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WellnessLiving Reviews & Product Details - Page 4

WellnessLiving Overview

What is WellnessLiving?

WellnessLiving is the fastest-growing, all-in-one business management software for the fitness and wellness industry. Trusted by over 5,000 business owners and more than 15 million users worldwide, WellnessLiving is the only software you need to manage and grow your business. It's affordable, reliable, easy to use, and offers all the tools and mobile apps you need to attract, convert, and retain more clients.

WellnessLiving Details
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Product Description

WellnessLiving offers innovative business tools and features to remove friction and foster lasting relationships with prospects and clients. It's the perfect solution to streamline booking and payments, analyze business data, and communicate with clients via automated marketing, 2-way SMS, and a custom branded app. You can easily increase referrals with built-in rewards, request and track client reviews, and integrate with QuickBooks Online, ClassPass, Gympass, Reserve with Google, and more, all on one convenient platform.

How do you position yourself against your competitors?

WellnessLiving offers a complete solution to manage your business and streamline growth, at a fraction of the cost of its competitors. We check all the boxes:

- An intuitive, simple, and easy-to-use interface to save you time and create a smoother workflow.

- Easy data migration. We convert all your client data and import it into WellnessLiving—seamlessly.

- 24/7 customer support. We’re here whenever you need us.

- White Glove Onboarding. We partner every new customer with an Onboarding Specialist who will ensure you and your team are set up for success.

- Huge monthly savings! Customers report annual savings of up to $5,000.


Seller Details
Year Founded
2012
HQ Location
Thornhill, Ontario
Twitter
@WL_software
262 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®
Description

Our powerful business management software is trusted by thousands of spas, salons, fitness and yoga studios across North America. Our cloud based software features real-time appointment and class scheduling, point of sale, email and SMS marketing, customer review management, rewards program and a client mobile app experience that is second to none. Our mission is to provide the wellness industry with the most comprehensive tool set available to better manage their existing clients while helping them grow their business.


WL
Overview Provided by:

Recent WellnessLiving Reviews

Nico E.
NE
Nico E.Small-Business (50 or fewer emp.)
5.0 out of 5
"White glove expirence"
Setup and migration they were therewith me every step of the way
Susan C.
SC
Susan C.Small-Business (50 or fewer emp.)
5.0 out of 5
"front desk experience is high"
I check people in at the front desk of a yoga studio so I have to have great software.. I love Wellness Living both as a customer and as a checker ...
Natalie S.
NS
Natalie S.Mid-Market (51-1000 emp.)
5.0 out of 5
"WellessLiving 10/10 Platform"
Ease of use. Always getting updated and new features. Customer support is always available and helpful. Implementation was the easiest we've experi...
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WellnessLiving Media

WellnessLiving Demo - Powerful Mobile Applications
Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
WellnessLiving Demo - Multiple Ways to Book
Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
WellnessLiving Demo - Client & Studio Management
Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.
WellnessLiving Demo - Build Your Presence
Showcase your business with an easy-to-use custom website.
WellnessLiving Demo - Go Virtual
Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
WellnessLiving Demo - Built-in Rewards & Marketing Suite
Create excitement among your clientele by introducing some friendly competition and boosting retention with our fully integrated rewards program.
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Video Reviews

158 WellnessLiving Reviews

4.5 out of 5
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158 WellnessLiving Reviews
4.5 out of 5
158 WellnessLiving Reviews
4.5 out of 5

WellnessLiving Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WellnessLivingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WellnessLiving?

Wellness Living has been an awesome platform to use. Very user friendly. It can do almost anything I need it to do for my business and clients. The customer service is very responsive and helpful as well! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Sometimes customer service can give me responses that are not helpful/repetitive Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

it is user friendly and cheaper than mindbody Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Thank you for your great review! We’re so glad to hear that you’ve found WellnessLiving to be affordable, user-friendly, and that our customer service has been helpful. It’s fantastic that the software is working well for you overall!

We truly appreciate your feedback about the card payment functionality and the time needed to adjust to updates. We’re continuously working to improve the system to ensure smoother experiences, and your insights are valuable as we continue to refine our platform.

Please don’t hesitate to reach out to us at support@wellnessliving.com if you have any further concerns or need assistance. We're here to help! Best regards, Benjamin K.

RD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

Easy to implement and configure

Intuitive to use, both back-end and client interface

Robust functionality

Excellent customer service

Customer and business reporting is easy to use and customizable Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Subscription rate increases

Some basic functionality requires upgraded plan Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

We use WellnessLiving to schedule clients into classes and appointments, take payment, track attendance, assign staff, determine payroll, manage client relationships. In short, we use it in the most critical areas of running our business. We have found it intuitive to configure and use, allowing us to focus on delivering the best experience for our students. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Dear Ruth,

Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you're enjoying our platform and that it's been instrumental in streamlining your business operations.

