WellnessLiving Reviews & Product Details - Page 7

Hi Lori,

Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving.

Susan A. (Customer Advocate)

Hey Kelly,

Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together!

Aiden P. (Customer Advocate)

Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it’s customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It’s all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That’s why we’re here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving.

Christopher R. (Customer Advocate)

Hey Karen,

We appreciate the kind words. We're all about customer support, we're always here for you and you can count on top tier assistance with the software whenever you need it. Our agents can help you with any part of the software so please don't hesitate to reach out even if you'd like tips or recommendations on how to best use the system for your business, for instance with our rewards tab, forms or the automated marketing system.

I see that you also have some feedback on software navigability. We love feedback and we'd love to hear on any specific ways we could potentially help make your software experience better. We're updating our software regularly and we are adding many improvements based on what customers are saying. I'm adding a link to our Community Forum below which is the perfect place to share your thoughts and to view projects on our roadmap.

Thank you for choosing WellnessLiving!

Natalie I. (Customer Advocate)

Hey William,

Thanks for the great review! At WellnessLiving, we're all about customer support and we do everything we can to help you succeed on our software. Our support team is always just one phone call away if there are ever any questions or issues with your account. It can be hard to predict those moments but they happen, minutes count, and you can be confident you have help when you need it. We're disappointed to hear that you've had hiccups with billing but we'd really like to find out what happened so that we fully address it and give you the full 5-star experience. Someone from our team will be reaching out to help you get this fixed right away.

Christopher R. (Customer Advocate)

Hey Keisha,

Thanks for the great review! It's awesome to hear that your clients and staff members have found WellnessLiving easy-to-use. When software is easy-to-use, that means clients are making more bookings, you have more sales coming in, and you're simultaneously cutting back on admin/staff workload. We also have a big support team to help ensure all of our customers have access to top-notch assistance anytime they need it. Our customers are always requesting new features, integrations and enhancements and our development team is working hard to get as many of these requests built in each of our regular updates. It sounds like you have some great suggestions and we'd love to get in touch with you on our Community Forum. We're using it to track our customer requests and it's the perfect place for us to find out more about what you had in mind, and for us to keep you posted on the status of individual topics. Thank you for choosing WellnessLiving!

Alli Y. (Customer Advocate)

Hey Andrea,

Thanks for the amazing review! If our software is easy for you to use and it helps make your life easier as a business owner, then that makes us happy. Our co-founders Len and Sasha used to be Mindbody users at their own business, and it sort of had the opposite effect - there were issues, there wasn't much support, and the price kept going up! The problem was that there weren't any robust alternatives on the market, and that's where WellnessLiving was born. Over the years we've added a huge set of powerful features, we're continuing to enhance our software with each update release (based on what our customers have been requesting!) and most importantly, we operate with a complete emphasis on supporting our customers. We love helping businesses find amazing solutions for growing and enhancing their client experience, and we're glad you enjoyed working with our business coaches! Thank you for choosing WellnessLiving.

Aiden P. (Customer Advocate)

Hey Colleen,

Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have everything under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!

Susan A. (Customer Advocate)

Hi Brittnie,

Thanks for the great review! WellnessLiving is perfect for small yoga studios. We make it simple to run your business, save valuable time on your day-to-day and help fill your classes through the power of software. Ease-of-use and powerful tools like rewards help encourage your clients to book more often, and we also have advanced reporting features so you can keep a close eye on what's going on and to capitalize on important statistics like your sales and attendance figures. We want to help every business grow and whenever you need our help, our Customer Support Team is there for you. It makes us really happy to hear that you were able to get the help you needed from our team, because we know what it can feel like as a small business owner when there's a lot on your shoulders and you just need that expert advice to help with your question and give you that peace of mind. Thank you for choosing WellnessLiving!

Susan A. (Customer Advocate)

Hey Anthony,

Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile client app to make it really easy for them to check their account, watch videos and make bookings. We're in this for the long haul and it's really important to us that your business is fully equipped to succeed. Please don't hesitate to contact our support team any time you need assistance, and likewise to tell us on our Community Forum about the features or enhancements you'd like to see added to the software in our coming updates. We thank you for choosing WellnessLiving and we're looking forward to our continued success, together!

Susan A. (Customer Advocate)