Whatfix Reviews & Product Details - Page 15

The engagement at all stages is managed within a framework of Customer Success. The Sales team worked with me, security and legal to complete needed documentation, including the development work for two APIs. The Whatfix Implementation project manager did a great job coordinating and tracking details and bringing in the right people at key points. Our implementation continued longer than the norm and Whatfix continued to worked with us ensuring we have the support we need as we approach our launch with our client success team. Involvement with the user group has been informative and showcases how many of the new feature sets come from customer suggestions. Review collected by and hosted on G2.com.

The broad Whatfix team welcomes all feedback and implements suggestions and requests for changes. Often others will join a call with us, for example a product owner to introduce new features or a technical expert to discuss a request--these are wins. The opportunity I suggested is a client sheet to prep these experts ahead of a call, which the team appreciated. This is consistent in my two-year experience working with Whatfix. Review collected by and hosted on G2.com.

Very intuative tool to set up and flexible with several options for user help. Easier adoption to system and processes by mean of WhatFix. Review collected by and hosted on G2.com.

As it is very easy set up, it could be overwhelming information for user (to much information/pop ups). The content creator should think through the set up for a contingency set up for user to know what to expect. Review collected by and hosted on G2.com.

The Whatfix widgets offer us the agility to communicate and limit the impacts of any issue on our partner' platform. Also, the variety of tools and the implementation help by the Whatfix team help us to create a better user experience on our CRM. Review collected by and hosted on G2.com.

The tools have been used at their total capacity so far in our company and we haven't faced so far any major blocker in terms of tool or communication with the Whatfix team. Review collected by and hosted on G2.com.

The Whatfix team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make informed decisions quickly! Review collected by and hosted on G2.com.

I can't think of anything worth to mention. Review collected by and hosted on G2.com.

How easy it is to create training content Review collected by and hosted on G2.com.

Creating flows is finnicky-the average user doesnt understand that they might need to be on a specific page for a flow to kick off Review collected by and hosted on G2.com.

What I liked most about Whatfix personalized support they offered my team and I getting our in-app training ready for prime time. The ability to publish updates to the content ourselves at anytime is also a big plus. Review collected by and hosted on G2.com.

Some features we needed were missing when we first signed up. Whatfix's success team with their great customer service had solutions created for our unique needs. After a few iterations they are working much more smoothly. Review collected by and hosted on G2.com.

- The availability of support at all times and easy access to support resources.

- The way flows let add steps as an when we test out a functionality

- The ability to customize. Review collected by and hosted on G2.com.

- When sporadic issues occur and it is difficult to troubleshoot

- Latching issues which are challenging to fix without gettingb help from the Whatfix team. These latching issues have resulted in us taking too long to finalise certain instructional flows. Review collected by and hosted on G2.com.

I easy to use. We like how you incorporate feedback from your customers into the system.

The Support is great. We always get a fast response from the Support. And even if it's not that easy to fix, you guys find a way to fix or help us. Review collected by and hosted on G2.com.

My colleagues don't speak English very well and it would sometimes be easier if we had a German contact person. But if we really need one, then Diana helps us out, but she is not in every Call. Review collected by and hosted on G2.com.

The onboarding team at WhatFix was knowledgeable and responsive. They helped build and troubleshoot content for launch and ensured I was prepared to launch the product within our platform. Review collected by and hosted on G2.com.

The analytics tool is not perfectly accurate; however, the WhatFix team has been working to remediate the problem, and we continue to check-in regularly. Again, the team is excellent at responding to inquiries and issues. Review collected by and hosted on G2.com.

1. Highly intuitive tool with multi-lingual options.

2. Good support from the Whatfix team to help us integrate the product.

3. Flexible & customizable software that allows adding events/triggers with the flow. Review collected by and hosted on G2.com.

1. Overpriced and startup purchase plans can be revised.

2. Filters don't give proper results.

3. Reports are to be improved in terms of the quality of the data. Review collected by and hosted on G2.com.