Whatfix Reviews & Product Details - Page 14

Whatfix was very easy to integrate with our application. The content creation process is also very smooth. I enjoyed the UI and the content organizational structure. Integration with my existing knowledge base was also an easy task. The features which I enjoy and use the most are User Actions and Analytics. User Actions help me track core statistics within my application and understand user behavior better. Review collected by and hosted on G2.com.

I feel like the application is still not mature and robust enough. For example, the search algorithm within the Self Help widget still seems primitive and groups keywords wrongly. You cannot configure Self Help segments to have different appearances. There are no user management functions, I can't create user cohorts and dive into user insights. But, the downsides aside, I feel like Whatfix is working to improve on these aspects. Review collected by and hosted on G2.com.

Whatfix makes content creation very user-friendly and accessible. Review collected by and hosted on G2.com.

There is a lack of transparency with partners, and felt that input was not taken seriously. Review collected by and hosted on G2.com.

The WhatFix Digitial Adoption Tool is very customizable for our colleagues processes. Utilization of the tool is can be catered to each platform and teams specific needs. The analytics help drive insights into what is working and what needs attention. Review collected by and hosted on G2.com.

Working for a large organization, security is top concern, working with third parties that handle internal and external applications prove to be challenging for a security assessment standpoint. I would like to see WhatFix get more security certifications in order to expedite security reviews. Review collected by and hosted on G2.com.

The product itself and the regular pipeline of additional features that are released regularly. The ease of using the admin console and more recently the introduction of the Whatfix app store whereby P2P can be completed almost as quickly as if you had JS integrated. Review collected by and hosted on G2.com.

The filtering of content must and needs to be fixed as if you select multiple filters on the dashboard it simply does not calculate it correctly e.g. flows with a specific tag. It displays all content for all flows regardless of whether you add another filter to narrow your search. Review collected by and hosted on G2.com.

It is something simple to learn, it does not take much to start creating content. In my case what helped me the most was the self-help with flows. Maybe I would use the pop-up in the future to inform about new releases. Review collected by and hosted on G2.com.

If you don't have programming knowledge, there are some things that can't be done, such as inserting a popup in the middle of a flow.

I would like to see improvements in the help section, anyway the online help was excellent. Review collected by and hosted on G2.com.

This product is amazing and it does what they say it will do. We haven't been live for long, but the feedback from our users so far is ALL positive. The real jewel... the people. Whatfix has done an amazing job and they are truly customer focus. When it feels hard on my side... their calm confidence brings it full circle and you move forward. Between the service and the product. There is a no going wrong with Whatfix! Review collected by and hosted on G2.com.

I can't say there was anything from Whatfix that would not be favorable so far. Must of my issues are from our side. Review collected by and hosted on G2.com.

Whatfix is a great tool for helping users access aid and help while on the job, saving the need for constant training. Review collected by and hosted on G2.com.

It is a very good package, but could be more user friendly when it comes to content creation Review collected by and hosted on G2.com.

The ease of use and rapid onboarding speed for our content creators is great. We are able to get people up and running with the platform in a couple of days! Review collected by and hosted on G2.com.

Sometimes it is a bit difficult to get Whatfix to tag the specific element you want or to read a piece of information on the screen. Although this can be frustrating, there is always Whatfix support waiting to help find a workaround! Review collected by and hosted on G2.com.

The biggest benefit we have had using Whatfix, is the ability to relay messages/provide access to supporting resources from directly within the Hays product we are using it to support. Review collected by and hosted on G2.com.

The level of customisation that is required to get Whatfix to present information in the way we need. It would be great if it wasn't such a time-consuming affair to create content. It is often the case the customisation takes as long if not longer to do that the actual content creation itself. Review collected by and hosted on G2.com.

I like whatfix because of its various ways to increase user experience . The whatfix vendoe is very helpful and available always on time. There are more ways that whatfix cab be more better in terms of communication Review collected by and hosted on G2.com.

No reasons of disliking it. The whatfix is doing well in their own terms, no reason to mention . The communication will be the better way, as the whatfix vendor is not having particuar individual. So we found a little bit problematic to reach to them directly. Review collected by and hosted on G2.com.