WellnessLiving Reviews & Product Details - Page 9

Hey Masha,

Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we do and you can always count on our support, day in, day out. There are certainly a lot of features in WellnessLiving because it's designed to be an all-in-one solution for all your business needs, from payments to scheduling and more. We're sorry to hear that it wasn't easy learning to use everything, our interface is designed to be as intuitive and easy-to-use as possible but we understand the learning curve is different for everyone and we provide our level of extensive support so if you ever have a question or inquiry you can always get an answer, right away. Please see our Community Forum, we build out enhancements and new features into the software based on customer feedback and we'd love to hear your thoughts on how we can improve: https://community.wellnessliving.com/page/home/

Alli Y. (Customer Advocate)

Hey Bob,

Thanks for the great review! We support thousands of businesses in so many different industries and our job is to make sure that your software is consistently easy for you and your clients to use. We're sorry to hear about some of the issues you've encountered lately. Unfortunately the last update release wasn't as smooth as we'd like and we're taking important measures to ensure the disruption doesn't occur again. Please also know that we are going full throttle to build feature requests coming from users such as yourself. Over these past few years alone we've added literally hundreds of individual features and enhancements, almost entirely coming from the customer request system with big examples such as Power Search, Message Center, auto-updating Client Groups among many, many others. We're continuing to move as fast as we can to build the amazing solutions being requested and I think you'll love to see what's in our coming updates!

Steven H. (Customer Advocate)

Hey Sarai,

Thank you for sharing that! WellnessLiving integrates everything from CRM to scheduling, online payments and more into one robust business management platform. In 2022 it’s crazy *not* to have an app and we love helping our customers take their business to the next level with their own custom branded apps! Having your clients download your app and see your studio brand on their phones is a really powerful way of building that connection to your clients so it’s like wherever they go, they’re taking a piece of your studio along with them. Features like push notifications, scheduling, and rewards increase engagement and help improve the client experience.

As a company, we’re just completely focused on our customers and to that end, we’re totally dependent on our passionate team members to deliver an amazing experience to everyone we work with. Matt is a shining bright example of that whole energy that runs through our team and we’re really glad you enjoyed working with him.

We're regularly adding new enhancements onto the app with our updates and our guiding voice is the feedback we receive from real businesses using our platform every day! We'd love to hear your thoughts on what we could do better and our Community Forum is the perfect place to do it, here's the link: https://community.wellnessliving.com/page/home/

We appreciate your kind words and we’re looking forward to helping your business grow, together! Thank you for choosing WellnessLiving.

Steven H. (Customer Advocate)

Thanks for the amazing review! We believe in the power of positive reinforcement and when we focus on your success as a business, it helps us succeed too. Continuous learning and improvement is a never-ending process that allows us to build our software into a more robust product with every update and we've only been able to do it with the help of amazing customers such as yourself. It's easy to get lost in the specifics of individual features, but the overarching goal for us has always been to make business management software easier to use. That tends to make things more efficient, it eliminates headaches and it gives you more of your time back every day to focus on doing what you love and running your business. We're looking forward to much more continued growth, together!

Natasha B. (Customer Advocate)

Hi Jane,

Thank you for the amazing review! At WellnessLiving we want to give you a 5-star experience from onboarding, to ease-of-use, to customer support - everything! Everything you need to run your business virtually is there when you sign in online or log into the app on your phone. The one thing you can count on in 2022 is that practically everyone's got a phone and we built a dedicated app to make it easier than ever for your clients to book classes, make purchases, receive notifications and stay connected to your business no matter where they are! Companies like Mindbody like to charge an arm and a leg for comparable software because they're used to being the only shop in town, so they keep upping their rates while acting like they're doing you a favor! WellnessLiving is here to give you an alternative solution at a far better value and with a support team passionate about what they do. Thank you for being part of the WellnessLiving family!

Steven H. (Customer Advocate)

Hey Mairien,

Thank you for your kind words. WellnessLiving is a software for businesses who want an all-in-one business management solution with one login, an elegant interface, and ease-of-use! All you need for full scheduling services is available to you, along with the ability to customize it to match your specific business needs! Everything from client management, online appointment booking, staff scheduling, automated reminders, reporting, and the list goes on! We've grown to where we are today thanks to our customers (yourself included), who have passionately guided us to adding the features that businesses need the most for their day-to-day and that enable them to get the most value out of our software. At WellnessLiving we put our heart into everything we do, and we're looking forward to our future working with your business, from software development to your next support call! Thanks again for the amazing review!

Tony M. (Customer Advocate)

Hi Laura,

Thank you for sharing your amazing experience. We are just so thankful to hear your because it is so central to our goal as a company, which is to make it easier to start, run and grow your business - even if that just means moving your business online! Our built -in automations handle so much of the day-to-day, and we added these specifically to save you time and make your life easier! What's great is that it's all on the cloud, so you know everything from attendance tracking, schedule updates - everything! - is kept synchronized in real-time, so there's no more need to spend time manually keeping track on a spreadsheet! Businesses often tell us their biggest surprise is how easy it was to set up their first online class, and our mobile app gives your instructors the power to easily run those virtual classes, on their own, no matter where they're located. We're super excited to be part of your story, and welcome to the WellnessLiving family!

Natasha B. (Customer Advocate)

Hi Jill,

Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of making the switch! Ease-of-use helps make it really easy for your employees and your clients to become accustomed to the new interface, although our Customer Support Team is keen on making sure you have all the support you need to be totally comfortable with the software. Every question or issue you need help with, we'll be there for you every step of the way. Again, thanks for your amazing review, and we are so thrilled our software and Customer Support Team have been able to make your life easier. Thank you for choosing WellnessLiving!

Tony M. (Customer Advocate)

Hey Lisa,

Thanks for the great review! WellnessLiving is the software you can depend on to run your business, day in, day out. A lot of the other platforms out there are much simpler and designed to do just one or two things well, so as you grow your business or run into different situations you begin to get into the work-arounds or even having to start looking at alternative platforms to do what you need. We know that as a studio owner you're going to be running into these situations all the time so we put a lot of development work into fleshing out our features and developing a true all-in-one solution to help save you time and headaches down the road. It costs us more to do things this way but in the long run it helps us and our customers succeed. We understand that learning to navigate a new software can be difficult at times, so please do not hesitate to contact our support team for any assistance. Thank you for choosing WellnessLiving!

Steven H. (Customer Advocate)

Hey Leanne,

Thanks for the amazing review. I just want to start off by saying congratulations on nearing the 3 year mark and we're ecstatic to be the software provider of choice for your business. The pandemic was such an enormous hurdle for studios everywhere and as soon as we saw the writing on the wall we knew we had to act, so in the span of a few months we built out a full set of tools to take practically an entire studio from in-person to virtual. It's really great that you had your clients already making a habit of going into your branded app, which would've helped you seamlessly add FitVID on Demand to your service offerings with just a few clicks. You can't always control the world around you, but part of being a business owner is definitely that ability to adapt and continuously chase your vision through all of the obstacles that life throws at you. We feel lucky to be part of your vision and business, and we're always doing everything we can to give you the tools to get where you're aiming for. Thanks for choosing WellnessLiving!

Christopher R. (Customer Advocate)