professional, responsive and fun to work with. The software is intuitive and has made a dramatic improvement to our systems training. Review collected by and hosted on G2.com.
I don't have any dislikes at this time. The Whatfix team and tool is wonderful. Review collected by and hosted on G2.com.
What fix is easy to implement and useful for employees that need to complete a flow when they do not know all the steps Review collected by and hosted on G2.com.
Whatfix can give good guidance, but it is important to guide only on processes/steps that are most needed by users. Review collected by and hosted on G2.com.