We're delighted to know that you find our software easy to implement and configure. Making your experience as seamless as possible is always our top priority. From the back-end management to the client interface, we've designed WellnessLiving to be intuitive and user-friendly, ensuring that both you and your clients have a smooth experience.

It's fantastic to hear that you appreciate the robust functionality of our platform. We've put a lot of effort into ensuring that WellnessLiving offers a comprehensive suite of features to meet the diverse needs of businesses like yours.

Of course, we're especially proud to hear that you've had a positive experience with our customer service team. Providing excellent support is something we take very seriously, and we're always here to help whenever you need assistance. Whether you have questions, encounter any issues, or just need guidance, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. Leave a voicemail if needed, and we'll get back to you promptly to ensure your experience remains nothing short of exceptional.

We appreciate your feedback regarding subscription rate increases and some basic functionality requiring an upgraded plan. Your input is invaluable to us as we continually strive to improve our services and offerings. Rest assured, we're constantly evaluating our pricing structure and feature sets to ensure that we strike the right balance between value and accessibility for our customers.

We're thrilled that WellnessLiving has been able to address your needs effectively, from scheduling clients to managing payroll and everything in between. Knowing that our platform allows you to focus on delivering the best experience for your students is incredibly rewarding for us.

Thank you for choosing WellnessLiving. We're honored to be a part of your business journey, and we look forward to continuing to support you every step of the way. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Warm Regards,

Anthony S (Marketing Specialist)

Chelsea R.
CR
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

Love the easy to use app for client bookings and huge amount of reporting capabilities! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

At times it was difficult to get assistance with some issues. I liked when I could call someone and discuss the issue, it's harder being all online now. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

Biggest issue it solved for us is the ability for parents to book their children into services all via the one app, this was great! Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey Chelsea,

We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. Our team is committed to delivering an all-in-one solution that simplifies bookings and provides deep insights through advanced reporting.

Our online support is designed to be fast and efficient, we understand the importance of personal interaction. Rest assured, our 24/7 customer support is always available through live chat, email, and phone to assist you. We’re constantly refining our support channels to ensure timely and effective help.

Many of our customers love that they have the ability to book their children into services via the app! Our system is designed to streamline bookings and enhance the client experience, empowering your business to thrive.

Warm regards,

Anthony S (Customer Advocate)

Colleen Michelle M.
CM
Yoga Teacher Training School YTT 200 and YTT 300
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

I am a fan. The Yoga Loft has been using WL for 4 years. They host our website in additional to the business operations of our yoga studio. The system is absolutely usable for me and the staff. The customer service is supportive and kind and quick. I am forever grateful for the help. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

I have no downsides. I am happy with the product and the support. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

The software runs my business. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey Colleen Michelle!

Thank you so much for your review! After four years, it’s clear that WellnessLiving remains the premier choice for powering your yoga studio’s website and business operations. We’re thrilled to hear how our platform’s usability, our dedicated customer support team, and our specialized Presence website service have helped you grow and scale your business.

At WellnessLiving, we take pride in being recognized as the best yoga studio software in the industry. We stand apart from competitors like Mindbody by offering more affordable pricing, reliable software, 24/7 support, and targeted tools like SEO-optimized websites that enhance your studio’s online presence and effectiveness.

Your satisfaction drives us to continually improve and deliver the highest quality service to the yoga community. Thank you for being a valued member of WellnessLiving, and we look forward to supporting the Yoga Loft for many more successful years!

All the best,

Anthony S (Customer Advocate)

JC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

The management of an entire family (specifically youth) with one email was the main reason for switching to WL 5 years ago. No other CRM platform offered this feature.

Since then, I am happy to say that my experience with WL has continued to be impressive. From onboarding to onboarding to implementation and support they continue to set a standard that I yet to hear anyone one else offers. This ultimately provides me with an ROI that validates my decision to come on board and remain their customer. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

As with any successful business there is growth and this sometimes negatively impacts some areas that otherwise were running effeciently. I used to be able to speak to someone on the very attempt. That has been slipped a little to 2-3 attempts, which sometimes forces me to leave a message and await a follow up call from a representative. However, I am happy to say that i usually receive a support response within 24 hours. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

Onboarding, POS, scheduling, and management of my business. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey John,

We wanted to extend our heartfelt thanks for your glowing review of WellnessLiving. It's wonderful to hear that you find our platform the perfect fit for your industry, specifically the youth training market. Your appreciation means the world to us!

