WellnessLiving Reviews & Product Details - Page 12

Hey Shannon,

We're very glad that your migration to WellnessLiving was a success and you can count on our support team to help keep it that way! Nobody is going to be a software expert from day 1 and our passionate reps. are always here for you if there's a question you need quickly answered or even if you'd like personalized guidance on the exact feature set up you need. We like to make things easy for you so you can spend more time in your business and less time fiddling with the software. One thing we like to do differently than our bigger competitors (cough, cough, Mindbody) is we really like to listen to our customers and even add popular suggestions brought to us by customers such as yourself. Although I don't know if we're currently working on adding a live chat button it sounds like a great idea and we'd love to get your feedback on our Community Forum, here's the link: https://community.wellnessliving.com/page/home/

Thanks again!

Aiden P. (Customer Advocate)

Hey Shawn,

We appreciate your review, it really means a lot to us! Naturally, we love talking about our custom branded app but it's just so great to hear how well it's worked out for you and your clients. At the end of the day it's all about the user experience, and we like to make things simple and easy so that your clients love using the app and keep coming through your door, be it in-person or virtually!

You mentioned some great points with potential enhancements to the software and with those I can agree with you 100%. Importantly, we listen to feedback like this because we use it to help us determine what to add in our next updates. If there's one thing we'd like to distinguish us from our competitors, it's that we truly care about the businesses using our software. Be it in data migration, support, engineering, you name it - we're passionate about what we do and your satisfaction is always our highest priority. Thank you for choosing WellnessLiving!

Tony M. (Customer Advocate)

Hi Stella,

Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service.

We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive!

Jayden A. (Customer Advocate)

Hi,

We appreciate the great review! We have a big support team so you can always get knowledgeable software help, whenever you need it. Having that superior support experience can really make a difference when you're short on time and need a trained eye to help look over client profiles, examine your reports or walk you through some account set up. WellnessLiving was founded by business owners for business owners as an alternative to Mindbody, as a platform where you would pay far less for a far more effective and easy-to-use business management software. COVID has made things a lot more difficult for everyone but we're excited to be helping our customers adapt with virtual service offerings and we're really glad to have you with us! Thank you for being part of the WellnessLiving family.

Alli Y. (Customer Advocate)

Hey Rebecca,

Thank you for the awesome review! We know the migration is what businesses usually worry about most when considering the switch, and we're glad that our Onboarding Team was able to keep the process simple and seamless for you. Even then, your experience with the client logins was a little less ideal than we'd like it to have been and we're glad you added this feedback. We're always looking for ways to improve and we are reviewing the account notes to learn more about how the migration went. It's great that you got into the automated feature set right away and started taking advantage of all the functionality we've built into WellnessLiving to save businesses time and money. Our integration with Zoom is just one of the latest features we've recently added so you can effortlessly take your business virtual and maintain or even grow your revenues in the face of the pandemic. At WellnessLiving we always have your back, which is why you can count on 24/7 Support whenever your business needs assistance. Thanks again for the review!

Gregory G. (Customer Advocate)

Hi,

Thanks for taking the time to write us a review! It makes our day every time one of our customers shares their positive experience using our software. Our success as a company depends on your success, and we've made an extensive effort to deliver the best all-round software package in functionality, ease-of-use, customer support, and in price. Everything we do at WellnessLiving is for you, our customer! Whenever you have a question or concern, call us right away and we will be there for you. The highest compliment we can get is a referral and it's just so awesome to hear how well the switch has gone for you after that recommendation! Again, thank you for the amazing review and we're looking forward to helping your business thrive at WellnessLiving!

Sarah M. (Customer Advocate)

Hey Wyatt,

It's really awesome to hear that you are happy with your WellnessLiving experience. As a company we've actually grown from just a simple scheduling platform into a comprehensive, all-in-one business management platform and that's because we've been just continuously building out features that our customers have been asking for! We work with all kinds of businesses across the wellness industry from fitness to spas to clinics and many many more, and we've just had to add a lot of function to the software while keeping it really easy to use. It's really important to us that you're happy with our software and we'd love for you to have a look at our Community Forum, this is the perfect place to share your feedback on what we can do to enhance the software, add new features and to ask any questions to our tech experts. Here's the link: https://community.wellnessliving.com/page/home/

Thank you for choosing WellnessLiving!

Jack T. (Customer Advocate)

Hi Lynette,

Thank you for your review. We love helping businesses, that's what we do and that's what our company is all about. We're always here for you if you need any help with the software and everybody on our support staff wants to help our customers succeed. At WellnessLiving, it's your voice that matters and customer voices are what drive us forward when we look for ways to keep on improving our software and adding new features in our regular updates. This operating philosophy has allowed us to really focus these initiatives on the popular demands most requested by businesses using our software and to ultimately give you a better value for your software spend. Most of the features you see in WellnessLiving like the automations, the scheduling tools, notifications, and countless others all came directly from our customer requests over the years - and all at no added cost to the regular subscription rate. Thanks again for the review.

Steven H. (Customer Advocate)

Hi Gerardo,

Thank you for the excellent review! Our software is here to support your business, so you can expect an attentive and diligent agent anytime you contact our Support Team. We know how much businesses can vary in the type of services and operations they run so we've built an extensive array of configurable options into our feature-set to ensure any business can grow using WellnessLiving. Even now, we are always working on improving the software by listening to businesses like you as we continue to add new features and improvements with every update release. WellnessLiving is here to provide an alternative to businesses that are dissatisfied with MindBody's outdated software interface, never-ending price hikes, and abysmal customer support. Your satisfaction is our end goal, and you can always count on us to provide you with the best value for your money. Thanks again for the great review!

Gregory G. (Customer Advocate)

Hey Joneil,

Thank you for the excellent review! WellnessLiving was designed from the outset to be much more simple and intuitive for normal, everyday people to use compared to the interface found on our largest competitor. The software itself was actually built by listening to the suggestions and feedback from real businesses and it's a practice we continue to follow today in helping us determine which new features and improvements are added next! We're glad you were also able to find meaningful cost-savings in subscription fees, it's an area where we likewise made a special effort to stay ahead of the competition. Although it's great that you were able to move forward without looking back, we are disappointed in hearing of your launch-day experience as our end goal is always to help businesses make the transition very smoothly and seamlessly. We're always looking for ways to do things better and we are reviewing the account notes to see how we can improve. Thanks again for the review.

Gregory G. (Customer Advocate)