Whatfix
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Whatfix
By Whatfix
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4.6 out of 5 stars
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Whatfix Reviews & Product Details - Page 12

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Whatfix Overview

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What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Details
Product Website
Discussions
Whatfix Community
Languages Supported
German, English, French, Korean, Spanish, Chinese (Simplified)
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Product Description

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

How do you position yourself against your competitors?

The guides created with Whatfix automatically get converted to different formats (like slideshows, videos, articles) to be embedded across various user touch-points. Great value at a bare minimum price, compared to competitors.

Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Description

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Abhishek Y.
AY
Overview Provided by:
Abhishek Yadav

Recent Whatfix Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Delivered exactly as advertised with excellent customer service"
Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prior...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Whatfix's seemingly endless abilities and customizations will be a major help to our customers."
The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out an...
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JM
Jason M.Mid-Market (51-1000 emp.)
3.5 out of 5
"Solid product and excellent service"
The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues.
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Whatfix Media

Whatfix Demo - In-App Guidance
Whatfix's interactive Flows walk users step-by-step through critical application features, tasks, and workflows, providing role-based context to users. Welcome new users with Pop-Ups that trigger in-app guided experiences.
Whatfix Demo - Self Help
Provide a contextual, searchable self-help wiki for end-users that includes a collection of guided flows, links, and connects to your knowledge repositories like SOPs, LMS courses, training documents, company policies, and more. Users can search for any query that have with Self Help's search fun...
Whatfix Demo - Guidance Analytics
Whatfix Guidance Analytics: View user and usage data to understand the effectiveness of your in-app content. Gather insights such as how users engage with your walkthroughs, the most searched questions in Self Help, Task List completion rates, and more.
Whatfix Demo - No-Code Content Creation
Create in-app guidance and walkthroughs with Whatfix's no-code editor and deliver contextual, branded learning and performance support to your application users - from customers, employees, vendors, or any type of user.
Whatfix Demo - Surveys
Collect feedback from your end-users with in-app surveys to collect qualitative feedback like NPS, bug reports, new feature requests, post-training feedback, change feedback, and more. Understand how users engage with your in-app surveys with in-depth analytics and integrate with GSheets to remov...
Whatfix Demo - Segment Your Audience
Intelligent Segmentation to automatically contextualised walkthroughs based on a user and their location in the application, without needing to configure complex rules
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Video Reviews

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358 Whatfix Reviews

4.6 out of 5
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358 Whatfix Reviews
4.6 out of 5
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Whatfix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatfixQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
TI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Whatfix?

The many features/functions that is offers. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There is nothing I can think of that I dislike. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

More concise communication with customers Review collected by and hosted on G2.com.

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Response from Roxana Safranek of Whatfix
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Thank you for your feedback on Whatfix!

We're delighted to hear you are taking advantage of our platform's many features and functions and, as a result, are providing more concise communications with your customers.

Please don't hesitate to reach out if you have more insights or need further assistance. Your success with Whatfix is important to us!

Your Whatfix Team

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Verified User in Logistics and Supply Chain
AL
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

I love all the widgets and the constant development of the tool. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Mobile limitations. They user actions cost more. The system outages, bugs and glitches we encounter. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix is helping to solve knowledge retention issues with our end users. By provide self help uses can accurately complete processes. Review collected by and hosted on G2.com.

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Response from Roxana Safranek of Whatfix
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Thank you for taking the time to leave us a review. We're happy to hear our product functionality is supporting your strategic success. Since we closely align our product roadmap and innovation with our customers' needs and best practices, we encourage you to continue providing feedback through your CSM and the Whatfix community.

We work hard to avoid outages/bugs as we evolve our technology, and we never like to hear when there has been an issue. As such, I trust your CSM and our support team are attentive, but if you have any suggestions for areas of improvement, please send them to our team.

Thank you for being a Whatfix customer!

