Video Reviews
Whatfix Review
Using Whatfix in our online portals
366 out of 367 Total Reviews for Whatfix
Overall Review Sentiment for Whatfix
Log in to view review sentiment.
Support accessibility, responsiveness, and detail.
Proactive product design practices (they actually reach out to customers to get feedback before they develop or enhance features).
Knowledgebase integration feature.
Access to Whatfix-user community. Review collected by and hosted on G2.com.
Admin user experience was not very intuitive for me. Review collected by and hosted on G2.com.
The whatfix web extension is an valuable tool to build and test content outside of a content managment system. Whatfix also has a comprehension learn platform with users can self learn the tools features at their own pace. Review collected by and hosted on G2.com.
Like alot of software companies, I wish there was more insight and direction on the implementation and discovery process. Having a clear understanding on what is expected & deliverables. Review collected by and hosted on G2.com.
From back-office engineers to Customer Sucess Managers and the daily front-line technical support team, everyone I work with is dedicated to making the system work, and us successful. We chose Whatfix as the platform with the capabilities we needed, the lowest learning curve, and the quickest implementation. Their team was with us on day 1 and has been there to support us ever since. As a company, Whatfix is extremely receptive to our feedback and uses it to evolve and improve its product line with every release. I couldn't ask for a better partnership in the digital adoption process. Review collected by and hosted on G2.com.
We use a very complex customized business system, highly adapted to our customers. To be effective, Whatfix has been required to create a customized system to meet our needs. This naturally creates bugs that must be worked through. However, their willingness to meet us where we are, discover what's required in our solution strategy, and build it, is what makes them a great company to work with. Review collected by and hosted on G2.com.
I like that we can meet our end-users where they are at and we can address their concerns live in our Salesforce application making their support needs on-demand. Review collected by and hosted on G2.com.
The product and analytics can sometimes be very frustrating. It is not always intuitive, support's solution often requires CSS which we were told was not necessary to know to use and sometimes the flows will randomly break. I also wish there was an accurate way of knowing how many of our users have downloaded the browser extension. Review collected by and hosted on G2.com.
The ease of change.
Often maiking a production facing change can be cumpbersome involving other team member's time and efforts. With Whatfix I make the change myself. No Coding. No Waiting. Review collected by and hosted on G2.com.
I have to really think on this one....Perhaps, the inability to have SmartTips as a Searchable item in the Self Help Widget. Review collected by and hosted on G2.com.
Managed services are very responsive. Love the fact we get a dedicated account rep and tech lead as opposed to other companies that rotate a variety of people on and off where context is lost. Review collected by and hosted on G2.com.
No large complaints. Everything works as intended Review collected by and hosted on G2.com.
Easy to setup and implement on your site, Whatfix has a comprehensive set of features available including interactive tours, popups, beacons and surveys. It also offers a fantastic range of analytics tools that provide valuable insights into user behavior and engagement. This makes it very effective for user onboarding and training our users on our system with minimal intervention. Overall, Whatfix streamlines our onboarding process, making it easier to guide users and track their progress. Review collected by and hosted on G2.com.
Whatfix offers so much functionality that it can be difficult to navigate and fully utilize all the available tools. Additionally, having two different analytics dashboards can add to this confusion, making it harder to consolidate and interpret the data efficiently. It may be beneficial if the interface were streamlined to simplify the user experience and reduce the learning curve. Review collected by and hosted on G2.com.
