WellnessLiving Reviews & Product Details - Page 8

Hey Marybeth,

We appreciate the great review! When software plays such a critical role in your day-to-day operations, it’s important that you have a robust platform you can count on to effectively handle important tasks and consistently enhance the client experience. Our all-in-one solution has the tools you need to handle just about any part of your business, from scheduling to client management, payments and more. Interestingly enough, by so closely integrating these systems together we’ve actually been able to improve ease-of-use. And each layer of complexity we can eliminate helps your clients make more bookings, it helps your staff get more done in less time, and it helps boost your bottom line. By the way, we do have some reports that track revenue for classes, and I believe we’ll be able to get you the reporting data you’re looking for! Someone from our support team will be reaching out to help you pull that report. Thank you for choosing WellnessLiving!

Marina A. (Customer Advocate)

Hey Rui,

Thank you for taking the time to write us a review! When customers leave a review, we use this valuable feedback to improve as a company. We love our WellnessLiving community and truly take everything you say to heart, and our engineering team is hard at work implementing feature requests we're receiving on the forum. Because of all the support from customers like you, we are always aiming to take our software to new heights each and every day. Thank you for the review, and remember, we value your business and will continue to go above and beyond to help you thrive. Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Hey Bianca,

Thank you so much for sharing your recommendation! Personalized customer care really goes a long way and we're so happy that it's helped make your move to WellnessLiving a success. Customer care is all about diligence and keeping a close eye to detail, which helps us identify particular areas of the software important to your business's needs. That allows us to make proactive recommendations on things like your software configuration and client management, which in turn enables you to spend your time more productively. We're very passionate about customer care because we know that personal touch can mean hours of additional admin work hours saved or spent down the line. We're ecstatic to hear that you had an awesome experience working with Gordon, there's no telling how many studio owners he's helped over the past year alone with his amazing system knowledge. We'll let him know you gave him the shoutout! Thank you for choosing WellnessLiving.

Adam T. (Customer Advocate)

Hey Lauren,

Thanks for the amazing review! WellnessLiving is the perfect management software for yoga studios, big and small. It's important that the software is easy to use so that clients feel encouraged to make bookings or purchases online and to feel really engaged with your studio. It also reduces admin workload because clients are able to do more on their own instead of having to constantly ask staff for help. Ultimately, smoother operation means more money coming into your business! We're sorry to hear that you haven't found the staff app to be that useful. It features key areas like scheduling, online store and client management although because it's optimized for mobile, it doesn't have the full functionality of the backend on the site. Please see our Community Forum to let us know specifically which features you'd want to see added to the app, it might be something we add in the near future! https://community.wellnessliving.com/page/home/

Sarah M. (Customer Advocate

Hey Lisa,

Thank you so much for the great review! Our overarching goal at WellnessLiving is to help your business succeed using our software, and we like to show you how much we care with amazing customer service. That means employing the most knowledgeable and passionate people in the industry in all our departments from onboarding to support (and many others!), so that you feel fully supported at every step of the way. When you succeed, we succeed - it’s as simple as that – so we’ll do everything in our power to help you get where you’re aiming for. Thank you for choosing WellnessLiving!

Marina A. (Customer Advocate)

Hi Annalize,

Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)!

You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity.

When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving!

Jenny P. (Customer Advocate)

Thanks for the review, Jessica!

We're absolutely thrilled to hear how much WellnessLiving has positively impacted your business, and we're so grateful that you chose us after your experience with Mindbody. It's wonderful to know that our platform's ease of use, both for you and your customers, has made a significant difference in your day-to-day operations.

It sounds like our check-in process and the variety of reports available have been especially beneficial for you. We understand the importance of these features in making a business run smoothly and efficiently, and we're glad they're helping you give your best to your clients.

We also acknowledge that diving into the owner/business side of things can be a bit overwhelming at first, especially with all the new terminology. But as you've noticed, it gets easier with time. To support you further, our Customer Solutions Team is always here to assist. Plus, we offer community-driven platforms like our Knowledge Base with instructional articles and our Community Forum where you can ask questions, view our product roadmap, and find more answers. You can explore these resources here:

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Remember, our team at support@wellnessliving.com is just an email away whenever you need any assistance or have any queries. We're here to ensure that you continue to thrive in your business.

Thank you once again for your kind words and for being a part of the WellnessLiving community. We're excited to continue supporting you in achieving your business dreams.

Warm regards,

Steven S. (Customer Advocate)

Hey Tanya,

Thanks for the amazing review! It's awesome to hear that WellnessLiving has helped you spend less time on admin work, and enabled clients to make bookings and purchases on their own through the software. As they say, time is money, and with the right tools you are definitely saving on both. What's even more amazing is how simple a lot of these tools are. For instance, with the automated schedule reminders you only need to set them up once and then you can be sure clients are automatically being sent notifications with the details to their upcoming bookings. That helps cut down on the rate of no-shows which in turn, helps cut down on time spent by staff chasing down those customers and filling empty spaces on the calendar. The magic of WellnessLiving is in all the various little ways that you can use the software to boost your team's productivity and get so much more done with your day. Thank you for choosing WellnessLiving!

Alli Y. (Customer Advocate)

Hey Nicole,

Thanks for the AWESOME review! We often hear from our customers that WellnessLiving is pretty easy to use for both staff and clients alike. It's probably because our software is pretty new and also because we made ease-of-use a special priority (having come from some older platforms where that seems to have been more of a secondary consideration)! On behalf of Customer Support we'd like to say thanks for your boundless positivity and we can truly say that the feeling is mutual! At WellnessLiving we're all about putting our heart into everything we do because it helps us do a better job serving the businesses we work with every day and because we care about making a difference in the way businesses use software to grow and establish connections with their clients. We are really happy you are taking advantage of FitVID on-demand video at your studio to adapt into the post-COVID era and open new revenue streams, virtually! We're really glad to be working with you and we're looking forward to the next time you call or email Support. Thank you for being part of the WellnessLiving family!

Aiden P. (Customer Advocate)

Hi,

We're really sorry for your poor experience. Our mission at WellnessLiving is to provide the very best in business management software by focusing entirely on your success as our customer through features, pricing, and most importantly, support. We're grown to the company we are today by always listening to our customers and continuously working on improving wherever possible. I'd really like to get in touch to obtain more information about your experience so that I can help our company improve, and to make this wrong, a right. I sent you an email, if you could please respond or alternatively please call me on 1-888-668-7728 whenever you're available and I will personally see to it that this is fixed, right away.

Natasha B. (Customer Advocate)