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VK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Customer Service and Certification Courses Materials Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Switching between Whatfix dashboard and Whatfix studio. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix helps us in providing instructions and information to our customers without them having to search for a link to the required document on a SharePoint site or in an online help that opens in a new window. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
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Hello Vinod,

Thank you so much for the 5-star rating! At the core of our functioning, our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly customerdelight@whatfix.com

Regards,

Ashish

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Dor L.
DL
Data operations team leader
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Response time for any problem is fast, and everyone in all departments is very service oriented, friendly and willing to go the extra mile.

Releasing new features often makes a great effort to keep their product better and smoother. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

For a request for a feature inside the Whatfix dashboard to be developed, it needs to get requested by enough clients to be prioritized. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We use Whatfix for our training program on top of our app for employees, data analysis on use cases of our employees and how to deliver better experience for them, and move forward knowledge and messaging based on specific users. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
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Hello Dor,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on them.

Regards,

Ashish

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SL
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Easy and very intuitive . The Videos incl. Voiceover are Stunning. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There is really not much what I dont like. Only the Support approach cloud be s bit more individual. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Onboarding New People or make complex System Handling easy via Videos and Flows. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hello Swen,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on them.

Regards,

Ashish

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MB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

I loved the onboarding process. I felt supported. The steps of the project were clear, and the schedule was respected. The team was always available and responsive to any issue we had. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The only downside is that Whatfix is a brilliant and complex tool. In my opinion, you must be prepared to learn a lot of content and have some skills/ knowledge in web development. Hopefully, their team was there to support me! Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Reducing the time of onboarding new employees and improve digital adoption in our experience users/ employees. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hello Marie-Eve,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on them.

Regards,

Ashish

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Verified User in Health, Wellness and Fitness
TH
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Whatfix team provides amazing customer engagement. Your success is their success and this philosophy makes them better than any DAP platoform out there. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Flows for mobile app is a challenge. Since we have users using mobile application, it will be helpful to have Whatfix on mobile. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

There were two things as a Product team we were struggling with. One is product adoption and other one is understanding user behavior on new features. We have built our initla flows using platform and are already seeing some improvement in a problem we are trying to solve. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hello,

Thank you for your review! At the core of our functioning, our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly customerdelight@whatfix.com

Thank you once again for your positive review!

Best,

Ashish Ninan

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Phuong-Hien N.
PN
HR Executive Business Partner
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

guidelines are visualized. it makes it easy for users to follow step by step Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Screen size is not consistent on different resolutions & just fit with Google Chrome Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

It helps to provide the live instructions including the process, principle & key notes for end user Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hello Phuong-Hien,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on them. We will look into your feedback on how we can improve your experience and will get back to you shortly.

Regards,

Ashish

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Verified User in Manufacturing
AM
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Super easy to use and workflows are straightforward to configure. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Well, since there is a minimum character requirement, i'm just writing but there's NONE. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix is helping us with regards to the adoption of our new HCM platform. Review collected by and hosted on G2.com.

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Response from Roxana Safranek of Whatfix
Editedit

Thank you for your kind words. We're happy you find the platform intuitive and easy to use and that it addresses your new HCM adoption needs.

We appreciate your partnership and are here to help as you expand your Whatfix use cases.

Your Whatfix Team.

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Penelope G.
PG
Functional Manager IT Applications - Salesforce Project Manager, Global Bioscience
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Whatfix?

Whatfix makes it easy and fast to create end-user documentation and deliver it to them in dynamic ways. Ultimately, this saves both the system administrator and the end-user time and improves the user experience dramatically. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

There is nothing I dislike about Whatfix, but you will only get out what you put in, you must make the effort to learn the platform to become a great content creator. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix reduces end-user help tickets submitted to the system administrator team, reduces time needed to create and update end-user documentation and help resources, reduces frustration for end-users by giving them a place to access 24/7 answers to how to complete processes and use the system, and ultimately allows the admins to focus more time and effort on improving and delivering solutions that move the business forward. Review collected by and hosted on G2.com.

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Response from Ashish Ninan of Whatfix
Editedit

Hello Penelope,

Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them.

Regards,

Ashish

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