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Whatfix Review
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358 Whatfix Reviews
Overall Review Sentiment for Whatfix
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The functions are very easy to implement and the dashboard makes it easy for me to see which content is in Draft,Ready and Production. Review collected by and hosted on G2.com.
I wish WhatFix had a chatbox function that we can use to communicate with our partners on real time. Review collected by and hosted on G2.com.
Easy to use, no coding needed. Seamless integration with our own applications. Ability to export flows to various formats. Multi-language support. The analytics part seems to be very powerful to provide insights into what users are doing and what content they are looking for. Review collected by and hosted on G2.com.
I did not see any downsides to using Whatfix. Of course, as with any platform, it could be improved. I would like to see simple things added such as the ability to filter content based on the type. To be able to group or move content to folders, as this might help with content maintenance. Review collected by and hosted on G2.com.
Whatfix has a lot of features and options that make it easy for clients to navigate through any process on a site. The customer service is top-notch and they add new features frequently. Review collected by and hosted on G2.com.
It can be hard to keep track of all the new features and remember how to set up each one; however, the customer service is great. I've always been able to get the help I need through my CSM. They also have Whatfix university and a forum that are good resources too. Review collected by and hosted on G2.com.
1. Conversion of the workflows to PDFs, videos, and other formats.
2. Whatfix Mirror Review collected by and hosted on G2.com.
The usage of elaborate content is restricted while creating workflows, so the user will have to look into other self-help content if more information is required to perform a task. Review collected by and hosted on G2.com.
creating content is easy and the support we've received is top-notch. I like the new set up of Draft, Ready, and Production. That is nice. Review collected by and hosted on G2.com.
understanding collections is a little difficult and I would like a better way to organize things that I'm working on . Review collected by and hosted on G2.com.
Whatfix as a DAP has helped improve our products' usability and user experience. The Whatfix team has proactively provided us with good-quality training and resolved our issues and doubts. Review collected by and hosted on G2.com.
Switching between Whatfix dashboard and Whatfix studio. Review collected by and hosted on G2.com.
Whatfix listens to its customers and strives to develop the application for the new challenges of its customers. Working with Whatfix means open communication between the support team, product managers, and other stakeholders interested in improving and adapting Whatfix according to the use cases (among them: training, access to support and change announcements on time, 24/7. Review collected by and hosted on G2.com.
Although the product is growing, more customization options for new enhancements or features are needed. The ability to customize the font, colours, and text, among others, is essential and depends on how quickly these new enhancements are implemented. Review collected by and hosted on G2.com.
The entire Whatfix experience has been a seamless one, from sales all the way through the initial launch the Whatfix team has been there every step of the way helping us to reach the full potential of Whatfix. The product is intuitive and extremely powerful, we're looking forward to expanding the use of the product and reaping the benefits. Review collected by and hosted on G2.com.
So far we've encountered very few if any, issues while using the Whatfix product. Our experience has been extremely positive. Any feedback that we do have, Whatfix quickly responds and adapts, continually improving their service. Review collected by and hosted on G2.com.
Whatfix is true to it title. It's enablement structure is well structured and perceived by our users. Also from a creating perspective it proves well to provide ease in understanding the system and working along the process. Review collected by and hosted on G2.com.
Nothing as such which could fill the bucket of dislike. I would be more happy and wish to see if Whatfix could offer more customisation options including more varieties of enablement journeys. Review collected by and hosted on G2.com.