We're grateful that you made the switch to WellnessLiving five years ago, and we're thrilled to have you as a valued customer. Right from the start, we aim to help business owners like yourself thrive. Whether it's onboarding, data migration, or providing top-notch support, we're committed to setting the standard and ensuring your success.

It's fantastic to know that you've found our platform impressive with scheduling, point of sale, and client management tools, and that it continues to provide a solid ROI for your business. Your trust in us is greatly appreciated.

Regarding your concerns about response time, we apologize for any delays you may have experienced. Your feedback is crucial to us, and we're actively working on improving our response times. In the meantime, if you ever need assistance, please don't hesitate to call and leave a voicemail, as you've been doing. Additionally, you can send an email to support@wellnessliving.com with a detailed description of your concern, and our team will work to address it promptly.

Community is essential to us, and we encourage you to explore our community-driven platforms. You can find instructional articles in our Knowledge Base and participate in discussions, provide feedback, and request new features in our Community Forum. I’ve included the links to each platform below.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Once again, thank you for your wonderful review and your trust in WellnessLiving. We look forward to continuing to serve you and meet your business needs.

Laura W. (Customer Advocate)

LB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

The price point is the best thing about this software management for the many features it offers to help me with my business. The website management, FitVid and FitLive, email marketing, and white label app are some of my favorite features. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Occasionally there is an issue that will be difficult to resolve which is always frustrating. However, a representative will keep in touch with me with continual updates until there is a resolution. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

Wellness Living is constantly upgrading their services. I recently switched to their Presence website hosting which has streamlined my business. I also have a designated business consultant that checks in with me to analyze my business and see where wellness can help me even more. Any additional assistance I need in implementing these features are offered and followed up to be sure I am making progress. There are monthly webinars with the latest updates and additional add ins available. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey Lacey,

Thank you for choosing WellnessLiving as your business management solution, and for sharing your wonderful feedback.

We're thrilled to hear that you appreciate the value our software provides with the wide array of features it offers to support your business. From website management with our Presence service to our virtual tools with FitLIVE and FitVID on Demand and our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively.

Specifically, it's fantastic that you've benefited from our Presence website hosting and that our business consultant has been helping you analyze your business for further optimization. At WellnessLiving, we believe in continuous improvement, and constantly upgrade the platform with new releases, along with webinars to support you as you learn how to utilize each new enhancement.

In addition, we encourage users to share their feedback and ideas on our Community Forum: https://community.wellnessliving.com/page/home/. Your input helps shape the future of our software, ensuring it meets your evolving needs.

Lacey, we also understand that occasional challenges may arise, but we're committed to resolving them promptly. Our dedicated representatives are here to provide you with continuous support until we reach a resolution, ensuring you can focus on what matters most—running your business smoothly.

If you have any more questions or concerns, please don’t hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Again, Lacey, thank you for being a valued part of our WellnessLiving community. We're grateful to support your journey and look forward to helping you achieve even greater success in the future.

Best regards,

Crystal W. (Customer Advocate)

Jamie S.
JS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

I utilize WellnessLiving on a daily basis. I really love having my schedule live on Google Calendar. This makes it super easy for me to anticipate what my days/weeks look like, and when I see people (for example at the gym) who want to schedule I can do a quick check on my google calendar to tell them about upcoming availabilities. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

In my experience, the booking links to give to my patients don't always work! So they aren't able to book online, and instead they text my business number, which I personally don't mind! However, the links we use on our website are reliable! Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

Online scheduling, accounting, double booking Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey Jamie,

Thank you so much for your wonderful review of WellnessLiving. We truly appreciate that you've chosen us as your new software provider. We're thrilled to hear that our platform has been a great fit for your acupuncture practice, especially with features like online scheduling, accounting, and preventing double bookings.

It's fantastic to know that you find our integration with Google Calendar beneficial for managing your schedule. We're glad that it's made it easier for you to anticipate your upcoming appointments and assist those seeking to book, especially during chance encounters at the gym.

Regarding the booking links, we're sorry to hear about the inconsistencies you've experienced. Our Customer Solutions Team is ready to assist in ensuring that these links work seamlessly for your patients. Please feel free to send us an email at support@wellnessliving.com or call and leave a voicemail, and we'll promptly respond to assist you in resolving this concern.

Your feedback is incredibly important to us, and if there are any other enhancements you'd like to see in our system, we're here to listen. You can share your suggestions or requests on our Community Forum. This platform is where you can provide feedback, participate in user testing, view our product roadmap, and request new features or enhancements that would benefit your practice. Here's the link: https://community.wellnessliving.com/page/home/

Thank you once again for your support and for sharing your experience. We're committed to continually improving our platform and services to better meet your needs.

