Whatfix Reviews & Product Details

Very easy to configure content, add other content writers and quick implementation. Whatfix has a easy to understand training sessions and written instructions. Whatfix has eliminated the need for me to write end user job aids and email communication, using Whatfix for all the end user communication and system awareness. The customer support is attentive and timely, helping when needed in a timely fashion. Review collected by and hosted on G2.com.

N/A. Need more user conferences in NJ area. Review collected by and hosted on G2.com.

- We are able to segregate content by role tags, allowing us to push the right content to the intended end users.

- The ability to preview flows and make adjustments as you go is great.

- They are always bringing out new features and improvements.

- They implement quarterly check in meetings.

- Their support team is attentive

- There are various content pieces that you can add.

- Their onboarding is throurough. Review collected by and hosted on G2.com.

- Unable to filter reports based on a year period.

- Now and then we struggle with flows not working due to specific elements that had been selected.

- Have struggled with flow branching but this may be a user issue. Review collected by and hosted on G2.com.

Whatfix has been a game-changer for our organization’s digital adoption strategy. The platform’s guided walkthroughs and on-demand help have empowered our employees to navigate complex systems confidently. We use for our HRIS, ERP, and a few other applications that regularly experience user confusion. The flexibility of Whatfix to create detailed, step-by-step flows has made training and onboarding seamless.

The customization options allow us to tailor content to specific user groups, improving our support and engagement efforts significantly. The analytics dashboard provides valuable insights into user behavior, which helps us continually optimize our content. The support from the Whatfix team has been excellent as well—they are responsive and proactive in helping us achieve our goals. From the very beginning, we have had a white glove treatment/approach to support, and we can't speak highly enough about our experience!

Whatfix is an invaluable tool that has reduced our support requests and made complex tools accessible across all levels of our organization. We highly recommend it to any team looking to improve user adoption and reduce training costs! Review collected by and hosted on G2.com.

There is a learning curve to the platform, and sometimes there are nuances to ensuring the content works right for each page. The team has been helpful with resolving any issues in a timely manner. Review collected by and hosted on G2.com.

Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised!

Our CSM always prioritizes our business needs and is willing to go above and beyond to provide us with solutions that work with us. This includes the prompt return of emails and phone calls, solution oriented customer service, and willingness to escalate any issues that we're encountering until they are promptly and satisfactorily resolved. Review collected by and hosted on G2.com.

Flows sometimes timeout. This is a limitation of the technology and often user error. However, it is hard to tell via analytics whether or not it is user error or another reason. This is something that Whatfix is actively addressing. Review collected by and hosted on G2.com.

I truly appreciate the proactive attitude and strong support from the Whatfix product team and Customer Success Manager. Additionally, the Whatfix DAA delivers exceptional quality work. I also find the clear reporting available in Whatfix Analytics very useful, along with the smooth process for modifying content and adjusting features—especially for platforms like SAP S/4HANA. It was easy to implement the product across different instances of our company Review collected by and hosted on G2.com.

For our company, the most difficult part was the administration—ensuring that the sales orders accurately reflected the agreements and that invoices were properly aligned. It required a lot of double-checking. However, after a few sessions with the Customer Success Manager, we were able to resolve these issues smoothly. Review collected by and hosted on G2.com.

The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out and see the benefits to our customers. Whatfix support is also amazing in their response time and responses. Review collected by and hosted on G2.com.

It will take some time to build up all the content that we need but that's to be expected with something like this. Also, some of the different customizations and element selections require more than a basic level of knowledge with Javascript/CSS selectors and such which can be difficult to learn on your own. Review collected by and hosted on G2.com.

Whatfix has been a game changer when helping to support the onboarding of new users to our platforms. We can easily set up task lists and flows to help guide new users through the platform with support. It gives our new users confidence as they master workflows.

The customer service at Whatfix is top-notch! I have worked with several individuals at Whatfix and they are truly there to help and support in any way they can. If you are willing to invest the time, you will not be disappointed with Whatfix! Review collected by and hosted on G2.com.

I can't really say this is a dislike, but there is a learning curve. However, Whatfix has a plethora of resources to help support you as you learn. I have done online courses and worked 1-on-1 with members of their to team to help me feel confident in my knowledge and use of Whatfix. Review collected by and hosted on G2.com.

From our first communication we've been greeted by professional and friendly Team Members from Whatfix. The step-by-step on-boarding process has enabled us to quickly learn and implement this tool into our Training Program. And our weekly touch base has allowed us to grow in Whatfix Knowledge and stay on track for our implementation. Review collected by and hosted on G2.com.

Everything has been great, there has been nothing negative about our experience. Review collected by and hosted on G2.com.

Overall, our company uses WhatFix for many things. Self-help, storing reference guides, pop-ups, user workflow assistance, etc., for our customers to use our product. It helps our customers better understand how to use our SaaS tool.

I recently used the WhatFix survey functionality to implement an NPS In-App survey for my company. There was a bit of a learning curve for me and a few tweaks we needed to make, but the survey was a success after testing well, and we are looking forward to using it again in the future. We did do some customization for our survey with their development team and she was really easy to work with and a great communicator.

Their customer success team and support live chat are exceptional. Review collected by and hosted on G2.com.

I cannot think of anything in particular I dislike. Review collected by and hosted on G2.com.

In our experience, Whatfix has been a huge time-saver. We no longer have to rely on our internal development teams or wait through lengthy development cycles—we can handle most tasks on our own. When we need custom publishing with logical steps or even JavaScript support, the Whatfix team is always there to help. Their expertise is impressive. I love how their support team goes above and beyond. They’re front-end geniuses and can assist with any challenge. Review collected by and hosted on G2.com.

There's nothing wrong with Whatfix—they're always improving their features and adding new ones to make things easier for us. Plus, our Customer Success Manager, Siddhart, is always checking in to see if we need anything. He quickly answers our questions and handles whatever we ask him. Review collected by and hosted on G2.com.