Andrea G. (Customer Advocate)

JR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WellnessLiving?

Wellness living handles most of our business, and we use it every day. we have an online store, we use their membership management, including billing. It has funcionality to send out emails to clients or whole groups of clients. You can send text messages. They can help you set up an app. It's really good! Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

Onboarding (integration) was fast and furious. they give you alot of information, and you have a dedicated person to help you onboard and show you how things work. But Once the system is live, your onboarding guys is not available anmore to answer questions, leaving you to look into the knowledgbase or send messages to the service team for help. They are pretty fast to respond though. The attendance protion does not work the way I expected for my business and has been a hassle. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

They have an extensive knowledge base which is nice. If the software does not have a feature you want, others can upvote what you are looking for, and the things with alot of votes get pushed into the future roadmap which is nice. Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hey Jeff,

Thank you for taking the time to leave a review about your experience with WellnessLiving. We truly appreciate your feedback.

It's great to hear that you've been making the most of WellnessLiving's capabilities to manage your business effectively. From your online store to membership management and billing, we're here to support every aspect of your business operations. We're also pleased to know that you find our functionality for sending emails and text messages valuable, as well as our assistance in setting up your White Label Achieve Client App.

We understand that the initial integration phase can feel intense, but please know that we aim to equip you for success from the start. While your dedicated onboarding specialist may not be available after the system is live, our Customer Solutions Team is here for you 24/7. We're always ready to assist and provide you with the information you need to get the most out of our platform. Your satisfaction is our priority.

For your attendance concerns, we recommend reaching out to our Customer Solutions Team at support@wellnessliving.com. They will be more than happy to assist you and ensure that the system functions in a way that aligns with your business needs.

Your mention of our Knowledge Base and Community Forum is particularly encouraging. We've designed these resources to empower our users, and it's fantastic to hear that you've been exploring and finding them helpful. The Community Forum, in particular, serves as a platform where ideas and requests like the attendance tracking feature can be discussed. May I recommend that you hop on and suggest a solution to help us improve your attendance tracking.

We're grateful for your support, and we're committed to continuing to enhance and improve our software to meet your evolving requirements and help you make the most of your WellnessLiving experience.

Best regards,

Fred W. (Customer Advocate)

MS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WellnessLiving?

WL has fantastic customer service. They are so easy to connect with, answering their tech support line immediately without ever having to hold. Their tech support is always patient and helpful, fully talking through how to get us where we need. Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

There isn't anything that jumps out for dislikes currently. When switching form our previous software, there were asdjustments, but nothing major. Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

We use Wellness Living for business management, client enrollments, class scheduling and signs ups... for the majority of our business management needs. We are entirely dependent on Wellness Living to function, and after a couple years of use, we are so glad we made the switch. Better price, better tech support, better backend use, all of it! Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hi Michaela,

Thank you so much for your unwavering support and for taking the time to share your positive experience with WellnessLiving.

We're delighted to hear that you've seamlessly transitioned from your previous software to WellnessLiving. Our all-in-one business management software is designed to streamline every aspect of your business, from scheduling to booking classes. It's great to know that you've found better value and a more user-friendly experience with us.

At WellnessLiving, we take pride in providing top-notch customer support. Your kind words reinforce our commitment to being readily available to assist you. We believe that effective communication and patience are key elements in helping you achieve your goals.

Michaela, if you ever have questions or need assistance, remember that our Knowledge Base and Community Forum are valuable resources filled with insights from other WellnessLiving users. I’ve included the links below! We're here to support your journey and look forward to continuing to serve your business needs.

Best regards,

Rebecca C. (Customer Advocate)

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Jason S.
JS
Sr. Security Consultant (SIEM)
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about WellnessLiving?

The customer support was awesome! It was nice to always get the info I needed to support my clients Review collected by and hosted on G2.com.

What do you dislike about WellnessLiving?

I was happy with my time spent with Wellness Living. NA Review collected by and hosted on G2.com.

What problems is WellnessLiving solving and how is that benefiting you?

Software management Review collected by and hosted on G2.com.

Response from The WellnessLiving Team of WellnessLiving

Hi Jason,

Thank you for your review and for choosing WellnessLiving. We’re thrilled to hear that you found our customer support awesome and that we provided you with the necessary information to support your clients. Our 24/7 customer support team is dedicated to ensuring that all our users have a seamless experience, and it’s great to see that reflected in your feedback.

We strive to be more affordable, user-friendly, and reliable compared to our competitors, as we know how hard our customers work every day! We pride ourselves on providing you with the automation tools and support you need to save time, elevate client experiences, and scale your business.

Thanks for sharing your feedback!

Anthony S (Customer Advocate)